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Reviews of Kande International Hotel

4.5 out of 5
Kande International Hotel
Haide Square, 200 Hongfu Road, Nancheng District, Dongguan, Guangdong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 156 out of 247 reviews" "
Rating 8 - Good. 73 out of 247 reviews" "
Rating 6 - Okay. 14 out of 247 reviews" "
Rating 4 - Poor. 1 out of 247 reviews" "
Rating 2 - Terrible. 3 out of 247 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edmund

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and hospitable
Stayed 2 nights in Apr 2024

10/10 Excellent

ANASTASIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great room and amenities.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the toilet can be improved eg there is not enough space for the glass door to open and close smoothly and safely There should also be a waste basket underneath the sink
Stayed 2 nights in Dec 2019

10/10 Excellent

Wai Kong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights business stay
Definitely a 5 star hotel. Good breakfast spread
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent about this hotel, the location the, the service, the staff the, rooms are clean just everything is perfect except one thing. They did not provide enough SHOWER GEL in my room. But I will still come it’s like my home.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had excellent in-room amenities and the staff was friendly and helpful at all times.
Stayed 1 night in Oct 2019

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You always know that you will be taken care of!!
Pleasantly upgraded, staff super professional and genuinely pleasant! Concierge and his staff always wanting to go out of their way to take care of all details
Stayed 2 nights in Aug 2019

10/10 Excellent

Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean hotel
Stayed 2 nights in Jun 2019

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

HSIAOCHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in this area!
Hotel staffs were very friendly and helpful. Design of the hotel has its own character. View from my room located on 32 floor was amazing. 2 shopping malls, hair salon and Starbucks right next to the hotel.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in May 2019

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kande - Great Place to Stay
Clean. Professional. Fair price.
Stayed 7 nights in Mar 2019

10/10 Excellent

regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel !
Comodo, super lindo, buenos detalles, cama deliciosa, lo mejor de un hotel de lujo a un precio muy economico, volveria siempre ahin?
Stayed 1 night in Mar 2019

10/10 Excellent

CHEONYEOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is majestic, clean and unique. The staff were friendly and they are there for you whenever you needed help, specially Mr. Gopi who was very supportive and dynamic
Stayed 5 nights in Nov 2018

10/10 Excellent

Ramiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

Graham, Basingstoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Day trip in Dongguan
It was amazing. The hotel is 5 stars. It is at the end of a massive shopping and eatery center. The hotel is well maintained. The room is spacious with a large marble toilet. You will see lots of special tea shops serving Tea Latte and tea with fruit juice. Getting around can be tricky. You can download the DiDi app, which is probably the best way to call a taxi. The restaurants in the mall next to the hotel offers reasonable priced food.
Stayed 1 night in Oct 2018

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

8/10 Good

Marinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jun 2018

10/10 Excellent

nicole, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
I stayed 2 nights. Clean and comfortable room with very nice service. The location is very convenient where nearby shopping mall and all kids of restaurants. Will recommend to friends and come back again next time.
Stayed 2 nights in Jun 2018

10/10 Excellent

Karanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

B, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I stay here probably 10 times a year. One of the best hotels I stay I ln regardless of country. Great shopping, great food, great people.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Butler team is great - Jeff was really fantastic! Generally, little English in Dongguan, but the hotel does a good job with it. The hotel is attached to a big mall - I got a wash, blowdry and head massage there for the equivalent of $9.50 (Top Paris )

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL
Excellent hotel, the provide warm milk at night for your good sleeping. My colleague accidentally hurt her finger and the chamber maid came with the ointment. Fruits are served but when I told them I prefer oranges, immediately they send in 2 oranges and leave the 2 apples with us. Very generous and a good standard hotel. Around the hotel are many restaurants that you can find. So no problem on meals. One thing to note, they have a faulty chain lock and require repair and they did after half an hour. There's no latch on the door hence your secruity depends highly on the chain lock. So one thing or another, always check if your chain lock is working in whatever hotel you're checking in.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and hotel are immaculate! Very comfy. We dined in the Chinese restaurant, disappointed in service, food order was misunderstood, never brought a glass of wine requested. Many shop and restaurants located in immediate vicinity. Great value!
Stayed 1 night in Apr 2018

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, great price for 4.5-star hotel
I must commend the excellent service of the housekeeper who found my small rosary bag in the room after I checked out of the hotel. She promptly returned it to the hotel and the hotel staff then emailed hotels.com which in turn emailed me informing me that I've left something in the hotel room including some money. It's true that I've kept $300 US dollars cash in the rosary bag and I was so surprised that the hotel would notify me. I thought I must have dropped it in the streets. I sent a relative who lives there to pick up the rosary bag and the money is all there intact. What a honest housekeeper, and what a honest hotel staff. Few people would not pick up unattended cash and it's amazing that they would return money left behind by a customer. Hotel is first class, amenities are great, room view is great, breakfast buffet is great, everything is super clean, and the honest housekeeper deserves the highest commendation.

10/10 Excellent

mei, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Fantastic hotel in a central location Only downside was I needed to confirm I needed breakfast the night before to receive the discounted rate I stayed for 3 nights the least they could do was offer the discounted breakfast rate for all 3 nights
Stayed 3 nights in Mar 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foreign travelers will feel at home here
This is a world class hotel with all the amenities. Well appointed rooms, friendly staff, and always helpful both in the facility and when helping you get about town. We felt safe and at home here. The breakfast buffet is a must as it resembles a massive brunch offering of international foods, and their traditional Chinese restaurant is world class. The hotel is surroundded by a shopping mall, many cafes, and shops, and is directly across from the convention center. Our only less than 5-star experience was their French restaurant on the 37th floor. It was more of a french food and wine wannabe, and we paid NYC prices for a prtty mediocore meal. Other than that, this is a hotel to try.
Stayed 4 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So disappointed!!
Free local calls provided and late check out (14:00) showing on Hotels.com web. But the hotel charged me and not allowed late check out!

10/10 Excellent

Hoi Sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 5-Star hotel. Accessible to shopping and restaurants ("One Mall" right below)
Stayed 4 nights in Jan 2018

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars!!!
It was fantastic, similar to The Mandarin Oriential :-)
Stayed 3 nights in Dec 2017

10/10 Excellent

SAMIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

10/10 Excellent

Jeff , Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is as good as it gets!
It would be impossible for anyone to be unhappy staying here. The staff was amazing, the rooms are above and beyond, the beds and pillows were very comfortable. The breakfast was also above and beyond. It's a very popular hotel. I had different vendors picking me up every day and they were all familiar with this hotel. I stayed in a suite because all of the other rooms were sold out. They leave a fresh fruit bowel every day. Let me tell you, with me being on a different time schedule, it was perfect when I woke up very early and wanting something to eat until breakfast started.
Stayed 2 nights in Nov 2017

8/10 Good

James, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer international hotel near city center
Nice hotel in good but busy location. Shopping and many nearby restaurants. Hotel 'charges' a very significant deposit to credit card in advance for daily charges. When I objected, manager reduced it to make me happy, so they care about customer satisfaction. Breakfast buffet could be much better if they could keep things hot, butmany stone cold. Eggs cooked in advance and just left on counter to get cold. Good Japanese restaurant, but Chinese restaurant seems to cater to Chinese at the expense of foreigners. I have also stayed at Pullman Forum, and I prefer that as it is quieter, but Kande has much more comfortable beds. But I had a very good 2 week stay at Kande.
Stayed 13 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in a very conenienct location with easy access to shopping, restaurants, and transportation
Stayed 2 nights in Sep 2017
Response from Wendy Zhang on 2017/10/1
Dear Guest， Thank you very much for choosing Kande International Hotel Dongguan and sparing your time out to remark on our service. We will try our best to satisfy your requests. We appreciate that we could always serve you with our great hospitality and professional service. We hope that we could have your support and obtain your full mark again. Great regards from Kande International Hotel.

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay as always
amazing as ever. nika always looks after me...so glad shes still there. she is a crefit to the hotel. room snd service great. now have put forward so all of arcadia will use when in dong guan
Stayed 1 night in Sep 2017
Dear Guest, Thank you for staying with us at Kande and taking time to post your reviews. It’s delightful to know that you are satisfied with our service and facilities. We are always striving to provide our guests with a home away from home feeling. We look forward to welcoming you again on your next visit.

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Do not get your clothes laundered here!
I stayed here on business, i travel to this area of China 3 times a year and have done for 10 years. The hotel and room was comfortable and most of the staff were pleasant. However i decided to get some laundry done and my jeans were returned still with marks on and my dress was ruined, it had been shrunk and was very wrinkled, it is unwearable. They offered to try to redo it but i was so upset that my £100 dress was ruined that i didn't trust them not to make it even worse. They said i didn't have to pay for this item to be cleaned but insisted that i paid for the rest of the laundry, and offered me no compensation for my dress at all. In fact they were not even apologetic about it just insisted i paid up. I would have thought when it calls itself an international hotel they would understand international customs and would realise this was poor service but even the Manager did not even acknowledge that they had made a mistake and try to compensate me, just demanded my money. I was very upset and they could see this but they were very uncompromising. I would not stay in this hotel again due to this experience, but also the spa treatments were hugely over priced and when you travel for business you might like to have a massage but at that price it is not justified.
Stayed 3 nights in Jul 2017

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Fantastic hotel, stayed there many times. The staff are super friendly and go out of their way to make sure my stay was pleasant. Delicious breakfast, everything under the sun. There is a new subway station within walking distance. Gopi the bellman always has a smile.
Stayed 2 nights in Jun 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Always a pleasure to stay at the Kande. Nice to recognize faces when you return. Service is great and the stuffed animal is always a great take away for my daughter. The A/C is good and they do not turn it off at 2AM :-).
Stayed 9 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dongguan area hotel
Subway convenient for business, clean nice rooms, breakfast good, staff friendly and could speak good english

8/10 Good

Michael, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to centre of Dongguan
Excellent rooms, very clean, very good in room facilities, good breakfasts on Floor 37 If you like to have a massage, they are expensive in comparison to other hotels, like twice the price!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a gem in Dongguan!
Loved this property. Very comfortable. Could use a better bar.

8/10 Good

Anthem72, Orange County, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star in the center of Dongguan, China
Hotel facilities and location were terrific. It's fairly new so everything was clean and modern. One of the bellmen, Harash was awesome! He went above and beyond. The rest of the staff was average. Need to work on catering to guests of all nationalities. The night manager on my last night was particularly unhelpful. Food selection at breakfast and dinner buffets needs to be expanded. Breakfast was boring and I had to eat the same thing every day. Dinner was way worse. $43 for 95% Asian menu, some of which was inedible. I would have been better off eating at the Chinese or Japanese restaurants. Overall, it's a good hotel that needs more time to broaden it's services and food to westerners. I will stay here again if my favorite Hotel Pullman is not available.
Deluxe Room
Bathroom
View from room
Another view from room