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Sen Hotel

3.5 star property
Travelers find tranquility at this Hanoi retreat where Thai massages rejuvenate tired muscles and on-site dining serves up delicious Asian cuisine

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Sen Hotel sits in the heart of Hanoi, just steps from Hoan Kiem Lake. Guests can relax in the sauna, book a Thai massage, or unwind in one of two spa tubs after exploring the city. The restaurant serves Asian cuisine, and free WiFi keeps everyone connected in their rooms.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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About this property

Sen Hotel

  • Hotel near Hoan Kiem Lake
  • At Sen Hotel, you can look forward to a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a massage. Be sure to enjoy a meal at the on-site Asian cuisine restaurant. Free in-room WiFi is available to all guests, along with a bar and a gym.
  • Other perks include:
    • Free self parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an elevator
    • Concierge services, smoke-free premises, and tour/ticket assistance
  • Room features
  • All guestrooms at Sen Hotel boast perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
  • More conveniences in all rooms include:
    • Free toiletries and hair dryers
    • Daily housekeeping and phones

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Policies

Check-in

Check-in time starts at 2:00 PM

Late check-in subject to availability

Late check-in fee

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per vehicle (roundtrip)
  • Airport shuttle fee per child: USD 2
  • Late check-in fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Sen Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sen Hotel?

Check-in begins at 2:00 PM. Late check-in is available during limited hours, for a fee.

What time is check-out at Sen Hotel?

Check-out is at noon.

Does Sen Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per vehicle applies.

Where is Sen Hotel located?

Located in Cau Giay, this hotel is within a 10-minute walk of Vietnam Museum of Ethnology and Museum of Ethnology. Thu Le Park and Australian Embassy are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.0

Cleanliness

7.6

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 16 reviews
Rating 8 - Good. 9 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 0 out of 16 reviews

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
A very convenient hotel in the Cau Giay area and not far if your Hanoi destinations in Old Quarter or West Lake. The staff (especially Nguyen Thi Linh) were excellent and their English made my stay my stay smooth. Very helpful with transportation assistance as well. The breakfast was very good with a variety from Chicken Pho, omelets, continental breakfast, etc. So definitely no worries there to start your day off well. Again, I would stress the hotel staff were friend and helpful from the Front Desk, Dining, Room Cleaning.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

kazuhiro

Liked: Cleanliness, staff & service, amenities
豪華なサービスはないものの、一般的には優良ホテルだと思います。朝食もまずまずの品数だと思います。隣接しているホテルに朝食場所が移る時がありますが、そこは少しランクが高く朝食はグレードアップしてお得感があります。
Stayed 2 nights in Jan 2026
Verified

8/10 Good

kazuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
はい
Stayed 2 nights in Nov 2025
Verified

8/10 Good

kazuhiro

Liked: Staff & service, property conditions & facilities, room comfort
ハノイ中心街からはすこしはなれているが、比較的静かでバスなどで移動する人は目の前にバス停があるので、便利だと思います。朝食も充実してる方です。
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

kazuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
建物は古いですが立地は比較的良いところです。価格もそれなりで朝食も平均以上のような気がします。リピーターです。
Stayed 2 nights in May 2025
Verified

8/10 Good

kazuhiro

Liked: Staff & service, room comfort

リピーターです

リピーターです。比較的ハノイ中心にも近くリーズナブルが魅力。少し古いですが、私は気にならない程度なので満足。
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
下の階が工事中で大変うるさかった。
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good.

Very attentive bell hop. He was awesome. He was the most professional and all about the service. I was so pleased to have his service. I do not have his name. The room was nice, breakfast good, and friendly staff.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff is very kind although their English is not very fluent.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Noriyuki

Liked: Cleanliness, property conditions & facilities, room comfort

無難なホテル

朝食がいまいちです、その他は不満ありません。
Stayed 1 night in Jun 2017
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
入口が、少しわかりにくい点は、ありますが、入口については、問題ありません、 フロントの、対応も。、解りやすく、丁寧で、ＧＯＯＤでした。 部屋に、ついては、シャワーが物足りなく、全体に、もう少し広く必要と感じました。 欲を言うと、ふろおけがあると非常にいい感じでした。 それ以外はＧＯＯＤでした。
Verified

10/10 Excellent

Sihao

Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2022
Verified

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service