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Reviews of Hampton Inn & Suites Jackson

2.5 out of 5
Hampton Inn & Suites Jackson
150 Campbell Oaks Drive, Jackson, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 411 out of 728 reviews" "
Rating 8 - Good. 171 out of 728 reviews" "
Rating 6 - Okay. 76 out of 728 reviews" "
Rating 4 - Poor. 48 out of 728 reviews" "
Rating 2 - Terrible. 22 out of 728 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay.
Stayed 3 nights in May 2024

6/10 Okay

Lisa

Traveled with partner, Traveled with pets
Liked: Staff & service
Carpet is gross this day and time! The room was set up nicely!
Stayed 1 night in Apr 2024
Response from Gabrielle on 2024/5/12
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We appreciate your feedback and hope that you choose to stay with us the next time your travels bring you to the area!

6/10 Okay

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabrielle on 2024/4/24
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 Excellent

Julie

Stayed 1 night in Apr 2024
Response from Gabrielle on 2024/5/12
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabrielle on 2024/4/22
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 Excellent

Ernie

Stayed 1 night in Apr 2024
Response from Gabrielle on 2024/4/30
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 Excellent

Tammy

Stayed 1 night in Apr 2024
Response from Gabrielle on 2024/4/24
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

4/10 Poor

Calvin, Jamaica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room without window shade (broken and removed). When we found out later in the evening I called the front desk and the girl who booked us in said that she knew it already, and asked me whether I want a discount or to switch a room. Totally unapologetic! How could she just kept quiet and waited us to call! We had to repack our bags and stuff and switched to an adjacent room late in the night. I will do my best not be in this type of hotel anymore.
Stayed 1 night in Mar 2024
Response from Gabrielle on 2024/4/22
Thank you for choosing to stay at Hampton Inn & Suites in Jackson, TN. We apologize for missing the mark on providing you with a wonderful stay. I understand the frustration of having to move in the middle of the night due to the shade. Again, we do sincerely apologize for the inconvenience you faced during your stay. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 Excellent

Brian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at check in was amazing, you need more like him!
Stayed 1 night in Mar 2024
Response from Gabrielle on 2024/4/22
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 Excellent

Rochelle, Lake in the Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional assistance from staff to settle us into a different room as bed was too high for short person to get into
Stayed 1 night in Mar 2024

4/10 Poor

lloyd

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good for dogs
Stayed 1 night in Mar 2024
Response from Gabrielle on 2024/4/22
Thank you for choosing to stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jasmine was wonderful at check in and check out!!!
Stayed 2 nights in Mar 2024
Response from Gabrielle on 2024/4/22
Thank you for choosing to stay at Hampton Inn & Suites in Jackson, TN. We are glad that Jasmine was able to provide wonderful service. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice room, television was inoperable but staff was quick to remedy situation. Overall excellent stay.
Stayed 1 night in Mar 2024
Response from Gabrielle on 2024/4/22
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

6/10 Okay

James, Kentwood

Business traveler, Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Did not clean room or empty trash. Was no apology.
Stayed 2 nights in Feb 2024
Response from Gabrielle on 2024/4/22
Thank you for choosing to stay at Hampton Inn & Suites in Jackson, TN. We do apologize for missing the mark on providing you with a wonderful stay. Thank you for providing feedback on how we can improve our service. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gabrielle Burton - Assistant General Manager on 2024/2/20
Thank you for your feedback. We are glad you enjoyed your stay with us. We hope to see you the next time your travels bring you to the area!

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Check in
The check in desk clerk was not welcoming at all! Close to rude!
Stayed 1 night in Feb 2024
Response from Gabrielle Burton - Assistant General Manager on 2024/2/20
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the front desk leadership team. We will work to improve our arrival experience and do our best to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Deborah, Waupaca

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included
Stayed 1 night in Feb 2024

10/10 Excellent

Ruben

Stayed 1 night in Jan 2024
Response from Gabrielle Burton - Assistant General Manager on 2024/2/20
Thank you for your feedback. We are glad you enjoyed your stay with us. We hope to see you the next time your travels bring you to the area!

10/10 Excellent

Verified traveler

Traveled with group
Stayed 1 night in Feb 2024
Response from Gabrielle Burton - Assistant General Manager on 2024/2/20
Thank you for your feedback. We are glad you enjoyed your stay with us. We hope to see you the next time your travels bring you to the area!

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds No wastebaskets, no hair dryer, no desk chair … told front desk and they took care of them. Telephone in Rm 219 did not work.
Stayed 1 night in Jan 2024
Response from Gabrielle Burton - Assistant General Manager on 2024/2/20
Dear Regina,Thank you for taking the time to let us know about your experience while staying with us. Your experience of not having a waste basket, a hair dryer, or a desk chair, and the telephone not working is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our management team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

David P

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely fine and very convenient. My only complaint is that I booked this hotel because they were pet friendly. When I booked, there was absolutely no mention that there was an additional pet fee. The fee was quite high, about $85 with taxes. I was irritated that this was never mentioned during the online booking process.
Stayed 1 night in Dec 2023

10/10 Excellent

Steve Candy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Wonderful-COMFORTABLE bed, room was perfectly clean-excellent visit! Could not have been better!
Stayed 1 night in Dec 2023

6/10 Okay

James Seabrook

Stayed 1 night in Nov 2023

4/10 Poor

said

Business traveler, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Safe Quiet Bad entrance
Stayed 1 night in Nov 2023

10/10 Excellent

charles

Stayed 1 night in Nov 2023

8/10 Good

Susan, Arlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the was no food or anything like that, but it was right off the interstate. And the other downside was the ac stopped working in our room. The were renovating the hotel though.
Stayed 1 night in Sep 2023
Response from Gabrielle Burton on 2023/11/10
Dear Susan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the AC not working is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Karla

Traveled with family
Disliked: Cleanliness, staff & service
The front desk was rude upon arriving. The property was priced like a Hilton 187$ a night but was keep poorly. Room was dusty and wiring too light was sticking out of the wall. Not worth the money
Stayed 1 night in Nov 2023
Response from Gabrielle Burton on 2023/11/10
Dear Karla,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.We also apologize for the cleanliness of the room during your stay and it has been shared with our housekeeping staff to prevent this from occurring in the future. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Really bad. Find something else.
Price too high for what you get. Sink was dirty, desk chair was crusted with previous guest chuncks of food. Shower curtain was too high up causing floor to flood when showering. One of window curtains was missing the decorative box that covers the roll mechanism.
Stayed 1 night in Oct 2023

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gabrielle Burton on 2023/10/20
Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. Please continue to be safe in your travels and come back to see us when you get the chance!

2/10 Terrible

Calvin

Disliked: Room comfort
Shower curtain was not clean and had a strong mildew odor. carpet had left food , and bathroom had a strong urine smell.
Stayed 1 night in Oct 2023
Response from Shell, GM on 2023/10/9
Mr. Calvin, Thank you for taking the time to let us know about your recent stay. Please accept my apologies for missing the mark on these issues. Please reach out to me at 731-427-6100 to discuss the issues you encountered during your time with us.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shell, GM on 2023/10/9
Thank you so much for your recent stay with us here at Hampton by Hilton Jackson, TN. Please come back to see us again whenever you are in the area.

10/10 Excellent

Zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Deal
Good location for a one night stop over. Lots of places to eat nearby. Safe and relatively new location and decor.
Stayed 1 night in Sep 2023
Response from Shell, GM on 2023/10/9
Thank you so much for the review of your stay with us here at Hampton by Hilton Jackson, TN. I am glad you enjoyed your stay. Please come back and see us again if you are ever in the area.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fantastic stay with one exception the shower temperature was Luke warm at best.
Stayed 2 nights in Sep 2023
Response from Gabrielle Burton on 2023/10/20
Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. We are glad you enjoyed your stay with us! We apologize for the temperature of the shower being lukewarm. We know that there is nothing better than a hot shower. Please continue to be safe in your travels and come back to see us when you get the chance!

10/10 Excellent

POLLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gabrielle Burton on 2023/10/20
Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. We are glad you enjoyed your stay with us! I have shared your input with our entire team to ensure this positivity continues. Please continue to be safe in your travels and come back to see us when you get the chance!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with a surprise
The hotel was clean and comfortable, but we were charged a non-refundable $83 for having a dog. I didn't recall seeing that anywhere on Hotels.com when i made the reservation.
Stayed 1 night in Sep 2023

8/10 Good

Bryan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient to highway. Clean/updated lobby was nice. Must drive to restaurants or have delivered. Construction debris in back parking lot needs to be cleaned up. Little pricey for a Monday night stay. Overall, satisfied with the property.
Stayed 1 night in Aug 2023
Response from Gabrielle on 2023/8/23
Dear Bryan,Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. We are glad you enjoyed your stay with us! I have shared your input with our entire team. Please continue to be safe in your travels and come back to see us when you get the chance

10/10 Excellent

David

Stayed 1 night in Aug 2023

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stronda Parker, General Manager on 2023/8/14
Thank you Cory for staying with us here at Hampton by Hilton. Please feel free to come back and stay again whenever you are in the area.

10/10 Excellent

Nicole, Tampa

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought my Yorkie and had a great stay, plenty of grassy areas around for him to be off his leash after a 12 hour car ride from FL. Breakfast was great with plenty of options—just wish it was offered a little later until 10am on weekends 😉 10 mins to town, and next to gas station and right off the highway so it’s a convenient location also. Room size was excellent and the staff is very friendly as well.
Stayed 1 night in Jul 2023
Response from Stronda Parker, General Manager on 2023/8/14
Thank you so much for your stay here in Jackson, TN. It sounds like you had a good stay with us. I am glad. I hate I missed the Yorkie. Please feel free to come visit again anytime you are in the area.

4/10 Poor

shawnna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were dirty on bed, floors were dirty all over hotel and smelled. Hotel needs serious updating and cleaning!!! .
Stayed 1 night in Jul 2023
Response from Stronda Parker, General Manager on 2023/8/14
Shawnna, Please forgive us for not meeting your expectations. I have shared these issues with my entire team. We are working to fix these issues and not have them in the future. If you ever do stay in the area again, please stay with us. I am sure you will see a great improvement. Thank you,

4/10 Poor

Walkinaer

Traveled with group, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty I have to buy a cleaning spray to be able to take a shower and use the toilet The carpet was very dirty I do not recommended
Stayed 2 nights in Jul 2023
Response from Gabrielle on 2023/7/30
Dear Walkinaer,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The cleanliness of the room has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

4/10 Poor

Melissa

Stayed 1 night in Jul 2023
Response from Stronda Parker, General Manager on 2023/8/14
Melissa, I am sorry we missed the mark on your stay. Please be assured we are working our issues and changes are being made. Continue to be safe in your travels.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Stephanie on 2023/8/19
Hello John,Your top rating is appreciated. We are thrilled to know that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Gabrielle on 2023/7/24
Dear Veronica, Thank you for taking the time to let us know about your experience while staying with us. We are glad you enjoyed your stay! I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Kellye

Traveled with family
They had no rooms when we got there last last night so we had to go to anther hotel. Please refund
Stayed 1 night in Jul 2023
Response from Gabrielle on 2023/7/24
Dear Kellye, Per our records, the reservation has been classified as a guaranteed no show. However, your initial reservation was made through a third party and you would have to contact them for a refund.

10/10 Excellent

Donna

Stayed 1 night in Jul 2023
Response from D. Office on 2023/7/18
We appreciate your kind feedback! We hope you will stay with us again!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception was not overly friendly upon arrival; little assistance when asked about local restaurants. Came with cat; bed had huge tear in box spring; cat stuck for period of time; requested xtra pillows as we had used all available to block holes in and around bed; was given two pillows with no pillow cases. Hammering in room above ours beyond 6pm. No hand soap in bathroom. No cold water in shower or at sink; unable to regulate temp; only hot to scalding; was unable able to shower following 10 hours on the road.
Stayed 1 night in Jul 2023
Response from Stephanie on 2023/8/19
Deer Valued Guest,Thank you for taking the time to bring our attention to your experience in our hotel. This has been forwarded to management to investigate and address with the appropriate department. Thank you again for sharing and we hope to earn your business in the future by continuing to grow and evolve.

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Stephanie on 2023/8/19
Hello Ryan,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

6/10 Okay

Timothy

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Coffee pot did not work. That’s important when I need to be out by 5 am. No shampoo. Supply chain I guess.
Stayed 1 night in Jul 2023
Response from Stephanie on 2023/8/19
Hello Timothy,We want you to know that your feedback and rating of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Girl at front desk not friendly at all and was put out if you asked questions. Tried calling front desk multiple times during the night and it was always busy. No cold water in shower so water was scalding hot. The hotel needs to be cleaned. Pool not open.
Stayed 1 night in Jul 2023
Response from Stephanie on 2023/8/19
Hello Lori,Guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken to improve on the issues you mentioned.