"I had booked a twin room with garden view. On arrival I was told there was no lift in the property and since the room I had prebooked through Expedia for £412 was on the top floor I was moved to a cheaper, twin room at ground level because of my limited mobility. On your website, there was no mention of what floor the room was on, nor that there was no lift. I had to pay the full amount having booked through you. The hotel could not/would not reduce the charge.
Staff extremely helpful and...
"The staff were very helpful especially in the bar and restaurant. Our room was clean but needs more TLC especially threadbare patches in the carpet need to be rectified . The main stairs needs to be decorated especially, the banister rail, otherwise everything else was okay."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.