Hotel Monterey Group Higashikurume hotels

"We have a teenager so it was important for us to have a room with three beds, which this hotel offered. The amenities were great - really enjoyed the L’Occitane products in the bathroom, the pajamas, and the complimentary water and charging cords. Our room appeared newly renovated so everything was clean and fresh-looking. The hotel is a short 6-8 minute walk to two stations: Shinjuku and Tochomae. The staff were very helpful and there was always someone available to assist with umbrellas, luggage, and advice. Another bonus was the 7-11 in the basement! So convenient for late night or early morning snacks and drinks. "

"Not a great location as very noisy, dirty and didn't feel that safe. Red light area of Shinjuku. Only stayed due to running the marathon, but next time would stay at the Hotel Gracery Asakusa for the whole trip. "

"I loved this hotel, it was in the perfect spot and the staff was great. They helped ship our luggage to our other hotel it was all great !"

"Shinagawa Prince Hotel has everything you need for an enjoyable experience -- on-property restaurants as well as close proximity to other restaurants, shopping, and across from the Shinagawa Station. Very convenient."

"Beautiful hotel & beautiful room with a lot of space!!"

"Staff was great very friendly and accommodating. Gym really isn’t a true gym."

"The room was compact to say the least but it was clean, the staff were so helpful and you couldn’t ask for a better location… right in the thick of it "

"Excellent hotel"

"My family & I were extremely excited for our stay here to be extremely disappointed in the end. For what we paid for not worth it. From the moment we checked in we had problems with our check in which I did not understand when we communicated with the hotel a month or two prior from our stay. The 2 rooms we had are outdated only thing that was outstanding was the view of the tower. House keeping 10/10. The sky tower restaurant is where it got slightly weird and uncomfortable for my family and I. We wanted to check it out to make rsvp for my birthday but the lady in the front said everything was booked and bar area as well. She stated they closed at 9pm so of course we left and came back the following day. We checked in with the same lady and once again she tried to tell us it was completely booked. we clearly saw available seating at the bar she tried to make us pay for a view when we told her multiple times we wanted the bar area that was free. Took us 15-20 mins to be seated when no one was there or waiting. The service at the restaurant was clearly not it. Throughout our stay we felt ignored and profiled. We weren’t sure if it was because we were Americans or Hispanic or even both. In the end of check out they tried to charge us for something that we never took from the fridge. By then I was extremely happy to be checking out from the hotel but sad that our trip was ending in disappointment and anger from our stay. "