Everything is fine. Front desk is helpful and competent. The ambience there is relaxing and the overall services are good enough for a nice and enjoyable stay.
真實旅客
於 2019 年 10 月住了 7 晚
8/10 不錯哦
Fafa,Hong Kong
團體旅遊
2019 年 10 月 2 日
喜歡:整潔度和員工素質
The staffs are nice, helpful and responsive by serving us proactively when we asked for twin beds and a bag of ice for my friend’s injured leg during our stay. Except the air-conditioner is not cool enough and it is not working at the middle of the night sometimes, i am quite satisfied for the stay.
Location of the hotel is convenient for my work around the area however the room itself is not the most desirable.
The pillows provided was flat so I took the extra pillows from the cupboard and I couldn’t sleep the whole night.
My neck and my upper back was itching so bad that I threw the 2 pillows from the cupboard onto the floor.
Then I wrapped the soft pillow with towel before I could sleep.
I suspect it was dust mites from the 2 pillows in the cupboard.
For a Mercure, I find this unacceptable