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Reviews of Grand Hotel Haliç Goldenhorn

4 out of 5
Grand Hotel Haliç Goldenhorn
Refik Saydam Cad.Tepebasi Bulvari No.37, Sishane-Beyoglu, Istanbul

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 116 reviews" "
Rating 8 - Good. 37 out of 116 reviews" "
Rating 6 - Okay. 24 out of 116 reviews" "
Rating 4 - Poor. 12 out of 116 reviews" "
Rating 2 - Terrible. 16 out of 116 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Asif

Stayed 2 nights in Feb 2022
Response from ıbrahım on 2022/3/3
Thank you for your valuable comments. we are happy to welcome you in our hotel

8/10 Good

Wassim

Traveled with family
Liked: Staff & service
You pay for what you get
It’s a decent hotel kinda small room Service was ok only problem that we had Too much noise
Stayed 3 nights in Dec 2021
Response from ıbrahım on 2022/3/3
Thank you for your valuable comments. we are happy to welcome you in our hotel

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an good hotel with friendly hospitality
Stayed 7 nights in May 2021
Response from ibrahim on 2021/6/2
Thank you for your valuable comments. we are happy to welcome you in our hotel

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good no problems
Stayed 4 nights in May 2021
Response from ibrahim on 2021/5/24
Thank you for your valuable comments. we are happy to welcome you in our hotel

4/10 Poor

Mosabshadid, Turkey

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
staff and receptionists they care only how to take money from you . as example if you ask for small upgrade while hotel is empty and now one in the online it cost 5 dollars he will ask for 20 € why you tell him online is cheaper he will will till you ok then 5 € , if you tell him it is 5 $ he will insist to take by € . if want to invite friend to have coffee in your room not allowed he will ask for extra money. cleaners are so kind and polite top management are good there are lady from Greece ask about here she is good you can 3easy talk with here more respectful than turk staff
Stayed 10 nights in Mar 2020

6/10 Okay

Abdulkadir

Disliked: Property conditions & facilities
The hotel is so noisy you can hear everyone next room music so loud
Stayed 4 nights in Mar 2020

2/10 Terrible

Michel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a hotel
Walls are very thin, you can hear everything from other rooms. Cleaning staff are very loud. Room service refused to procide cutlery unless you order food. Sewer smell in hotel Move furniture and see places never cleaned before. Reception people are ok
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
This was not a 4 star hotel. We picked this hotel because of the location and the decent reviews. I went with very low expectations because not all of the reviews were good, but still I was hoping for a decent experience. The rooms were stuffy, smelly and the beds were old. there was water damage on the ceiling. The wifi was very slow, the tv only had 8 channels, none of them in English and most were barely viewable. Fortunately, we were on the 3rd floor so I thought far away from the 8th floor restaurant and music, but we could still hear it. We were outside the hotel most of the time touring Istanbul, but when we came back to our room at 11pm the music was still going very loud and continued until 1:00am. The only semi positive comment I have was that the pool water was warm, so very swimmable, but it only opened at 2:00pm, very inconvenient and the sides of the pool walls were covered with mold. I will be lucky if I don't come down with some terrible disease. Avoid this hotel if you can.
Stayed 3 nights in Jan 2020

6/10 Okay

Ghazale

Not a 4 star hotel, very small room, so noisy, good breakfast.
Stayed 1 night in Dec 2019

10/10 Excellent

Syed Rehan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

ABBAS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from haliç on 2019/12/18
Mr.Hasan zaman ayırıp otelimiz için yorum yaptığınız için teşekkür ederiz. sizleri tekrar otelimizde ağırlamak isteriz. saygılarımızla

8/10 Good

JOSHUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional, fairly upscale, priced reasonably
Nice location, overlooking the Golden Horn. Great view from the restaurant. Good service. Plenty of amenities. Has a bit of an older feel. All in all good stay.
Stayed 2 nights in Oct 2019
Response from haliç on 2019/12/16
Dear.Joshua. Thank you for your valuable comment. We are pleased to welcome you in our hotel. Best Regards

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It's all about people.Some staff was nice and helpful, others not. Non-smoking rooms still smell of smoke, it's seeping in mainly through the bathrooms. WiFi is less then ideal, different passwords all the time. Breakfast room has an overpowering smell of cleaning products, mixed with perfumes.
Stayed 1 night in Oct 2019

8/10 Good

Daylin

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

2/10 Terrible

Fahim, Iran

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even 2 stars are too much for this dirty stinky lodging house. AC is awful. Service is terrible. Rooms are so packed you can not even easily open suitcase or change clothe. Everywhere smells disgusting. All personnel are unbelievably rude, unprofessional, incompetent, and impatient. Forget about here and do not waste your money.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and special mr.ibrahim. Will visit them again
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and excellent service. Froendly staff. Nice Breakfast. Clean rooms.
Stayed 2 nights in Nov 2018

4/10 Poor

Rose, Denver

Disliked: Property conditions & facilities
Breakfast was horrible, and indoor pool was really cold.
Stayed 8 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plus, Nice hotel. Handy to everything, rooms are clean and friendly reception Minus, same breakfast every and staff never answer emails
Stayed 11 nights in Oct 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
The location was good as well as their breakfast but the pictures look much better online than to see in person
Stayed 6 nights in Oct 2018

2/10 Terrible

Dr Mohammad , UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An utterly deplorable experience: the behaviour of the hotel reception and staff on the check out day was disgraceful and disgusting. We were told to pay 46 TK lira for having used the minibar in spite of the fact that we had just taken 2 bottles of water. I explained it to them, also told them the minibar was somehow empty at the the day of arrival ( 2bottles of water+wine + redbull) . They showed me the check list which was useless and had been manipulated by them to rip off the customer by these fraudulent documents. I told them usually hotels around the world top up the minibar when the chambermaid is cleaning the room and why had our minibar not been topped up if, for argument's sake, some items had been used from the minibar? Incidentally, I emphasized several times that my frinends and I are muslim and don't drink. However, there was no response from them except begging for money. I had a flight and was very frusrated since they were barely able to communicate in English, and whatever I told them the only response was: you consumed them. I would not have paid them a penny if I had had time and would not have let them to defraud and extort me in broad daylight. Furthermore, the hotel did not have any coffee or tea facilities apart from the kettle despite the fact that it has been mentioned in the hotel amenities. Never ever book this hot.Please do not respond by saying : we are sorry that you have a bad exprience. It had been intentionally designed by the staff.
Stayed 7 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t care what you say
Don’t care what you say honestly don’t feel like you’re a guest they care only making money . I don’t to Recommend anyone. the worst customer service ever!!
Stayed 11 nights in Mar 2018

4/10 Poor

Amjad

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Was not as it looks like in the picture.
Stayed 4 nights in Nov 2017

10/10 Excellent

john, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant relaxing stay
Excellent hotel and staff
Stayed 2 nights in Oct 2017

8/10 Good

monjo, u.k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant relaxing stay
comfort clean attentive staff great choice of breakfast
Stayed 2 nights in Jul 2017

2/10 Terrible

not recommended

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad hotel
very bad hotel ac is not cool mini bar was not working and they didnt fix it breakfast was bad they where having tourist groups and was very crowded no sound proof staff are rude apecialy the reception in the morning rooms are very small bath is very small u cannot even sit in it i will never recommended to anyone
Stayed 6 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Bipin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We stayed for 3 nights in total and had a creat time

10/10 Excellent

Bipin

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

sam

Liked: Cleanliness
It's close to everywhere , 10 min from Taksim sq , 5 min from Galata tower , water front , breakfast was ok but not that much

10/10 Excellent

Mehri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Behavior of personnel was not that much good

4/10 Poor

Maryam, Usa

Disliked: Cleanliness
Theydodnt tell me that they do not have pool at this time

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good experience
It was 4 star ..but before 10 years maybe!!! The suna & Turkish bath is not included. ..you need to pay for everything!! A I arrived about 23:50 in the night after a long business trip ..I found my room ready ..that was great ...but at 7 in the morning the housekeepers started in the adjecnt rooms making a lot of noise ..there is no sound isolation so you will hear everything in the adjecnt rooms or in the aisles ...I found better brekfast in 3 star hotel.

10/10 Excellent

amr, Egypt

Liked: Cleanliness, staff & service, room comfort
was grate
it was for business , but we enjoy so much

6/10 Okay

Polo

Liked: Staff & service
Disliked: Room comfort
Hotel Haliç, Istanbul
Hotel is well situated, close to a metro station and within walking distance of the pedestrian street. Nice lobby and ground floor. Free access to internet and wi-fi. The room we had was rather smallish but ok. The room we had suggested the walls are not well insulated. We could hear the loud family next door and had to complain to the hotel management three nights in a row. Also, in a different room later, there was the bad smell of people who smoked in the room that was made worse by the air conditioning unit somehow. The housekeeper sprayed the room and that helped to reduce the smell. In Turkey, smoking is prohibited now in public places but it seems that hotel guests are not respecting the restriction. Overall, good value for the money.

10/10 Excellent

Kevin, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and friendly
It is very convenient and easy for us to visit the hotel. Hotel staffs are all kind and friendly. Breakfast buffet was great.

8/10 Good

Gideon, new york

Liked: Room comfort
Disliked: Staff & service
Its an alright location. Close to the estikal street. But get someone who can speak English at the reception and who is not rude. Terrible breakfast. Great view.

8/10 Good

Vagabond Gypsy

Liked: Cleanliness, staff & service
Family getaway overlooking the sea
The Grand Hotel Halic is a pretty decent hotel with good location close to Taksim Square. The pool and sauna facilitis are quite good. The rooms are quite spacious and clean, though they have old furniture. The breakfast has large number of choices and the free WiFi is fantastic. Its quite close to Taksim Square and to other water activities near Eminou. A whole range of restaurants are closeby. You get a decent view of sunset overlooking the sea.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Sales Office on 2024/2/28
Thank you for sharing your review.We look forward to hosting you again next time you're in town. Have a wonderful day.Merve ALTAYCorporate and Online Sales Executive

8/10 Good

Vinod

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima hotel op een goede plek. Ik kom hier al 20 jaar en wordt altijd prima ontvangen. Is een aanrader.
Stayed 6 nights in Feb 2022
Response from ıbrahım on 2022/3/3
Thank you for your valuable comments. we are happy to welcome you in our hotel

6/10 Okay

Jonas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from ıbrahım on 2022/3/3
Thank you for your valuable comments. we are happy to welcome you in our hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from ibrahim on 2021/5/11
Thank you for your valuable comments. we are happy to welcome you in our hotel

10/10 Excellent

Ahmad

Stayed 5 nights in Apr 2021
Response from ibrahim on 2021/5/3
Thank you for your valuable comments. we are happy to welcome you in our hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ok die Lage war auch zentral Das personal sehr hilfreich sehr nett immer wieder gerne.
Stayed 3 nights in Apr 2021
Response from ibrahim on 2021/4/14
Thank you for your valuable comments. we are happy to welcome you in our hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Dilara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from ahmet on 2021/2/22
öncelikle otelimize göstermiş olduğunuz ilgiden dolayı teşekkür ederiz. sizleri otelimizde ağırlamaktan mutluluk duyduk.

10/10 Excellent

Abdurrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
🙂
Stayed 1 night in Jan 2021
Response from ahmet on 2021/2/22
öncelikle otelimize göstermiş olduğunuz ilgiden dolayı teşekkür ederiz. sizleri otelimizde ağırlamaktan mutluluk duyduk.

8/10 Good

Dondu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from grand hotel halic on 2020/11/4
öncelikle otelimize göstermiş olduğunuz ilgiden dolayı teşekkür ederiz. sizleri otelimizde ağırlamaktan mutluluk duyduk.