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Reviews of The Wick, Hudson, A Tribute Portfolio Hotel

4 out of 5
The Wick, Hudson, A Tribute Portfolio Hotel
41 Cross Street, Hudson, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 254 out of 470 reviews" "
Rating 8 - Good. 138 out of 470 reviews" "
Rating 6 - Okay. 43 out of 470 reviews" "
Rating 4 - Poor. 18 out of 470 reviews" "
Rating 2 - Terrible. 17 out of 470 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newish hotel - staff polite - rooms fine but hotel lacked a vibe.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 2024/4/28
Melinda,Thank you for your feedback. We appreciate your comments and will work on enhancing the hotel's atmosphere to create a better experience for our guests. We hope to welcome you back in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Good stay
Stayed 1 night in Apr 2024
Response from The Wick Management on 2024/4/12
Jason , Thank you so kindly for taking the time to share with us about your visit. We look forward to welcoming you back real soon !!

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I would never stay again solely because you take a chance of spending $400 for one night in a hotel to end up in a basement room with no light (which is an overwhelming portion of this hotel’s rooms).
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 2024/3/19
Christopher , Thank you for sharing your feedback. We apologize for any inconvenience caused and regret that we fell short in meeting your expectations. We value your feedback and will use it to improve our services. Thank you for choosing to stay with us, and we hope to have the opportunity to make it up to you in the future.

8/10 Good

Colin

Traveled with partner
Liked: Staff & service
Because it is near the railroad and industrial building there really is not view and the room of the 1st floor had trees to cover the parking lot so you really don't get any light. When we arrived we were informed that the hot water was not working although repairs were being made and when we got back after 6:30 it was on. When we got off the elevator on the 1st floor which is the bottom, stains and mess on the carpet. However, the room itself was nice. The plug on the tub did not work so I had to prop it up with a plastic spoon I had in order to let the water out. I would recommend more access to plugs on the center table between the beds. And, each bed should have its own light. The coffee area has no separate lighting so in order to see you have to turn on the bright lights which disturbs the other person. They only offered coffee, no tea unless you went upstairs. Overall, I thought the place was nice and the staff was pleasant. I think overall hotel have to start bringing the quality of what they provide in the rooms up to a better standard. It is so minimal that it is annoying. Not even stirrers or plastic spoons to stir you coffee. Only one decaf.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 2024/2/29
Colin , On behalf of the team I wanted to thank you for taking the time to share about your stay. We greatly appreciate the feedback and thrilled to hear you had a great experience with our team. However, I am sorry to hear you had some issues with the room itself. I have shared these comments with the leadership team and will have this addressed. We hope to have the opportunity to welcome you back !

4/10 Poor

Mrs.

Business traveler
Disliked: Cleanliness, amenities
This property is a basic Marriott hotel, not very clean and most annoyingly, posing as a boutique hotel when it clearly is not. Upon arrival, I reminded the front desk that I had called a few days earlier to request to check in only one hour earlier due to an overseas work meeting. Even though the hotel was more than half empty, I was denied this request and instead offered to sit in their "cafe" which is a bunch of booths with noise blaring from all sides. Their pipes were not working, no hot water so the maintenance guys were there to fix it. They decided to sit close to my table even though they could see I had headphones on and was engaged in a quiet private conversation. They proceeded to talk loudly and once they started inexplicably playing their music and I could not hear my work colleague, I gently asked them to keep it down since I was on a call with work. At that point, one of them stood up and told me to "go to my room a__hole." The added benefit of staying at this filthy dump-verbal assualt. When I reported this to the manager they offered their business lounge upstairs which was caked with dust and dirt. But at least I wasn't verbally harassed up there. Management never followed up with me regarding my complaint. And even though I emailed months earlier several times about the room, a request for a quiet location on a high floor, I was given the room next to the lobby where staff come in day and night and where my view was of a creepy parking lot.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 2024/2/28
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Carol

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 2024/3/26
Carol , Thank you for taking the time to share with us your feed back. We're so thrilled to find you had a great stay. Our team looks forward to welcoming you back next time!

10/10 Excellent

Sean, Sleepy Hollow

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Friendly staff. Bobby was informative and makes a nice drink.
Stayed 1 night in Feb 2024
Response from The Wick Management on 2024/2/9
Sean , Thank you so kindly for taking time to share about your wonderful experience with our team. We look forward to hosting you again !

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Bobby at the front desk was the best!
Stayed 1 night in Jan 2024
Response from The Wick Management on 2024/2/6
Catherine , Thank you so kindly for taking the time to share about your stay. We are so thrilled to hear you had a great experience with our team. I will be sure to share with the rest of the team.Our team looks forward to welcoming you again next time .

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for a Hudson getaway
Great spot , a short walk to Warren St. This hotel is newer and in excellent condition. Though it has some of the original elements from the historic building, it has been renovated with a modern look and feel. The only downside is that decor is little cold , lacking the coziness that would make this a better stay for a winter getaway. That being said, the service was lovely and it was an overall good value. We will be back.
Stayed 1 night in Jan 2024
Response from The Wick Management on 2024/2/9
Michael , Thank you for taking the time share about your stay with us ! We are thrilled to hear you love the history of our hotel as much as we do ! We look forward to your return !

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor on 2024/1/9
Good Morning Christine , Thank you so much for taken the time to share about your wonderful stay ! We look forward to your next trip to Hudson !

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Wick Management on 2024/2/9
John , Thank you so much taking the time to share about your stay !

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
This is a neat renovation of an old candle factory. Two healthy blocks from Warren/main st & the architecturely interesting town of Hudson Can input own streaming services. Fits in this upscaling town.
Stayed 1 night in Dec 2023
Response from The Wick Management Team on 2023/12/10
Good Morning Eric , Thank you so kindly for sharing such greatness! We hope to welcome you back the next time you're in the area!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Wick Management Team on 2023/12/10
Good Morning Louise ,Thank you so much for sharing about your stay ! We look forward to welcoming you back !!

10/10 Excellent

Martin, Quebec

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to a lot of hotels all around the world and most of the time they all look the same. This one is pretty unique, with its own character, from walking distance to the main streets. Would definitely go back!
Stayed 1 night in Nov 2023
Response from The Wick Team on 2023/11/8
Martin . Thank you so kindly for sharing such greatness about your stay ! We look forward to welcoming you back !!

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Wick Management Team on 2023/10/27
Richard , Thank you so much for sharing your 10/10 stay ! We look forward to welcoming you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Wick Management Team on 2023/10/27
Thank you so much for sharing about your stay !

10/10 Excellent

Steven, Hillsburgh

Stayed 1 night in Oct 2023
Response from Wick Team on 2023/11/3
Steven , Thank you so much for sharing so much kindness!We look forward to your next stay ! :)

10/10 Excellent

George, Pennington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great: clean, modern, well appointed, and with a nice restaurant and bar. The only downside is that it is in a rundown industrial area a few blocks from the main commercial district. I don’t think it is unsafe, but my wife says that if she were traveling alone, she wouldn’t step outside at night.
Stayed 1 night in Oct 2023
Response from Wick Team on 2023/10/9
George , Thank you for sharing about your stay ! The Wick is located in a up and coming area it is very safe for guest and locals . We do hope you and your wife return to see the changes!

2/10 Terrible

Harold

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real dump to stay in.
When we arrived, the hotel was not as it seemed in the web page photos. The location of the hotel was in a less desirable area. The front of the hotel faces the back yards of a rundown neighborhood. The narrow street leading to the hotel was not maintained and the sidewalks were in bad shape. We parked in front of the hotel on the street. I went in and asked where I could park? I was told in the gravel parking lot only holding 6 cars or in the street which was shared by the neighborhood. If those spaces were full, you can park down behind the hotel. We drove on a narrow street down a hill which was not maintained around the hotel to see the parking area. The back of the hotel faced and was close to a rundown warehouse industrial area. We did not see an entrance to the back of the hotel. I was looking for ADA parking and there was none. As both my wife and son could not walk several hundred feet up around the hotel on non-maintained roads to get to the front entrance. Also, there were no designated ADA parking spaces marked or available in front of the building. I went back in and asked for a refund totaling $1,300 and was told no. I will never stay at any hotels associated with this chain. Poor customer service, along being in a depressed industrial area along with unmaintained surroundings.
Stayed 3 nights in Sep 2023
Response from The Wick Management Team on 2023/9/16
We are very sorry you felt you could not stay at the hotel once you arrived for check-in. Had you given our front desk the opportunity to explain the hotel and its surroundings, you would have been informed that there was a back door from the larger parking lot (that has 2 handicapped spaces next to the building, clearly outlined in blue) and are able to gain access to the hotel once you received your room key at check-in.Regarding the charge, we informed you of our 48 hour cancellation policy and that your booking was done through a third party and needed to be taken up with them.We thank you for your understanding on items that are out of our control and are sorry our surrounding areas were not up to your standards.

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place I almost stayed at
The picture used makes the hotel appear very nice. However, that was far from the posting of the picture. The hotel was smack dab in a rundown neighborhood and industrial area. The street getting in was narrow with bad pavement the sidewalk leading in was broken up and full of hazards. Parking was street parking competing with the neighborhood. There was a small gravel lot holding 5 cars Infront of the hotel. I was told you can park down in back of the hotel. The road to the parking was badly in need of repair. There was no entrance I could find when parking in back to enter the hotel. It appeared you need to walk up a hill on a bad road which was badly broken up also it would have been a long walk. I needed handy cap parking which there was none at all and no spaces assigned in accordance federal law. The back view of the hotel was a rundown industrial warehouse complex. I went in and asked for my money back and was told they would not refund it. The staff was not helpful at all.
Stayed 1 night in Sep 2023
Response from The Wick Management Team on 2023/9/16
We are very sorry you felt you could not stay at the hotel once you arrived for check-in. Had you given our front desk the opportunity to explain the hotel and its surroundings, you would have been informed that there was a back door from the larger parking lot (that has 2 handicapped spaces next to the building, clearly outlined in blue) and are able to gain access to the hotel once you received your room key at check-in.Regarding the charge, we informed you of our 48 hour cancellation policy and that your booking was done through a third party and needed to be taken up with them.We thank you for your understanding on items that are out of our control and are sorry our surrounding areas were not up to your standards.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Wick Management Team on 2023/10/9
Peter, Thank you so much for taking the time to share about your stay we look forward to your return!

8/10 Good

Todd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this property during my first trip to Hudson. Property was clean, staff friendly and location decent. Overall, satisfied with all elements of the hotel and would stay again if back in the area. Not rating it higher based on comparison to other hotels I have stayed at globally.
Stayed 1 night in Sep 2023
Response from The Wick Management Team on 2023/9/6
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel
Stayed 1 night in Aug 2023
Response from The Wick Management Team on 2023/9/6
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Andy

Stayed 1 night in Aug 2023
Response from The Wick Management Team on 2023/10/9
Andy , Thank you so much for taken the time to share about your 10/10 stay !! We look forward to your return!

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel near waterfront
Quaint boutique hotel 5 minute walk from train station. Attentive staff, clean rating good. You can walk into the town center although we would suggest you drive
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Would have liked more bell service. Did not offer to help with our bags and we had a lot
Stayed 1 night in Aug 2023

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Wick Team on 2023/7/27
Alieen ,Thank you so much for sharing about your stay we hope to see you again soon !!

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique Hotel with good dining options in the restaurant. Pleasant and helpful staff. Clean and well designed rooms.
Stayed 1 night in Jul 2023
Response from Wick Team on 2023/7/20
Charlotte , Thank you so much for sharing such kind words about your stay ! We hope to welcome you back again real soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Wick Management Team on 2023/7/4
Thank you so much for sharing about your stay , It's always nice to hear feedback from the ones that matter the most - YOU ! Thank you again and WE look forward to welcoming you back :)

8/10 Good

Manisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Wick Team on 2023/7/4
Manisha , Thank you so much for sharing about your stay! It's always exciting to hear all about our guest's stay! We look forward to welcoming you back on your next trip!

8/10 Good

Maila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The Wick Hotel on 2023/6/23
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old facility
Stayed 1 night in Jun 2023
Response from The Wick Hotel on 2023/6/22
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from The Wick Hotel on 2023/6/22
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to center of activities. Room was very comfortable. Would stay again in future trip.
Stayed 3 nights in May 2023
Response from The Wick Hotel on 2023/6/22
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2023
Response from The Wick Hotel on 2023/6/22
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.

10/10 Excellent

Matthew

Stayed 1 night in May 2023
Response from The Wick Hotel on 2023/6/22
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.

10/10 Excellent

Karen

Stayed 2 nights in May 2023
Response from The Wick Hotel on 2023/6/22
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.

10/10 Excellent

Mary

Stayed 1 night in May 2023
Response from The Wick Hotel on 2023/6/22
On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at The Wick.

8/10 Good

Diane

Stayed 2 nights in Apr 2023

10/10 Excellent

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My bed had blood stain sheets and pillow case. No need to say more, beware this place is gross
Stayed 1 night in Feb 2023
Response from The Wick Team on 2023/3/20
Dear John,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The stained sheets and pillow case have been shared with our housekeeping leaders to ensure this is an isolated incident. I can assure you the stains are from rust, not blood, but regardless any stained item is below the level of cleanliness we hold ourselves to at The Wick. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Rommel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Jannette

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The room didn’t have a trash can or a TV remote. The view from the restaurant & bar is of an ugly parking lot and abandoned warehouse. There was a guy hanging out behind the front desk, seems he may be a security guard or driver of the hotel car. He was unprofessional and low-class. Cheap candles burning at entry was unpleasant to smell.
Stayed 1 night in Mar 2023

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern and clean
Stayed 1 night in Mar 2023
Response from Wick Management on 2023/3/5
Thank you Eduardo , For sharing such kind words about your stay! We hope to see you again next time !

10/10 Excellent

geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Wick Management on 2023/3/5
Thank you so much for your kindness, We hope to see you back next time you're in Hudson!

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Weekend stay
Comfortable room but paper thin walls and noisy neighbors.
Stayed 2 nights in Feb 2023
Response from Wick Management on 2023/2/17
Thank you so much for sharing about your weekend get away with us , we are sorry to hear about the noisy neighbors ..WE hope you give us a second chance the next timey you're in HUDSON

8/10 Good

Paveni

Stayed 3 nights in Jan 2023
Response from The Wick Management Team on 2023/12/3
Paveni , Thank you so kindly for taken the time to share about your stay while with us ! We look forward to welcoming you again next time you're in town !

8/10 Good

George

Stayed 1 night in Feb 2023
Response from The Wick Team on 2023/3/20
Dear George, Thank you for taking the time to share about your stay with us at The Wick. It is great to see you enjoyed your experience with us. We hope to welcome you again soon!

6/10 Okay

David, towaco

Business traveler
Liked: Property conditions & facilities
Noise
Stayed 1 night in Jan 2023
Response from Wick Management on 2023/1/24
David , I am so sorry to hear you had a bad experience with noise when you were here with us ! We hope you come back and give us another chance !