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Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

5.0 star property
Adults-only beachfront hotel with outdoor pool

Choose dates to view prices

Photo gallery for Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room) | View from room
Property video
Outdoor pool, sun loungers
View from property
Exterior
Located close to Punta Sur and Isla Mujeres Ferry Terminal, Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive provides a free breakfast buffet, 2 poolside bars, and a rooftop terrace. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Treat yourself to a massage, a manicure/pedicure, or a body scrub at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the gym, as well as activities like beach volleyball, kayaking, and scuba diving. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as shopping on site and a coffee shop/cafe.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast included
  • Gym
  • Room service
The current price is NT$15,011
NT$18,163 total
includes taxes & fees
Sep 21 - Sep 22
View from property

On the beach

This hotel is located on the beach. Take advantage of the beach loungers, beach umbrellas, and beach towels at the white sand beach. Experience the magic of beachfront dining with a memorable meal at the restaurant. Some on-site activities to enjoy while you're visiting include snorkeling, kayaking, and beach volleyball.

Exterior
Exterior
What guests liked about the beach

The beach location and amenities were a highlight, with plenty of waiters, bartenders, and loungers available.

Room options

Check availability for these dates

Tonight

Sep 10 - Sep 11
Check availability for tonight Sep 10 - Sep 11

Tomorrow

Sep 11 - Sep 12
Check availability for tomorrow Sep 11 - Sep 12
Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room) | 1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 753 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 495 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

Balcony view

Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 495 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 732 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony | 1 bedroom, free minibar, in-room safe, blackout drapes

Standard Room, 2 Double Beds, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony (Guest Room)

1 bedroom, free minibar, in-room safe, blackout drapes

Standard Room, 1 King Bed, Balcony (Guest Room)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Oceanfront

Junior Suite, 1 King Bed, Balcony, Oceanfront | 1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 732 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool) | 1 bedroom, free minibar, in-room safe, blackout drapes

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Balcony, Oceanfront

Grand Suite, 1 King Bed, Balcony, Oceanfront | 1 bedroom, free minibar, in-room safe, blackout drapes

Grand Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 1012 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

Terrace/patio

Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
  • 1033 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony, Oceanfront

Presidential Suite, 1 King Bed, Balcony, Oceanfront | 1 bedroom, free minibar, in-room safe, blackout drapes

Presidential Suite, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 1485 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Guest Room)

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Balcony (Guest Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Renovated in 2024
Separate bedroom
  • 732 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400

What's nearby

  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2 min walk - 0.2 km
  • Dolphin Discovery - 3 min drive - 2.5 km
  • Punta Sur - 4 min drive - 3.2 km
  • Isla Mujeres Ferry Terminal - 6 min drive - 5.3 km
  • North Beach - 7 min drive - 5.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 123 min drive

Restaurants

  • ‪Zaza Beach Club - ‬13 min walk
  • ‪Icebar - ‬10 min walk
  • ‪Mar Bella - ‬6 min walk
  • ‪The Joint - ‬2 min drive
  • ‪Mayakita - ‬12 min walk

About this property

Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

Luxury all-inclusive hotel renovated in 2024 and located near Punta Sur
Located close to Isla Mujeres Ferry Terminal, Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive provides a free breakfast buffet, 2 poolside bars, and a rooftop terrace. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Indulge in a massage, a manicure/pedicure, and a body scrub at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the gym, as well as activities like beach volleyball, kayaking, and scuba diving. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with shopping on site and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Free valet parking
  • A 24-hour front desk, a TV in the lobby, and an elevator
  • A banquet hall, concierge services, and smoke-free premises
Room features
All 109 rooms include comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Bathrooms with deep soaking tubs and free toiletries
  • 47-inch Smart TVs with premium channels
  • Balconies, mini fridges, and coffee/tea makers

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkeling
Snorkeling excursions

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • AlVento Beachclub
  • BOGA
  • Botanik
  • Seasalt
  • The Breeze

Things to do

  • Beach volleyball
  • Evening entertainment
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Renovated entire property - August 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive
Isla Mujeres Palace Couples Only All Inclusive Resort

Frequently asked questions

Does Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

As of 2025/9/10, prices found for a 1-night stay for 2 adults at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive on 2025/9/21 start from NT$15,011, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Valet parking is free at this property.

What time is check-in at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive located?

This Isla Mujeres hotel is on the beach, 1.7 mi (2.8 km) from Punta Sur, and within 6 mi (10 km) of Isla Mujeres Ferry Terminal and North Beach. Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center are also within 16 mi (25 km).

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Reviews

Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive Reviews

9.2

Wonderful

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.8

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 41 out of 55 reviews
Rating 8 - Good. 7 out of 55 reviews
Rating 6 - Okay. 4 out of 55 reviews
Rating 4 - Poor. 1 out of 55 reviews
Rating 2 - Terrible. 2 out of 55 reviews

Reviews

10/10 Excellent

Steven Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very friendly staff
Stayed 5 nights in Aug 2025

10/10 Excellent

Angela

Liked: Amenities
We absolutely loved staying here. The service was beyond exceptional…
Stayed 3 nights in Aug 2025

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience,everything was great,and staff is lovely
Amazing menu
Real good morning
Stayed 4 nights in Jul 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay ! So Luxury
Stayed 8 nights in Jul 2025

10/10 Excellent

Keri

Liked: Cleanliness, amenities, property conditions & facilities
Clean and beautiful - peaceful with spectacular hospitality. I was already planning my next trip back, while still on the first trip!
Stayed 3 nights in Jul 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Very quiet. Relaxing environment
1st night before dinner
Arriving
2nd night before dinner
Stayed 4 nights in Jul 2025

10/10 Excellent

Arturo Ramon

Liked: Cleanliness, amenities, property conditions & facilities
This was the best luxury, adults-only resort that I have been to in Mexico. The food was exquisite and did not taste like resort food. It was intimate and the staff was wonderful. If you can get their private boat from the Renaissance directly to the resort (and back), then stay here!
Stayed 4 nights in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our trip absolutely amazing. The team catered to our every need and exceeded our expectations. We especially wanted to thank: Eddy, Karen, Alejandro, Angel, Eli, Josefar, Claudia, Edgar, Emiliano, Elliott, Daniel, Jason, Andrea, Irvin, Sebastian, Griselda. We will be coming back soon. Sincerely, Brian & Claudia
Stayed 7 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Not much to do on the island
Stayed 4 nights in Jun 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property!
Stayed 7 nights in Jan 2025

10/10 Excellent

Herbert James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, lovely grounds, good food.
Stayed 5 nights in Feb 2025

10/10 Excellent

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
This is my first time writing a review but I felt the need to show what kind of impression this hotel had on me. I booked a weekend trip here for my wife's birthday and from the beginning the staff were extemely friendly and nice! They were very thoughtful with asking if there was a special occasion and I let them know it was for my wives birthday and they set up a cake in the room which surprised her and added a nice touch to the trip. The food was really good. Everything taste freshly made and came out quickly. This kind of food
Stayed 3 nights in Jun 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely stay here again!!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property!!
Stayed 6 nights in Jan 2025

8/10 Good

Nanci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. Mostly the food was very good, but a little uneven. Had a wonderful massage at the spa.
Stayed 4 nights in Mar 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service are excellent. Can’t overstate how well we were treated by everyone during our stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food. Lovely people. Beautiful resort. We will be back!
Stayed 7 nights in Feb 2025

10/10 Excellent

Emma J

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful, Amaury was the Bartender he put on an amazing Mezcal tasting which was fun and informative. He made my birthday special with a lovely cocktail. The private transfer was well worth it, very quick and easy from the airport to the dock of the hotel. The food was the best I have had at any hotel in Mexico.
Stayed 5 nights in Mar 2025

10/10 Excellent

Julie Rae Meyer

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and elegant. The staff were amazing, food and beverages were a delight. The room was gorgeous, bed and linens so comfy. Quiet and relaxing. The spa was wonderful, massage was just perfect.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ebbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars – Unforgettable Stay at Almare Resort! We had an amazing time at Almare Resort! From the moment we arrived, the atmosphere was incredible—relaxing, vibrant, and full of good energy. The food and drinks were top-tier, but what truly set this trip apart was the staff. Everyone was so warm, welcoming, and always smiling, making us feel like we were right at home. The property itself is stunning—beautiful views, spotless grounds, and a peaceful vibe throughout. Special shoutout to Alan and a few others on the team who went above and beyond to make our stay memorable. Their hospitality truly made the difference. Without a doubt, I’ll be returning at least a few times a year. Highly recommend for anyone looking for a perfect getaway!
Stayed 4 nights in May 2025

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go back again ! :-)
Stayed 2 nights in Dec 2024

6/10 Okay

Grace

Liked: Cleanliness, staff & service
Did not realize this hotel had just open last year. It is relatively new and there needs to be more perks.
Stayed 4 nights in Jan 2025

8/10 Good

Josh

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. Service was slow at multiple restaurants and food sometimes didn’t come at all. Staff complained that the resort was understaffed which would likely account for the lack of service.
Stayed 5 nights in Feb 2025

10/10 Excellent

allyssa renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was extremely friendly, only complaint is for when you book through expedia the property can not contact you about travel details make sure you reach out separately other wise you’ll be out of the loop on some things.
Stayed 5 nights in Nov 2024

4/10 Poor

Patricia Adame

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Updating my review, unfortunately arriving home I was caught off guard with 3 transactions made with my Mastercard, mind you not once did I take out my credit cards. From the airport no check in bags to getting a taxi to the pier leaving from Renaissance Hotel. From arriving at the pier at Almare, still had my purse w me not once did my purse left my side until arriving at the room. Where I left all my belongings. I was naive to think my personal information was safe, so no I did not think about putting my credit cards or passport in the safe. I’m not only angry at this but sad that truly no one can be trusted. It was weird one night, after the room already was clean a lady stop by saying she has to leave clean towels which we did not request. Another off event, I had press the button to DO NOT DISTURB and a gentleman opened my door after knocking once. I was asleep. Scary to be honest. And last but not least another reason for a one star is the supervisor or manager or whatever he’s name is ALAN! He is Not about the guests. I didn’t beg my husband to let me come here to get it ruined by ALAN, as a captain I get you are doing your job but as well you are the voice of the guests to let the higher up know what guests want. Definitely will not be coming back. Try Impression by Secrets instead guys.
Stayed 4 nights in Jul 2025