Banyan Tree Gulf of Thailand hotels

"Overall, the experience was only nice because of the proximity to the beach and the sunsets. Other than that, it has been such a disappointment. The cleanliness standards are so low - the food was left outside door, multiple staff walk past the door and no one cleared it. Ants were all over the place. The AC was leaking water, wasn't cooling the room despite maintaining it at a constant 18 degrees. The staff were a cherry on top of this, so hostile, rude and incompetent. Brace yourself with a lot of patience before you decide to enter the place."

"Great staff, and the breakfast is endless. Amazing super large pool, and the seafood BBQ on Tuesdays is a must. Overall good hotel to stay in. "

"If you are planning to go to Grand world vinwonders or the Safari. This a great option. Shuttle service from the airport was eay and convenient and getting to all these e places are super convenient as well due to the free shuttle service "

"La Festa has a wonderful location, where all the happenings in Sunset Town centred around the hotel. Everything is walking distance and there was barely a need to take transport to go to the popular tourist locations. Staff are attentive and the breakfast spread is to die for! As the property is vast, it is good for both families and those that would like a quiet holiday. "

"This place can’t be 5 star resort. I would say 3.5. By the pool - No wi-fi connection, - No one to service hence empty cans and glasses by the beach chairs left in the morning will be there until evening. Room - they do make up your room but longer you stay, it gets more sandy. I guess they don't vacuum, - more than half of the electrical outlets had something stuck inside and could not be used, Restaurants - overall really pricy for Vietnam if you didn’t go for all inclusive package. - 4 restaurants open for dinner, Mexican, Spanish, Burger/street food, and buffet, - Mexican restaurant has really limited selections, 3 starters, 3 main dishes, 4 tacos and 1 dessert, if I remember correctly, - Spanish restaurant has more options but just ok quality, - Burger/ street food restaurant is the place we used the most. Lots of options and good quality. I don’t know if overall quality applies to different resorts in Phu Quoc, but I would not come back again to Phu Quoc. Rather go back to Phuket or Bali on my next beach holiday."

"Very huge and comfortable villa, and my family absolutely enjoyed ourselves there. This resort is also near all the Vin attractions with free shuttle bus, very convenient! "

"Room was clean ,good sea view breakfast was amazing plenty of choices "

"I paid a premium for a beach-view room but was assigned a pool-view one instead. When I raised the issue, staff dismissed it, noting only a partial beach glimpse was visible by leaning over—far short of expectations.Upon check-in, the air conditioning was non-functional. Curtains didn’t work, scale was non functional. Had to call numerous time to get one thing complete.Pool staff displayed consistent rudeness, appearing disengaged and jaded. Customer service overall was underwhelming, with restrictive policies on pool towels and buffet was below average. The complimentary shuttle operated without organization, resulting in chaotic conditions unsuitable for families with young children—we ceased using it immediately. Entertainment continued until 10 p.m. right front of pool, so couldn’t get the kids to bed early.These issues collectively undermined our stay and raise concerns about leadership and operational standards. Grandworld is a big fail with low quality foods and predatory price gouging. Pay for 5 star and get 2 star treatment. It’s one and done for us."

"Everything inJw marrio"