While the place does bill itself as a 5 star hotel, the facilities say otherwise. The staff themselves are extremely helpful and friendly, most if not all the people I interacted with speak both Bahasa Indonesia and English. From the bellhop, checkin, room service, and housekeeping strived to meet my needs. The breakfast buffet was absolutely wonderful. Everything was delicious. I would suggest going either early or later, as the restaurant can get quite crowded. The rooms were laid out well and the bedding was comfortable, but the hotel rooms have started to show a lot of wear, especially in the bathrooms. It wasn't very clean, as there was mold and grout separation. There was some tearing of the ceiling as well, but for the price these issues were able to be overlooked. The area wasn't super accessible by foot, but this wasn't much of an issue, as private drivers can be hired easily in this country. This hotel gets high marks from locals and travelers from nearby countries, but as a foreigner who has stayed at all levels of lodging, this ranks somewhere in the middle.