Lobby sitting area

Reviews of Hyatt Place Houston Downtown

3 out of 5
Hyatt Place Houston Downtown
1114 TEXAS AVE, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 853 out of 1284 reviews" "
Rating 8 - Good. 269 out of 1284 reviews" "
Rating 6 - Okay. 82 out of 1284 reviews" "
Rating 4 - Poor. 47 out of 1284 reviews" "
Rating 2 - Terrible. 33 out of 1284 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JAYLA M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made us feel very comfortable and safe.
Stayed 2 nights in May 2024
Response from James Breazeale, General Manager on 2024/5/13
Dear Jayla, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Azur' on 2024/5/12
Thank you for this kind Review!, We make it our goal everyday to satisfy our guests. Look forward to having you stay with us again

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities
The door to the room needed repairs as the door closer could not shut it properly, also there were no safes in the room. Other than those 2 issues, the location was convenient, the staff were courteous and it was generally a good experience.
Stayed 4 nights in May 2024
Response from James Breazeale, General Manager on 2024/5/11
Dear Nicholas, We appreciate the time you've taken to share your feedback regarding your stay at Hyatt Place Houston / Downtown. We are glad you enjoyed your visit and appreciate your comments about all that our hotel has to offer visitors to Houston, from our convenient location to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. However, we apologize for the maintenance issues you faced in your room, and we will share your comments with our team. We all look forward to your return visit!In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!
Stayed 1 night in Apr 2024
Response from De'Lane on 2024/5/7
Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, particularly noting our convenient location. Your feedback is valuable to us as we continuously strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the near future, ensuring you feel even more welcomed.

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was horrible. I don’t like that just about anyone can walk right into the hotel as a matter of fact one of the nights someone was arrested in the entrance as we were returning to our room.
Stayed 3 nights in Feb 2024
Response from De'Lane on 2024/5/7
We regret that the room did not meet your expectations. Please understand that the lobby is considered a public area, and we are unable to restrict access to individuals entering off the street. We apologize if this was not to your liking. We hope that you will give us another opportunity to host you in the future.

6/10 Okay

Fred

Liked: Cleanliness
Very limited dining options. Location kinda suspect.
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/7
Dear Fred, Thank you for taking the time to share your comments about your recent stay. We regret that our location did not meet your expectations. Our front desk staff has information about local attractions, restaurants and shopping that they can provide to our guests. Plus, we can offer help with transportation and directions to various places of interest. We hope we will have the opportunity to assist you on your next visit and help to make your stay an enjoyable one.In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities
My only complaint would be the Breakfast option could be a little bit better like maybe an omelette bar or something? Everything else was fine would stay here again
Stayed 2 nights in May 2024
Response from De'Lane on 2024/5/7
We sincerely appreciate your valuable feedback. It is contributions such as yours that contribute to our ongoing commitment to excellence. We look forward to welcoming you back soon.

6/10 Okay

Sean, George Town, Grand Cayman

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/7
Dear Sean, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Christi

Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/12
Dear Christi, Thank you so much for the perfect rating of your time at Hyatt Place Houston / Downtown. It is always a pleasure to know when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Jon

Liked: Staff & service, amenities, property conditions & facilities
Good place to stay. Quiet, clean, and reasonably priced.
Stayed 3 nights in May 2024
Response from De'Lane on 2024/5/4
Thank you for your feedback. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in May 2024
Response from De'Lane on 2024/5/4
Thank you for providing your feedback. We are pleased to hear that you enjoyed your stay with us and we eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to local venues was convenient. The staff was friendly, were not very engagi g and were unfamiliar giving out directions.
Stayed 3 nights in Apr 2024
Response from De'Lane on 2024/5/4
Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, particularly noting our convenient location. Your feedback is valuable to us as we continuously strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the near future, ensuring you feel even more welcomed.

10/10 Excellent

litzy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service is a 10/10 and hotel is very quiet and nice
Stayed 1 night in May 2024
Response from James Breazeale, General Manager on 2024/5/3
Dear Litzy, Thank you for choosing to stay with us at Hyatt Place Houston / Downtown. It's so wonderful to hear that our valet team contributed to your enjoyable stay. We believe they are a true asset to our team, and we appreciate you recognizing their dedication to outstanding hospitality. It was a pleasure serving you, and we look forward to welcoming you back soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

LeKeisha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 4 nights in Apr 2024
Response from James Breazeale, General Manager on 2024/5/3
Dear LeKeisha, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from James Breazeale, General Manager on 2024/5/2
Dear Michelle, Thank you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Tia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for all i needed to do.
Stayed 1 night in Apr 2024
Response from James Breazeale, General Manager on 2024/4/30
Dear Tia, Thank you for the terrific review! We are pleased everything went great for you during your visit and that our fantastic location made it even better. Thank you for choosing Hyatt Place Houston / Downtown.We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

6/10 Okay

Jenny, Lafayette

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was clean and we loved the room, A/C was nice and cold! However, the staff was horrible. We didn’t have problems checking in but witnessed the staff being extremely rude to other guests. When we were getting some snacks, one employee pick up a ticket and loudly said OH GREAT NO TIP. Even though we like the hotel, it definitely turned us off to staying here again.
Stayed 1 night in Apr 2024
Response from James Breazeale, General Manager on 2024/4/30
Dear Jenny, Thank you for your recent stay and for sharing your comments about our hotel. We are glad you loved our spotless property and accommodations. However, please accept our apology for the service concerns you had during your stay. Our goal is to provide the best customer service possible, and we regret not meeting these expectations. We want to get it right every time, so we will ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to host you on a future visit to Houston.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Daria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. The facility was nice although not fancy. Downtown Houston has a significant problem with the “unhomed” like other major cities.
Stayed 3 nights in Apr 2024
Response from James Breazeale, General Manager on 2024/4/28
Dear Daria, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Shon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many things to like about this property, such as its location, architecture, layout, amenities, walkable restaurants and more.
Stayed 3 nights in Apr 2024
Response from James Breazeale, General Manager on 2024/4/29
Dear Shon, Thank you for the terrific review! We are pleased you enjoyed our beautiful property and that our fantastic location made it even better. Thank you for choosing Hyatt Place Houston / Downtown.We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Ben

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice room. Breakfast was great. Staff was cordial. Biggest concern was that they insisted on a $75 per day hold on a credit card for incidentals. While there was no mini-bar or other things in the room. That seemed terribly high.
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/4/23
Dear Ben, Thank you for sharing your recent stay experience with us at Hyatt Place Houston / Downtown. We're delighted to hear that you enjoyed your accommodations, found our breakfast to your liking, and found our associates courteous. We understand your concern regarding the incidental hold and appreciate your feedback in this regard. We look forward to the opportunity to host you again in the future and provide you with an even more seamless and enjoyable stay.In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was convenient to Astros stadium
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/23
Dear Leslie, Thank you for the terrific review! We are pleased everything went great for you during your visit and that our fantastic location made it even better. Thank you for choosing Hyatt Place Houston / Downtown.We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Vanessa

Stayed 3 nights in Apr 2024
Response from De'Lane on 2024/5/10
Thank you for your feedback. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Jaylon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/20
Dear Jaylon, It was a pleasure having you as our guest at Hyatt Place Houston / Downtown. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Barbara

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 2024/4/18
Dear Barbara, Thank you for your kind rating. We are glad that we exceeded most of your expectations and that you loved your time at our hotel. Thank you again for taking the time to share your experience, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. Walking distance to Minute Maid Park and restaurants. Staff was friendly, knowledgeable about the area and how to get around. Breakfast was good.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/17
Dear Cynthia, We are delighted your stay at Hyatt Place Houston / Downtown was perfect in every way and that our convenient location and fantastic associates made it more memorable. We are also glad you were able to start your day right with our complimentary delicious breakfast. Thank you once more for your kind review. Please come back and see us again soon. In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Bar reasonably priced.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/16
Dear Robert, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Victor

Stayed 1 night in Apr 2024
Response from De'Lane on 2024/5/4
We deeply value your feedback. It was a pleasure to host you, and we look forward to welcoming you back with the same warmth and hospitality in the future.Thank you once again for choosing us.

10/10 Excellent

Tori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The MOD gave us a GREAT dinner option. We loved it. Staff is super friendly and inviting. Rooms are perfect size and very clean.
Stayed 1 night in Apr 2024
Response from Azur on 2024/4/14
Dear Tori,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay with us. Your kind words mean a lot to our team. We hope to welcome you back again soon!Best regards,Azur'Gallery Host (HYATT PLACE)

10/10 Excellent

Carla

Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/4
Dear Carla, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hyatt Place Houston / Downtown.In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location for an Astros game. We grabbed a list of walkable places to eat when we checked it. That was awesome. Breakfast was great. Good variety of things to pick from.
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/13
Dear Elizabeth, Thank you for the terrific review! We are pleased everything went great for you during your visit and that our fantastic location made it even better. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. Thank you for choosing Hyatt Place Houston / Downtown. We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

2/10 Terrible

STEVEN

Stayed 2 nights in Apr 2024
Response from James Breazeale, General Manager on 2024/4/30
Dear Steven, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

cambria hoffman

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay …the valet guys were wonderful!!!
Stayed 4 nights in Apr 2024
Response from GENERAL MANAGER on 2024/4/9
Dear Cambria, We are flattered by your generous review of Hyatt Place Houston / Downtown. It is very kind of you to recognize our devoted valet staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the area. In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Sherri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find!! Great breakfast and the staff is super friendly and helpful!
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 2024/4/9
Dear Sherri, We appreciate the time you have taken to share your comments regarding your stay at Hyatt Place Houston / Downtown. We are glad you enjoyed your visit and appreciate your comments about our delicious breakfast and convenient location. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit!In the spirit of hospitality, James Breazeale, General Manager

8/10 Good

Rachel

Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 2024/4/9
Dear Rachel, Thank you for your kind rating. We are glad that we exceeded most of your expectations and that you loved your time at our hotel. Thank you again for taking the time to share your experience, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Alvis

Stayed 5 nights in Mar 2024
Response from James Breazeale, General Manager on 2024/4/27
Dear Alvis, Thank you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. It was a pleasure hosting you, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Minute Maid park!
Stayed 2 nights in Apr 2024
Response from De'Lane on 2024/4/3
It is approximately a 15-minute walk from the hotel entrance.

10/10 Excellent

JUNI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re going to an event at Minute Maid Park - this is the place to stay
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/2
Dear Juni, Thank you for the terrific review! We are pleased everything went great for you during your visit and that our fantastic location made it even better. Thank you for choosing Hyatt Place Houston / Downtown. We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

HORACIO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/2
Dear Horacio, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/1
Dear Melissa, It was a pleasure having you as our guest at Hyatt Place Houston / Downtown. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Carlota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Place is always clean, has friendly staff and is convient for our trips to Houston
Stayed 1 night in Mar 2024
Response from General Manage on 2024/4/1
Dear Carlota, we appreciate your loyalty to our brands. It was a pleasure welcoming you to Hyatt Place Houston / Downtown. Thank you for mentioning how much you enjoyed our clean accommodations and service. We hope you will come back and stay with us again soon; until then!In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Ivan, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/30
Dear Ivan, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Alex

Stayed 4 nights in Mar 2024
Response from General Manager on 2024/4/19
Dear Alex, We are glad you enjoyed your time at Hyatt Place Houston / Downtown. Thank you for your nice rating, and we look forward to your next visit.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Art, Alvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of restaurants and rooms were nice and clean.
Stayed 1 night in Mar 2024
Response from De'Lane on 2024/3/25
Thank you for your feedback. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

DeJona

Stayed 2 nights in Mar 2024

6/10 Okay

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location...
Stayed 2 nights in Mar 2024
Response from James Breazeale, General Manager on 2024/3/19
Dear Curtis, On behalf of all of us, thank you for the review. We are pleased to know you enjoyed so many aspects of your stay. However, we apologize that our location did not meet your expectations. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. We wish you all the best with your travels.In the spirit of hospitality, James Breazeale, General Manager

4/10 Poor

Rauf

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The valet service at this place is very idiotic. Extremely inconvenient, your car and keys are taken and you’re supposed to text back to get it again. It took more than 20 minutes each time. There was an emergency alarm that took place close to 6:45am on a Sunday. There was no reason given to anybody. One of the worst places I have stayed. Will recommend to find other places for anyone coming to downtown Houston.
Stayed 1 night in Mar 2024
Response from James Breazeale, General Manager on 2024/3/19
Dear Rauf, Thank you for choosing to stay with us. We apologize for the long delay you experienced with our valet staff, causing you to wait. Our team is reviewing this situation, and we are taking extra care to avoid this in the future. We are also sorry for the inconvenience and frustration caused due to the fire alarm and we hope this incident will not keep you from staying with us again. We appreciate your comments and hope you will consider returning to our hotel to provide you with the hospitality you deserve.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Nguyen

Stayed 2 nights in Mar 2024
Response from James Breazeale, General Manager on 2024/3/18
Dear Nguyen, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hyatt Place Houston / Downtown soon!In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

steven, Slatersville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 1 night in Mar 2024
Response from De'Lane on 2024/3/16
Thank you for your feedback. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back soon.

6/10 Okay

Tenisha

Traveled with partner
Liked: Amenities
Staff seemed short handed. Waited a long time to check in. When we went to eat at the lounge all the tables were dirty
Stayed 1 night in Mar 2024
Response from James Breazeale, General Manager on 2024/3/18
Dear Tenisha, Thank you for the feedback. We sincerely apologize for the cleanliness issues you encountered and for the delay you faced during check-in. We understand how frustrating these can be, and we are very grateful for your patience in these matters. We will address your concerns with our housekeeping and other appropriate teams to ensure such situations are not repeated. Your feedback is valuable, and we hope to welcome you back so we can provide you with the outstanding experience you always deserve and that you have come to expect from us.In the spirit of hospitality, James Breazeale, General Manager

10/10 Excellent

Emilio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy our stay an was within walking distance of activities
Stayed 1 night in Mar 2024
Response from De'Lane on 2024/3/15
We're glad you enjoyed your stay