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"Staff was often not very helpful or polite. It’s a party resort and very loud at night. Food options are pretty much all buffets - they say different cuisine, but it’s mainly the same. "

"The place was very tropical and was kept up well. The down side was the food was mediocre and the restaurants were sometimes too packed to be seated. The room service was also very limited and hardly any selection. Also they make you pay for using the pool tables. 20$ for 9 games. The grandkids loved the water park. All in all it was a nice resort but wouldn't stay there again. "

"It was a good stay, fairly clean, reasonably good food, great staff, the beach was good for walking with a very active ocean. We had a great 10 day stay."

"Entretenimiento 20/10, la comida puede mejorar."

"It was good"

"just ok. but they can do better. better food better service"

"average pool and rooms . give it a 6 "

"Rooms were consistently clean, which I appreciated. However, I had multiple issues with housekeeping entering our room without properly announcing themselves. On at least two occasions, staff opened the door while we were inside changing to replace items like toilet paper. While I understand the intent, basic courtesy like knocking should be standard. Additionally, after returning to our room one day to tip our butler, we noticed a $20 bill missing from our luggage. This raised serious concerns about trust with housekeeping. While the rooms were well-maintained, professionalism and respect for guest privacy were lacking. Aside from that, most of the staff were friendly and helpful. The pools were enjoyable, but I did notice a sulfur or “rotten egg” smell in certain areas, along with visible signs of algae and buildup near the swim-up bar and jets, which suggests inconsistent maintenance. One of my biggest concerns was the lack of enforcement in adults-only areas. Despite booking the adults-only side for a more relaxed experience, we repeatedly encountered underage guests drinking, smoking, and occupying spaces like Coco Disco, the casino, and bars. This significantly impacted the atmosphere and ultimately took away from what should have been a more enjoyable experience for my wife and I. Many of the adults we spoke to about the Coco Disco often referred to it (mockingly or jokingly) as “Epstein’s Island” due to the large amount of children being let into the night club. "

"D"