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Reviews of Onsen Hostel K's House Hakone

2 out of 5
Onsen Hostel K's House Hakone
Yumotochaya 12-1, Hakone, Kanagawa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 112 out of 173 reviews" "
Rating 8 - Good. 49 out of 173 reviews" "
Rating 6 - Okay. 10 out of 173 reviews" "
Rating 4 - Poor. 0 out of 173 reviews" "
Rating 2 - Terrible. 2 out of 173 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Chiewhui, fremont

Traveled with partner
Liked: Staff & service, amenities
It’s a uphill walk from the city center n train station but enjoyed the kitchen common dining area
Stayed 2 nights in Apr 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property with super helpful and polite staff. Very clean and quiet with great views. Onsen baths are a bonus!
Stayed 2 nights in Oct 2023
Response from Kate on 2023/10/7
Dear Sophie,Thank you for such a lovely feedback.We hope to see you again.Have a beautiful day.Sincerely,K's House Hakone

10/10 Excellent

RUSSELL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Aug 2023

10/10 Excellent

Pascal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hostel for families. Beautiful surroundings, quiet, clean, well supplied kitchen and nice common areas. The staff were very pleasant and helpful snd we enjoyed using the onsen. It’s a bit off the beaten path so be ready to walk or take transportation to get to restaurants and sightseeing locations.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
We loved our 2 night stay. Our ensuite room was clean, quiet and very comfortable in an excellent location. We really liked the Japanese feel with the mats on the floor and the roll out futon. Both inside and outside onsens were fantastic and a perfect temperature. The freshly made coffee in the mornings were really appreciated. Staff were very friendly, efficient and really helpful. Thank you.
Stayed 2 nights in Jun 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price you cant beat it! Nice and clean, and a onsen to relax in!
Stayed 1 night in Jun 2023

6/10 Okay

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is a hostel, so my expectations should've reflected that.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Surendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist are nice and helpful, if you need any travel and transport information please don't hesitate to ask help from them. The outdoor onsen was nice and relaxing . For those person who decide to walk there from hakone yumoto station ,think again cause that place are not so far but you might need to pass by the slope road to get there.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
It was very clean and nice stay for two nights. Front desk staff were friendly and helpful. One Restaurant with in a minute walking or several nearby station. I would stay again if I visit Hakone.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great retreat
Great stay! It has both indoor and outdoor onsen. A short walk to bus station, very convenient with Hakone pass to go around. Staff were very patient and helped us arrange the trip. Only wish we could stay longer!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Hakone stay
It’s can get a bit of rowdy when you see too many people in the pantry, its convenience though where you can cook or heat up the food you have. Fridge is centralised for all to use. Just that it’s located up on the hill and when it’s raining, be prepared to get drenched when you are walking to Hakone Yumoto station.
Stayed 2 nights in Nov 2019

10/10 Excellent

Artressa, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hostel with an onsen! Super clean, well kept, and friendly staff. The outdoor onsen was the best day to end the night. I would definitely come back to stay here again. The distance from the station to the hostel was a bit steep of a walk but provides good exercise. Super close to the bus stops as well.
Stayed 2 nights in Nov 2019

8/10 Good

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stopover for visiting the Hakone Area, a quick bus ride from Bus stop 4 takes you there within 10 minutes, and there's a shortcut back to Hakone Yuumoto Station for hikers which makes it a convenient place to stay,
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room
Very helpful and friendly staff. Japanese style family room was lovely. Onsen a great amenity.
Stayed 1 night in Oct 2019

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities, room comfort
Hidden Gem
Very comfortable and convenient hostel though I recommend earplugs if staying in the dormitory.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying with you! The room was lovely and private, the onsen was fantastic, and the staff was friendly and helpful!
Stayed 2 nights in Sep 2019

8/10 Good

JESSICA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

awanohara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful
We really wanted to like this place, but got all bitten by bedbugs. This was our first encounter with bedbugs. We saw a tiny bug on our mattress crawling, didn't think much of it due to it's tiny size. Looks like a tiny stink bug, and was very hard to kill the bug. When finally squished, it smelled like stinkbug. Our daughter got bit the worst, and the itch lasted for 2-3 weeks and still have scars after 2 months. Location is a little far from the train station. The rooms were good size, nice view. Nice bath area
Stayed 2 nights in Jul 2019
Response from all member of the staff on 2019/8/31
Thank you for kindly leaving this message. We deeply apologize for this unpleasant matter you and your family experienced. The room has been fully fumigated and treated. and we are now paying more attention to our higher cleanliness.

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great place, easy to find, all the facilities you'd need and more
Stayed 2 nights in May 2019

10/10 Excellent

JK, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a little far away from Hakone-Yumoto Station but there's a bus stop nearby that takes you there. Overall it was very clean and the staff were very friendly and helpful. They even spoke English which was an added bonus.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely way to start our trip to japan. The room and communal areas were spotless and ot was fantastic to have free tea/ coffee and jams.
Stayed 3 nights in Jun 2019

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really liked that place! Nice lounge, nice onsen, nice kitchen and nice dorm/bed. Also, the place was extremely clean, I don't think I have ever been in an hostel that clean. The place is a little bit out of center from Yumoto but there is a bus line just in front of the hostel. Really nice location if you intend to visit the Hakone region. Would definitely recommend.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Onsen was a great experience for the first time
Stayed 1 night in May 2019

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has two hot springs on site. A long way to walk from the train station. If you have luggages, I suggest you take bus or taxi. You need to bring some food to the hostel.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved this hostel! was the best place we slept in our trip (and we also went to far more expensive hotels). Does not matter if it's a top of a hill and you have to walk a bit to get there. It's super nice, super friendly, the Onsen is peaceful and you have pine trees above you, in front of the hostel there is a nice old style restaurant, with local food. It's overall one of my fondest memories of japan.
Stayed 2 nights in Apr 2019

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great base for exploring the Hakone area. Town and Station are a short walk or basket trip away. Recommend on arrival getting us as it is all up hill.
Stayed 2 nights in Apr 2019

10/10 Excellent

Eleri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good base for exploring Hakone. Close to a bus stop with regular service to Ashi-no-ko. Friendly service, immaculate hostel and great kitchen and communal areas. Outdoor onsen was great - an unexpected surprise!
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great area, views , common room, staff very helpful, very clean
Stayed 1 night in Mar 2019

8/10 Good

Ta, Vancouver Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at k’s house Hakone was over all pleasant. Place was cleaning. The onsens were nice. The bed was comfortable. Location wasn’t too bad, 15 min walk from train station (but you do have to claim up hill for a bit) One thing I would like to mention about this place is that the smoking area is right next to the lunge. When people smoke outside even with door closed, you can still smell it. I think it can be a cultural thing. In Japan they are more tolerating to smokers. The other thing is that the dorm room is not very well ventilated. Even they have air conditioning in the room. When there are 6 to 8 people in a small space. It is going to smell a little bit. Management does not allow people to eat in the room. But people do anyway, so it can add funny smell to the environment. However, odor didn’t sustain there for very long. BTW, dorm room is for both male and female. There is no male only dorm but they do have female only dorm available.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Good stay with friendly staff and guests. Walk-able but taking the bus is preferable. Last bus from Hakone-Yumoto Station is around 8pm.
Stayed 2 nights in Feb 2019

8/10 Good

JIANFEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hill
Good but far from station.
Stayed 2 nights in Jan 2019

8/10 Good

Yen-Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff speaks English well
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
This is just a small typical Japanese Onsen Hostel house. It's not very near to the Hakone-Yumoto Station, you can walk about 15 mins to reach the station. But it's will be very challenging to walk up hill towards this hostel from the Hakone-Yumoto Station. Nothing fantastic, onsen will open after 4pm only, you need to pay for towels, no complimentary bottles of water, no house keeping if you are staying for more than 2 nights. Just an experience to stay in an Onsen house. And one more thing, the hotel reception closed at 21.00pm and please inform the house if you are coming in late as there will be no bus service from Hakone-Yumoto station after 20.05pm, you need to take a taxi or walk up hill to the house. The reception staffs are doing their usual job and not exactly helpful towards guests when we ask for direction/transport to places of interest. Well, maybe this is how part-timers works...Maybe we can get another place at the same rate closer and provide better hospitality better than this hostel.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place
Staying at hostels as a solo traveler is the way to go! There was a great area for socializing, which many of us did. The onsen bathing area, especially the outside pool, was outstanding. The bed was comfortable. The front desk people were fluent in several languages, and very helpful in providing information of how to get to certain places. It was very clean. The kitchen and dining areas were nice and well organized. All in all a great experience, especially for being a hostel.
Stayed 1 night in Oct 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and clean hostel
I had a nice stay at K's House in Hakone. I stayed one night and it was perfect. The hostel is clean, has friendly staff, all that you need and walkable distance from the station. You can also take a bus which will leave you 2 mins walk from the hostel (K line). Also, the terrace has a nice view.
Stayed 1 night in Sep 2018

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in the middle of the mountains, great attention, ambient, 100% recommended.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located and nice hostel
This hostel is not too far from the railway station, Hakone Yumoto. Once you get used to the local bus routes and the timetable, it is very convenient to travel. Walking from the station to the hostel is a bit tiring because the latter part of the journey is uphill, but walking to the station is easy and takes about 15 minutes. I took a taxi from the station to the hostel on first arrival, and the journey was 730 yen. Inside the hostel, the staff were friendly. Check-in was quick. The kitchen is clean and utensils are plentiful. It is convenient to make one's dinner or eat your take-away in the dining area. The common room is large and cozy.
Stayed 2 nights in May 2018

8/10 Good

Terence, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant cubicle hotel experience
Clean facilities, comfortable bedding. The onsen hotel is located uphill and it was quite hard to get there if you have a lot of luggage. The is a bus every 30 minutes which will take you nearer to the hotel from the main street though, unfortunately I was not informed of this. For your info, there are no lockers to store your luggage and most of the guests placed them on the not-so wide aisle within the room. The hotel only offers free coffee daily, you can buy and store your food in the fridge. An average convenience store is not near though. Shower facilities are available if you do not want to visit the onsen.
Stayed 2 nights in Mar 2018

10/10 Excellent

May, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New & excellent hostel services, friendly staff
The staff are young and friendly. One such is Kei who shared many great insights making you feel much at home. Facilities are new, well provided with basic shower, shampoo, conditioner and air dryer provided. Have an excellent kitchen for you to cook your meal if you missed home cooked meal. All condiments, cutleries and kitchen utensils are provided. Freshly brewed coffee or tea to help yourself. Shared dormentary, showers and toilets are super clean. Nice lounge space and every dining tables come with it’s own heater. Air is fresh and hostel is well heated. It has Onsen in-house and a nice experience to end your tiring day of sightseeing. Great view from the lounge. You don’t feel like staying in a hostel but a community of new friends you just met - Kei, Ian and the travellers.
Stayed 3 nights in Mar 2018

10/10 Excellent

Tassaneeya , Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed about cleanliness
Clean private bedroom and public bathrooms. Very friendly staff.
Stayed 1 night in Mar 2018

10/10 Excellent

Ashraf Philip, Kuala Lumpur Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distant to the town.
Beautiful and peaceful place to stay along the mountain side. Worth the money paid for the stay.
Stayed 2 nights in Feb 2018

8/10 Good

Rhea, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hostel
Lovely hostel with a beautiful onsen and very friendly staff! Wouldn't recommend walking from Hakone-Yumoto station with heavy luggage because it's fairly steep uphill - it's pretty close which is good though :)
Stayed 1 night in Jan 2018

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Convenient location since it’s a short walk to Hakone-Yumoto station. Additionally, bus ‘K’ is also available from Hakone-Yumoto station to the hotel.
Stayed 2 nights in Jan 2018

8/10 Good

j, sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short weekend getaway
it is easy to get to, an uphill walk from hakone yumoto station, else, take the k bus and walk down hill a bit. check in was a breeze with staff showing us the basic facilities.
Stayed 2 nights in Nov 2017

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and facilities
Stayed 2 nights in Nov 2017