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Aparthotel

Five Star Westlake

4.0 star property

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Five Star Westlake offers upscale amenities in prime Hanoi. Start your day with a generous breakfast buffet, then enjoy the indoor pool, children's pool, or sauna. Free bicycles available for exploring nearby attractions like Hoan Kiem Lake and Ho Chi Minh Mausoleum.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony

Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony | Living area | 40-inch Smart TV with cable channels, TV

Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Balcony

Deluxe Suite, 1 King Bed, Non Smoking, Balcony | Living area | 40-inch Smart TV with cable channels, TV

Deluxe Suite, 1 King Bed, Non Smoking, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located near a boardwalk/promenade, Five Star Westlake is in Tay Ho, a neighborhood in Hanoi. Travelers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Hanoi Botanical Garden and Goethe-Institut Hanoi are also worth visiting. Visit our Hanoi travel guide
View more Aparthotels in Hanoi
Map
162 Ð. Hoàng Hoa Thám Tay Ho, Hanoi, 0000

What's nearby

  • West Lake
    West Lake
    3 min walk - 0.3 km
  • Hanoi Botanical Garden
    Hanoi Botanical Garden
    12 min walk - 1.0 km
  • Lotte Center Hanoi
    Lotte Center Hanoi
    18 min walk - 1.5 km
  • Ho Chi Minh Mausoleum
    Ho Chi Minh Mausoleum
    3 min drive - 2.2 km
  • Embassy of Japan
    15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station
    13 min drive
  • Noi Bai Intl. Airport (HAN)
    37 min drive

Restaurants

  • Nollowa Chicken
    7 min walk
  • Cơm Tấm Ba Mập 06 Hoàng Hoa Thám
    5 min walk
  • Moon Cafe
    1 min walk
  • CƠM TẤM TƯ MẬP - 241 THỤY KHUÊ
    5 min walk
  • Top Chef
    3 min walk

About this property

Five Star Westlake

An indoor pool, a sauna, and a children's pool are available at this smoke-free aparthotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include free use of bicycles, laundry facilities, and tour/ticket assistance. Each apartment provides a Smart TV with cable channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like an all-in-one washing machine and dryer and a rice cooker, and other amenities include free WiFi and a TV.
Five Star Westlake offers 35 air-conditioned accommodations with all-in-one washer/dryers and safes. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathrobes, bidets, hair dryers, and toothbrushes and toothpaste.

This Hanoi aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with cable channels. Additionally, rooms include complimentary bottled water and rice cookers. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 1:00 AM on request
  • Free covered self parking on site

Family friendly

  • Children's pool
  • Playground

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker
  • Stovetop

Dining

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Dining table

Bedrooms

  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 40-inch smart TV with cable channels

Outdoor areas

  • Outdoor entertainment area

Laundry

  • All-in-one washer/dryer
  • Laundry detergent
  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Front entrance ramp
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Meal delivery service
  • Safe
  • Tour and ticket assistance

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Children's pool
  • Free bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 35 units
  • Cleaning products are eco-friendly
  • Free bicycle rentals

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 9:00 PM

Property is also known as

Five Star Westlake Hanoi
Five Star Westlake Aparthotel
Five Star Westlake Aparthotel Hanoi

Frequently asked questions

Does Five Star Westlake have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:00 AM–9:00 PM.

Is Five Star Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Five Star Westlake ?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Five Star Westlake ?

Check-out is at noon.

Does Five Star Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–1:00 AM on request. A fee of VND 400000 per vehicle applies.

Where is Five Star Westlake located?

Located in Tay Ho, this aparthotel is 0.6 mi (0.9 km) from West Lake and within 3 mi (5 km) of Hoan Kiem Lake and Hanoi Old Town Night Market. Hanoi Botanical Garden and Embassy of Japan are also within 1 mi (2 km).

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Reviews

Five Star Westlake Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 18 out of 22 reviews
Rating 8 - Good. 3 out of 22 reviews
Rating 6 - Okay. 1 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

Reviews

Verified

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great hotel for the value. Super clean with amazing amenities for longer stays
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities
The convenience of having a kitchen and a laundry machine in the apartment was great. Hotel also really good - although not best location
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Richard A

Liked: Cleanliness, room comfort, communication

Best Apartment Hotel in Hanoi, Vietnam

It was amazing, large and very clean room. Staff was also very nice and helpful to our needs. I will definitely return and tell my friends and family to make this place their first choice
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was very friendly and very helpful
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

ERIC

Liked: Cleanliness, room comfort, communication
Nice experience !
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

My

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service and attentive staff
Stayed 8 nights in Jul 2023
Verified

6/10 Okay

YOSHINORI

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Yasufumi

Liked: Cleanliness, amenities, property conditions & facilities, communication
部屋は清潔で明るく、スタッフも丁寧
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Yong han

Liked: Cleanliness, room comfort, communication

이용후기입니다

갑자기 일정이 바뀌어 급하게 얻은 잠자리… 지친 몸을 쉬기에 너무 좋았습니다 저녁에 도착해서 호텔 밖은 할렘가 같았고 매트리스 토퍼가 조금 불편했지만 조식이 이 모든걸 묻어버렸습니다 베트남에 5일 있다보니 음식이 질려갈 쯤이였지만 그렇지 않다해도 아주 맛있고 정갈했으며 집밥 처럼 편했습니다 다음에 하노이에서 숙박을 한다면 바로 이 곳입니다
Stayed 1 night in May 2024
Verified

10/10 Excellent

Han

Liked: Cleanliness, amenities, property conditions & facilities, communication
レビューがまだなかったから心配だったのだけど、Google mapのレビューを見てとてもよかったので、予約した。 結果、大正解。スタッフは親切、施設はクリーンに保たれ、部屋には洗濯機もあってとても便利！ またハノイにくるときには必ず泊まりたい！
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Hitoshi

Liked: Room comfort, communication
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

MITSUTOSHI

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Michel

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

MITSUTOSHI

Liked: Cleanliness, room comfort, communication
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Silvio

Liked: Cleanliness, room comfort, communication
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, communication
Stayed 9 nights in Sep 2024
Verified

8/10 Good

Dae Seob

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Vivy

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

MITSUTOSHI

Stayed 1 night in Jun 2024
Verified

8/10 Good

Tomonori

Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

MITSUTOSHI

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Jun 2023