Is Viola Royal Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

Does Viola Royal Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 414000 per vehicle applies.

Where is Viola Royal Hotel & Spa located?

Located in Old Quarter, this hotel is within a 10-minute walk of Thang Long Water Puppet Theatre and Hoan Kiem Lake. Goethe-Institut Hanoi and Temple of Literature are also within 2 mi (3 km). Hanoi Long Bien Station is 10 minutes by foot and Hanoi Railway Station is 26 minutes.

Viola Royal Hotel & Spa Reviews, Deals & Photos 2025

8/10 Good

ROLPH

2020/2/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chambre petite nous avons du en changer Sinon hôtel bien situé au cœur de la vielle ville

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

2020/1/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

super friendly and helpful front desk staffs. located in the middle of old quarter and easy access to transport , shops and foods. few halal restaurant located nearby. super clean hotel. highly recommended

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

2020/1/14

Liked: Cleanliness, staff & service

Stayed 4 nights in Jan 2020

6/10 Okay

CHANG

2019/12/31

在酒吧一條街.附近很熱鬧.~餐點一般.

Stayed 3 nights in Dec 2019

8/10 Good

Mark

2019/12/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pros-Clean room with comfortable bed, nice bathroom and excellent shower. Location is also good with a nice breakfast. The bellboy was especially helpful and courteous to us especially when we had a problem. Cons- the room was too small and the window was on the hallway side. Also their credit card machine was broken so we had to pay cash. It would have been nice to notify their guests before checking out so they can be prepared to have the cash.

Stayed 1 night in Nov 2019

10/10 Excellent

Ana Cristina

2019/11/11

Stayed 3 nights in Nov 2019

10/10 Excellent

Stefan

2019/11/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2019

8/10 Good

Danielle

2019/10/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location very walkable

The location is right in the middle of everything. It was easy to walk to Giang Cafe, Beer Street, the lake, and everything else in Old Quarter. The staff was caring and kind. The breakfast was alright too.

Stayed 2 nights in Oct 2019

10/10 Excellent

Karmen

2019/10/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, great location, lovley staff, delicious breakfast. We realy enjoy

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

2019/9/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

インテリアが素敵でした。朝食は豊富でとても美味しかったです。立地的に便利でした。

Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

2019/8/17

Liked: Staff & service

Not like the photos. Very run down. My room was very mouldy and smelly. Only cold water from the shower. Breakfast was disappointing. My numerous emails and messages about being picked up from the airport were ignored. Location was excellent though.

Stayed 2 nights in Aug 2019

10/10 Excellent

Bendt

2019/8/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ophold i Hanoi.

Rigtig god velkomst og service hele vejen igennem. God morgen mad. Har været i Hanoi flere gange og kan godt anbefale dette hvis man vil have et god og billigt ophold.

Stayed 2 nights in Aug 2019

10/10 Excellent

Émilie

2019/7/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Tout était parfait. Rien à redire! C'était hyper propre, confortable et le personnel était incroyablement gentils et attentionnés

Stayed 2 nights in Jul 2019

8/10 Good

Angelo sanchez

2019/7/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay and good location

Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

2019/7/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

2019/7/6

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2019

2/10 Terrible

JungGeun

2019/7/4

Disliked: Staff & service, property conditions & facilities, room comfort

사진과 완전 다른곳에 보내고 전혀 책임없는곳

4일동안 있어야 하지만 일단 하루 자고 리뷰 남깁니다 분명 슈페리어룸의 사진을 보고 예약을 했습니다 분명 슈페리어룸의 사진이었습니다 하지만 막상 방을 받으면 호텔 옆건물의 아주아주 작은방으로 보냅니다 다음날 따지니 어느사이트이서 예약했냐고 묻길래 호텔스닷컴이리고하고 사진을 직접 보여줬더니 사진이 잘못되었다고만 합니다 전 그사진을 보고 예약하였다고해도 똑같은 소리만 합니다 책임은 저희몫인가요?? 사진이 잘못되었으면 호텔측에서 서비스 해서라도 책임을 져야하는거 아닌가요?? 한국에 돌아가면 호텔스닷컴 본사에 컨플레인 걸겠습니다 그리고 한국인을 무시 하는곳 이라고 sns에 알리겠습니다

Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

2019/6/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We Like everything of this hotel. They are amaging.

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

2019/6/5

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2019

8/10 Good

Lizzie

2019/5/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay!

Very convenient location to immerse yourself in the Vietnamese culture, food and nightlife. The staff were extremely accommodating - willing to help with any task, which made our stay very easy and comfortable! Given the cost, kindness of staff and amenities, it is definitely well worth what you pay.

Stayed 3 nights in May 2019

2/10 Terrible

Jaeyeon

2019/5/20

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

2019/5/18

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in May 2019

10/10 Excellent

Chris

2019/5/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2019

6/10 Okay

Verified traveler

2019/5/10

Liked: Cleanliness, staff & service

旧市街のホテル

旧市街にあるホテルで、遊びと観光には良い場所で、スタッフも良い方です。ホテルは、本館は良いと思いますが、シングルは別館でそこが古く、狭い部屋です。

Stayed 1 night in May 2019

4/10 Poor

Verified traveler

2019/5/7

Liked: Staff & service

Disliked: Property conditions & facilities

シングルはお勧めしない

ホテルの本館の部屋は写真の様に良いのでしょうが、シングルは別棟で小さく荷物を開けるスペースもない程。寝るだけなら良いけれど、もう一度と泊りたいとは思わない。冷蔵庫の中には、前に泊った人の飲みかけの水が入っており、チェックアウトする際、コカコーラを飲んでいると言われました。考えれば前に泊った人のチェックアウト後の確認をしていなかったのだろう

Stayed 2 nights in Apr 2019

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