I booked this hotel last minute. I was hoping this is a decent place for a 1 night stay especially for my mom who is really ill. The worst hotel I've ever stayed in. First of all, the only way to contact them is via WA texts. They do not pick up calls. Then, 24 hours shuttle service means the service going to the airport is 24 hours. However, pick up time from the airport starts at 2pm. I contacted them 2 days prior to arrival to make sure that my mom could get to the hotel and sleep once we arrived. I texted them that our arrival time is 11am and they replied just contact them once we arrive. They did not mention that pick up from the airport is 2pm. As the result, we had to wait 3 hours for the shuttle. Instead of apologizing for giving unclear information, they tended to be defensive like it is the customers' fault, Second, it is not non-smoking rooms although they have non-smoking sign inside the room. You are still allowed to smoke in front of (terrace) room. So, as you can imagine that if the rooms next to you smoke, you are the second-hand smoker. That is exactly what happened to us. My mom has cancer. We were suffocated by smoke from next door neighbors almost all night. We were second-hand smokers. Luckily, it was raining hard that night, so our next door stopped smoking, and we still could smell the smoke inside our room. Third, TV did not work, the room was outdated and dirty, there were mosquitoes in the room, late breakfast.
