Royal Suite, Balcony | Minibar, in-room safe, desk, blackout drapes
Check availability

Reviews of O'Gallery Premier Hotel & Spa

4 out of 5
O'Gallery Premier Hotel & Spa
122 Hang Bong Street, Hoan Kiem, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 795 out of 1001 reviews" "
Rating 8 - Good. 157 out of 1001 reviews" "
Rating 6 - Okay. 34 out of 1001 reviews" "
Rating 4 - Poor. 4 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Traveled with family
Liked: Staff & service
Room is not great. Hot water was not available for rooms the we stayed in few rooms
Stayed 1 night in May 2024
Response from Thomas Nguyen/Mr. on 2024/5/21
Dear Family of Mrs. Christine Ta, We thank you very much for taking your time to share your experience after your staying with our hotel.We are so sorry for all the inconvenience that casued to you during your stay. We will double check the working process to make sure there will not be any troubles for the next customers.We look forward to having another chance to welcome you to our hotel again.Have a nice day ahead. Best regards,

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people at the front counter, Thomas was especially helpful!
Response from Thomas Nguyen/Mr. on 2024/5/13
Dear Mr. Tyler, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were greeted at the door, the customer service only increased from there. We were both pleasantly surprised with the hotel, the best place we stayed at by FAR! Would recommend to anyone that would listen, this hotel is great the property is well kept, the service is absolutely amazing, this hotel will do anything to meet and exceed your requests! 5 stars, 10/10, would definitely stay here again!
Stayed 2 nights in May 2024
Response from Thomas Nguyen/Mr. on 2024/5/8
Dear Mr. Joseph and Mrs. Smantha, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in the door the staff swept us off our feet and went to any length to accommodate any need or request we had. Could not recommend this hotel enough. Everyone stay with this hotel you will not be let down. 10/10 and then some!!
Stayed 1 night in May 2024
Response from Thomas Nguyen/Mr. on 2024/5/7
Dear Mr. Joseph, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards

8/10 Good

Hamidreza

Liked: Property conditions & facilities
The room I booked did not match what I received and the rooms without windows are very smelly and humid. It is not recommended.
Stayed 2 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/5/3
Dear Mr. Hamidreza,Thank you so much for taking your time to share your opinion after your stay with our hotel.We are so sorry as we did not mention clearly about the room description before you check in.As the room we offered you has been upgraded too.We promise you to work with our team again to make sure our service, facility will be at best condition for the future guests.We look forward to seeing you next time with a big note for more offer.Best regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Staff was super. Made an effort to greet us by name. It is a small hotel, but well located. The breakfast buffet was very good.
Stayed 3 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/5/3
Dear Mr. Joseph and Mrs. Nancy, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards

10/10 Excellent

Tracy

Stayed 1 night in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/5/20
Dear Mrs. Tracy, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 Excellent

Helen

Traveled with family
The staffs are very friendly and helpful when asking to search for other services outside the hotel
Stayed 2 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/29
Dear Mrs. Helen, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Huey Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, i would recommend this hotel.
Stayed 3 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/28
Dear Mr/Mrs. Huey Ling, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

subhash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to be helpful
Stayed 3 nights in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/4/28
Dear Mr/Mrs. Subhash, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

pat, walnut

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel that is clean and beautifully decorated. Unfortunately, we didn’t have time to use its spa and massage. Will try next time.
Stayed 3 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/26
Dear Mr/Mrs. Pat Yuan,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay in Hanoi for my family of 5. The staff were very attentive and helpful, the rooms were clean and comfortable and breakfast was fantastic. A great spot to access the Old Quarter.
Stayed 2 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/25
Dear Family of Mr. James Hamilton,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

ARACELI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic, very helpful and informative. Their breakfast was the best we’ve had so far In Hanoi and the bed was very comfortable. We love the location and the area.
Stayed 2 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/22
Dear Mr/Mrs. Araceli,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Thanhha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Thomas Nguyen/Mr. on 2024/4/19
Dear Mrs. Thanh Ha,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Kel, Epping

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast and location so close to train street
Stayed 4 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/19
Dear Family of Mr/Mrs. Kel,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Iannzen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and accommodating, providing tourists with guidepoints to check out renowned landmarks around Hanoi. Thank you very much for the hospitality!
Stayed 4 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/15
Dear Mr/Mrs. Iannzen Chia, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was incredibly nice and hospitable. Room was exceptionally clean and safe. Breakfast was classy. One of my best experiences at a hotel, ever!
Stayed 1 night in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/4/11
Dear Mrs. Jessica Vo,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in multiple high end hotels in both the U.S, South America, and Europe and this was the best overall experience. This was mainly due to the amazing staff who catered to us like no one else ever has. In addition, the included breakfast buffet is amazing and features both traditional Vietnamese dishes & those commonly found in the West. When visiting Hanoi; this is the place to stay & the best bang for your buck hotel in the world imo.
Stayed 3 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/11
Dear Mr. George,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O’Gallery staff are excellent they accommodated our every need. The hotel is clean and safe within walking distance of old quarter sites. We had two different rooms some don’t have external windows which meant a little dark we much preferred the window to look out of and have fresh air. Buffet was busy and nice enough but charge extra for coffee.
Stayed 1 night in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/10
Dear Mr/Mrs. Brooke,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. They organized take away breakfast for us when we had an early flight and helped us organize drivers and taxis for our various activities. I can’t recommend them enough.
Stayed 2 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/10
Dear Mr. James,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Valerii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Thomas Nguyen/Mr. on 2024/4/10
Dear Mr/Mrs. Valerii,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Nancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super accommodating and kind. They were attentive to all guests and ensured we were taken care of. The location is central making walking to places easy and getting a grab quick. The staff were able to provide amazing recommendations and breakfast was also included. Room was spacious and exactly as pictured. The mini balcony to the front was a plus. Thank you so much for making my family’s stay memorable. I look to come back to Hanoi and stay at this hotel again!
Response from Thomas Nguyen/Mr. on 2024/4/10
Dear Famil of Mrs. Nancy,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

8/10 Good

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at the O Gallery premium Hotel and spa, had its ups and downs. While there were some aspects of the hotel that I enjoyed, there were also a few areas that left something to be desired. Let's start with the positives. The staff at the Hotel were incredibly friendly and helpful, making me feel welcome throughout my stay. The check-in process was smooth, and the receptionist provided me with all the information I needed about the hotel's amenities and nearby attractions. The room itself was comfortable and spacious, The bed was cozy, and I had no trouble getting a good night's sleep. However, I couldn't help but notice that the bathroom was in need of some attention. While it was clean, there were a few minor issues such as dark colored grout and a strong urine smell coming from the drain that detracted from the overall experience. On the bright side, the hotel's dining options were excellent. The breakfast buffet offered a wide variety of delicious options, and I also enjoyed a few meals at the hotel's restaurant, where the food was consistently tasty and well-prepared. The location of the Hotel was also a plus, with easy access to nearby shops and restaurants. What truly stood out to me was Anna's friendly and approachable nature. She took the time to engage in genuine conversations with me, asking about my day and sharing stories about the local area. Big thanks to Thomas as well, for helping us connect with our tour operator.
Stayed 4 nights in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/4/4
Dear Mrs. Belinda,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Benjamin

Stayed 1 night in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/4/22
Dear Mr. Benjamin,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

8/10 Good

Thuy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s no wifi in this hotel
Stayed 3 nights in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/28
Dear Mrs. Thuy,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and extremely accommodating
Stayed 3 nights in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/25
Dear Mr. James,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

6/10 Okay

Kathern

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My stay was okay. Lots of street noise. Even though my room was not street side and I kept the window closed, it was still very noisy. Also, the staff were not friendly. I’ve been vacationing in Vietnam for almost two weeks, and O’Gallery was the only hotel where I didn’t feel welcome.
Stayed 1 night in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/25
Dear Mrs. Kathern Sherrard,Thank you very much for taking your time to share your feeling after your stay with us.We are once again sorry as we did not bring you a comfortable stay.We wish to have another chance to welcome you back to correct your mistake by arrange a quiet room and take care you better.Please take care and have a nice day.Kind regards,

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and breakfast was beyond outstanding! Would highly recommend !
Stayed 2 nights in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/22
Dear Mrs. Kelly,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Alyson

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent. The staff was amazing, location was great and hotel was very comfortable and clean!
Stayed 2 nights in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/22
Dear Mrs. Alyson,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Alyson

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. Top notch staff and the very best service we have ever experienced. Great amenities and location.
Stayed 1 night in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/18
Dear Mrs. Alyson,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Tonh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/4/4
Dear Mr/Mrs. Tonh,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

FRANCK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think all the staff and hotel were beyond expectations
Stayed 4 nights in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/14
Dear Mr/Mrs. Franck,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely fabulous. Beautiful boutique and spacious rooms. The service is first class and all staff are caring to your individual needs. We would totally stay here again if we were to return to Hanoi!
Stayed 2 nights in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/10
Dear Mr. Carl,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Giao

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services and friendly staff. Thank you!
Stayed 3 nights in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/9
Dear Mrs. Giao,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

8/10 Good

Mitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - within walking distance to many attractions. Breakfast was delicious and offered a diverse array of fruit, cakes, and Vietnamese savory meals. In addition to the buffet breakfast, there was an a la carte option. I had an executive room with an outside facing window, which was very small. The floor and lamps were a bit dusty. Staff and service were great.
Stayed 3 nights in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/3/9
Dear Mr/Mrs. Mitra,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent and the room was elegant and comfortable.
Stayed 5 nights in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/3/4
Dear Mrs. Rebecca,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

blaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas Nguyen/Mr. on 2024/3/25
Dear Mr/Mrs. Blaine, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

BIOLA

Stayed 1 night in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/3/22
Dear Mrs. Biola,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and friendly staff. Very attentive and informative! Very clean and Highly recommend. Recommend getting a room with a view because the ones that don’t can get kind of depressing with no day light.
Stayed 3 nights in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/3/1
Dear Mr. Jack, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 Excellent

Xuan Khai, Santa Monica

Stayed 1 night in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/3/22
Dear Mr. Xuan Khai,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel tucked away in a little Hanoi street, we were made really welcome and the room was lovely, no window in the room but really didn’t make a difference, we heard no noise at all from the street, which was a very busy street with lots of traffic, breakfast was lovely with plenty of options, beds really comfortable and staff were really nice and helpful 😆
Stayed 2 nights in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/3/30
Dear Mrs. Debbie Pallister,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 Excellent

TRUNG, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value is exceptional for all aspects of staying in this boutique hotel: quiet room, great bed, good breakfast and amazing staff. Love to be back someday. Highly recommend to the traveller. Thank you staffing at the hotel.
Stayed 4 nights in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/2/27
Dear Mr. Trung, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our best stay in South East Asia without question. The staff here are like family and greet you by name all the time! They definitely go the extra mile. Thomas looked after our airport transportation and offered us luggage storage and a shower before the night train after we returned from our Ha Long Bay cruise 2 days after checking out! Anna looked after us at breakfast every morning and made things very enjoyable. The hotel itself was very comfortable with a great bed and a very quiet room, totally blocking out the sounds of busy Hanoi. Super happy that we found The O'Gallery!
Stayed 4 nights in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/2/26
Dear Mr. Peter and Mrs. Erin, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 Excellent

Richard Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious, beautifully decorated, and the staff is very attentive and personable while also very professional. The hotel is small enough to have an intimate family feel to it. I highly recommend it.
Stayed 5 nights in Dec 2023
Response from Thomas Nguyen/Mr. on 2024/2/26
Dear Mr. Richard Stephen Perkins, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 Excellent

Geraldine

Stayed 3 nights in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/3/22
Dear Mr/Mrs. Geraldine,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

8/10 Good

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in Hanoi Old quarter, close to shops and restaurants. The staff was very friendly and helpful. They stored our bags while we went on a halong bay cruise which was very convenient.
Stayed 1 night in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/2/26
Dear Mr/Mrs. Geraldine, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 Excellent

thanh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/2/26
Dear Mr, Thanh, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

8/10 Good

Gerrit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, great location! The staff were very helpful and made sure we had everything needed for Ha Long Bay
Stayed 2 nights in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/2/26
Dear Mr. Gerrit, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 Excellent

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 1 night in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/2/18
Dear Mrs. Nguyen, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and the service was excellent. Tracy was super friendly and informative. I would recommend this to anyone.
Stayed 1 night in Feb 2024
Response from Thomas Nguyen/Mr. on 2024/2/18
Dear Sir/Madam, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards