Lobby
Check availability

Reviews of The Vault Hotel

3.5 out of 5
The Vault Hotel
600 Shelden Ave, Houghton, MI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 45 reviews" "
Rating 8 - Good. 5 out of 45 reviews" "
Rating 6 - Okay. 2 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

John, St. Johns

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vault is a very beautiful hotel. Definitely recommend

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an absolute gem of a hotel! So beautifully restored yet has all the modern comforts you need. Staff is very through with information.. they take the time with you... not just quick answers. The Speakeasy called the Counting Room in Basement was fun..Sam the bartender was great, very interactive with us and very knowledgeable with area history. We will definitely stay here again!
Stayed 1 night in Dec 2022

8/10 Good

Nick

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Unique, great use of older building and the attentive staff was awesome.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful. Very courteous and friendly. Great experience all around!
Stayed 2 nights in Aug 2022

6/10 Okay

Brian, Green Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with a great little bar to visit before you head out to the local favorites. Was quite disappointed by how poorly the room blocked noise. There was a rowdy wedding group traversing between various rooms until almost 3am. These things happen, but given the hotel's website made a point to note the brick construction made the rooms very quiet, I have to disagree. The noise came in through the door, heating system, even the conversations on the street level below were easy to make out. Was a frustrating thing because we otherwise enjoyed the experience. Very unique, particularly for the area.
Stayed 1 night in May 2022

10/10 Excellent

Renee

Liked: Staff & service, amenities
My experience was amazingly wonderful. I can't say enough about how kind and welcoming my hosts Sarah and Patrick were. It was my first trip solo (EVER!) and Sarah and Patrick made it so wonderful that I can't wait to come back to the Vault to enjoy the experience again. The attention that they pay to presentation and to guest comfort was exemplary, from the perfectly scented Beekman 1802 guest amenities (I'm affected by strong scents and these were chosen just perfectly to be fresh and not overwhelming) and the over the top continental breakfast with the lovely tea collection and yummy broccoli cheese quiche to the wonderful location of the hotel amongst the interesting downtown shops and convenient guest parking. I will definitely be visiting again soon!
Stayed 1 night in May 2022

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrific place to stay in Houghton, close to everything downtown. It's absolutely lovely, with all of the amenities, wonderful staff and great service. If you are looking for a simple, quiet, but beautiful place to stay, this is it. I will be back.
Stayed 1 night in Mar 2022

8/10 Good

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Catherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sparkling clean and well worth the price! The bar on the lower level was very unique with upscale cocktails and beer, and the bartender was excellent. Hotel has no reception desk. You enter the building and use the phone on the wall to be buzzed in. Once inside a receptionist/ greeter checked us in on a marble island in the lobby. The room key also gives you access to the building. The breakfast was great and the complimentary refreshments in the lobby area was a nice touch.
Seating in the bar area
Stayed 1 night in Nov 2021

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed breakfast and Sam At the Counting Room, Great Old Fashion! Privacy was excellent!
Stayed 2 nights in Sep 2021

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Probably the nicest hotel in the UP
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room decorating was contemporary and comfortable great balcony with great view of the water and ski hills
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, staff and amenities were all excellent. The location was perfect, easy walk to everything downtown. The room was very nice; clean, comfortable and the decor was tasteful. I would highly recommend staying here. I look forward to coming back.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying, will definitely stay again.
Stayed 2 nights in Jun 2021

10/10 Excellent

Rich

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top 10 on list worldwide...and in the UP!
Amazing property - One of my top 10, worldwide! So pleasantly surprised to find this in the UP! Highly recommended!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rich in history and beautiful design. Wonderful experience!!! After traveling throughout Europe, my daughter rated this as a top stay!
Stayed 1 night in Feb 2021

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was for pleasure and revisit roots. The hotel was excellent and beautifully decorated. Each floor has a name and the decor to match. Art Deco is the them in this hotel and it lived up to that! I would recommend and stay here again!
Stayed 2 nights in Oct 2020

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't be disappointed!
Beautiful Hotel, Amazing Service! Would stay here again in a heartbeat!!
Stayed 1 night in Oct 2020

10/10 Excellent

Steve, Grand Rapids, MI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel I will definitely stay here again on the water side. I would have given a 5 star rating but I used all the cream and they didn’t replenish it also had to ask for another Kleenex box they just added a Kleenex flower on top also if you stay on the street side the traffic is noisy and the Black out curtains didn’t do a very good job.
Stayed 2 nights in Oct 2020

10/10 Excellent

Lynne, MI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Perfect location, the most comfortable bed (I want one at home!) and so stylish! Worth the treat!
Stayed 1 night in Sep 2020

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in downtown Houghton
What a quaint hotel with a European vibe. Comfortable bed, and nice pantry amenities. Situated downtown so you can walk to restaurants and shops. The French press coffee in the room is great in the morning.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

10/10 Excellent

Cam, Ann Arbor, Mi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were extremely helpful and very pleasant. The room were in immaculate condition. Would recommend to anyone of my friends or family.
Stayed 1 night in Aug 2020

10/10 Excellent

Erica, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Beds were so comfortable and room was very nice and clean. Breakfast and snacks were a nice touch. Very friendly staff. We’ll be back!
Stayed 1 night in Jul 2020

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Awesome boutique hotel. Had a problem with the air conditioner and they swapped us rooms right away. Even helped us move the luggage over. I don’t remember her name but she was very pleasant and energetic. Bedding was wonderful.
Stayed 1 night in Jul 2020

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've visited in the States
This is such a great Hotel. The rooms are clean and comfortable. The location is excellent.
Stayed 1 night in Jul 2020

10/10 Excellent

JennaBuehre, Delavan, WI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super swanky and luxurious place. Private/secure entrance, free breakfast and amazing rooms.
Stayed 1 night in Jul 2020

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice place friendly staff would stay here again
Stayed 1 night in Jul 2020

6/10 Okay

James

Solid Time at Vault Hotel
Upon checking in, I noticed the Lobby to be very nice quality. It's in an old bank building. There is no real front desk and the layout was clearly not adjusted when converted to a hotel. The rooms were extremely modern-with all nice finishes. The parking garage is across the street and the hotel is an easy walking distance down the main street to get food. Breakfast was average (fruit, yogurt, a few drinks). Overall, this property was decent to stay at. No pool/fitness center/hot tub. The coffee they provide in your room is fresh and local with a french press. Very modern feel and some modern amenities although they could have many more amenities. I'd recommend this place if you need a spot while passing through the area.
Stayed 1 night in Jul 2020
Response from Jen on 2020/7/20
Hi James, thank you for recommending us! A few comments on your review as it is very well thought out and we appreciate that! We have COVID-19 precautions on our website and check-in letter that state how we are very limited in what the state is allowing hotels to offer for breakfast right now. We'd love to do more, and prior to COVID19 we did - but unfortunately during this time we are doing our best per Governor's orders. As a small boutique hotel in a historic building, we do not have a pool/fitness center/or hot tub but we added to our experience in other ways which we hope you enjoyed - unfortunately all hotels are limited in general to what is able to be used at this time with COVID19 as many travelers are finding. The building was completely renovated upon remodel into a hotel - including the entire layout. It was designed without a front desk which is a common hospitality design into the new century and era of travelers. It makes the lobby more for the guests where they can utilize it without having to hear phone calls, etc from the staff - and our staff is still available at any time. In all, we hope you will stay with us again someday and that we can all be back to normal!

10/10 Excellent

Greg, Grosse Pointe Woods, MI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent! beautiful design and furnishings. Great location for our visit, we could walk to most everything we wanted to do in Houghton. Very comfortable bed. Street side rooms can be a little noisy early in the morning. Hannah was very gracious host and seemed to be right there every time we needed something. I trust the extra measures the management put in place to deal with travelers concern for health and safety due to the COVID 19 pandemic, well done. The breakfast offering was adequate, quiche was delicious! If I had any suggestions to improve our stay it would be to add a hook in the bathroom. If a room is double occupancy have 2 robes in the room. If you claim to be the UP's only luxury hotel up your game with breakfast items, perhaps a local or real half and half to compliment the nice locally sourced coffee. Perhaps some upgraded or local baked goods or expanded fruit offerings (I imagine there may be some locally sourced options for fruits?). If/when I return to the area I wouldn't hesitate to stay here again. Very pleasant!!!
Stayed 2 nights in Jul 2020

10/10 Excellent

Mary Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
First class accommodations. Clean and well appointed room. Most comfortable bed I've ever slept in.
Stayed 1 night in Jun 2020

10/10 Excellent

Tly6, West Allis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bathroom! Could use a nice chair in the room. 1 desk chair is not enough.
Stayed 2 nights in Jun 2020

8/10 Good

Ruben, Muskegon, Michigan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. COVID 19 made it so there was no hot breakfast, but they provided free yogurt,coffee, and snacks.
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s spectacular! A must stay bc of its uniqueness. Very up scale.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, quiet place with thoughtful interior, friendly staff and easy covered parking.
Stayed 1 night in Feb 2020

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected and amazing!!!
Amazing and refreshing hotel in a perfect location.
Stayed 1 night in Jan 2020

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter stay
Fantastic hotel with great service
Stayed 1 night in Nov 2019
Response from Jen on 2020/1/1
Thank you Wayne! We hope to see you again sometime.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New 5 star hotel In downtown
This was a 5 star hotel with 5 star service. My birthday vacation. They gave us an upgrade and gave me a gift when they found out. All staff very pleasant and personable. Houghton is a quaint college town with lots of history and amazing parks, waterfalls to explore. Sorry we missed the snow and the nearby ski slope and other winter activities. Love the design and decor. Top notch bedding, towels and room amenities. I know this hotel will going amazing for years to come! Great new beginning! We will definitely be back.
Stayed 4 nights in Oct 2019
Response from Jen on 2019/11/5
We are so glad you enjoyed your birthday vacation with us! We hope to see you again Kelly!

10/10 Excellent

Cassie, St. Clair Shores, MI

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The uniqueness regarding this property is all in the name “The Vault” The atmosphere is that of an old fashion bank. Service was incredible. Staff was courteous, polite, and attentive. This establishment open just two weeks ago, in the heart of Houghton, everything basically in walking distance. Only 17 rooms. I would highly recommend and have every intention on staying once again.
Stayed 1 night in Oct 2019
Response from Jen on 2019/11/5
Thank you for your kind review Cassie! We are so glad you enjoyed your stay. Hope to see you again very soon!