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Reviews of Groton Inn and Suites

2.5 out of 5
Groton Inn and Suites
99 Gold Star Highway, Groton, CT

Reviews

7.0

Good

Rating 10 - Excellent. 137 out of 636 reviews" "
Rating 8 - Good. 189 out of 636 reviews" "
Rating 6 - Okay. 170 out of 636 reviews" "
Rating 4 - Poor. 78 out of 636 reviews" "
Rating 2 - Terrible. 62 out of 636 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the night for a concert. Room was great, had a fridge. Cant complain!
Stayed 1 night in Mar 2023

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated facilities- not well maintained
Stayed 1 night in Mar 2023

6/10 Okay

DEBRA

Traveled with family
Disliked: Cleanliness, staff & service
The rooms were not cleaned while we were there
Stayed 4 nights in Feb 2023

10/10 Excellent

Brendan

Stayed 1 night in Jan 2023

6/10 Okay

Sonia

Liked: Cleanliness, staff & service

2/10 Terrible

Mark

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Javier

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Marlone

Stayed 1 night in Nov 2022

2/10 Terrible

Christos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2022

10/10 Excellent

Addison

Stayed 1 night in Nov 2022

6/10 Okay

Aniruddha

Liked: Room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

MARIE

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was supposed to be a non-smoking room, but one could barely breathe the smell of the cigarettes. The previous guest didn't flush the toilet, we had to do that ourselves so we could use it. Dust was so obvious one could see it everywhere. I hope this was my last stay there.
Stayed 1 night in Oct 2022

2/10 Terrible

CHRISTOPHER

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Tina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches and dirty room. Very musty smell
Stayed 3 nights in Oct 2022

2/10 Terrible

tracie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt even stay because of the nasty and tornncurtains fromnthebouside veiw The place was gross I canceled with the clerk and still haven't recieved my money back
Stayed 2 nights in Sep 2022

6/10 Okay

Ayala

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Lumpy mattress and scratchy sheets; tiny bathroom without a vent, so small you could not fit a waste basket in it; faucet that keeps falling apart; air-condition unit stuck at the side of the bed, freezing the person sleeping there and keeping the rest of the suite hot; the general ambiance of a church community room; and the best part - the smell of many years of cigarette smoke in a supposedly smoke free hotel. The only benefit - quick access from hwy 95.
Stayed 1 night in Sep 2022

6/10 Okay

Marilyn

Disliked: Cleanliness
Stayed 1 night in Sep 2022

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old, smelled musty, bathroom grout was dirty. Very disappointing.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room. Was priced right and perfect for what we needed it for.
Stayed 1 night in Sep 2022

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People who work there very friendly. Gave coffee, muffins, and water bottles every morning.
Stayed 5 nights in Sep 2022

6/10 Okay

Tracy

Traveled with partner
Liked: Cleanliness, staff & service
Overall was ok. No elevator though and a muffin for breakfast
Stayed 2 nights in Sep 2022

6/10 Okay

Jane

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The bathroom was clean and the sheets were clean. There was a soda can, a cup, and used napkins left in the room which is unacceptable. The hotel, itself, is a little rundown. We probably would not stay there again.
Stayed 1 night in Sep 2022

4/10 Poor

Kayla

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was absolutely disgusting with garbage in the corners of the rooms, hair in the bathroom/shower, sink didn’t drain, stained sheets, dead bugs, and the mini fridge wasn’t plugged in and smelled awful. Told management at the front desk and was given another room that still wasn’t the greatest but was WAY better than the first. Management was very nice and apologized repeatedly for the first room we were given and even gave us a partial refund but because we booked thru Expedia, it’s almost impossible to get the “refund” since we used a third party. Tried to contact Expedia by phone and their messaging service, but that was a complete joke because they couldn’t “find” our itinerary confirmation # or reservation for that matter. Lesson learned to NEVER book a nonrefundable room and to never book thru Expedia because there customer service is nonexistent.
Stayed 1 night in Sep 2022

4/10 Poor

Ashleigh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only nice thing about this hotel was the lady helping check us in. The room was dated, bathroom was tiny and floor was not sturdy, drains were clogged in sink and shower, bug in the bathroom.
Stayed 1 night in Aug 2022

6/10 Okay

Carlos

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is conveniently located to shopping, dining, and not very far from the casino. However, the interior was something else... there was visible dust in the lobby; the first room we entered smelled like urine, crayon markings on the floor and walls, the carpet, sheets, and curtains were stained, the bathroom had mold around its tiles and there was noticeable dust on the carpet and bathroom floor; the second room was slightly better, though it had a stench to it, the couch and desk chair were dirty and stained, the walls were visibly dirty, the sink, tub, side tables, desk, and small fridge needed to be wiped down, the tiles were molded, the floor to the bathroom needs a broom and mop, and the carpet needs a vacuum. During my stay, I wondered if this is what a 3.7 rating is worth, have the standards lowered? We decided to stay after we wiped and cleaned as much as we could, lit some candles, laid towels on the bathtub floor, and avoided being barefoot in the room. Without improvements, I would NOT recommend this place at all! :( I was surprised to see a cleaning crew in the morning... I hope that this review can allow for some much-needed training and the purchase of a good vacuum.
Stayed 1 night in Aug 2022

10/10 Excellent

Cody

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 1 night in Aug 2022

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great stay.
This stay lasted 15 minutes at the most. There were stains of pen and something red on the sheets, it smelt very moldy in our room, and it was not bright or inviting inside the room. Felt very uncomfortable sitting on the furniture, and we did not spend the night there. We were given no partial refund even though we were in the room for maybe 10 minutes altogether. Very disappointed.
Stayed 1 night in Aug 2022

6/10 Okay

Liz

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very basic inn. Fine for us since we only needed a place to sleep. The room was dusty and everything was very dated & tired. Staff were extremely friendly & helpful though.
Stayed 1 night in Aug 2022
Response from Christie on 2022/9/13
Dear Valued Guest,Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Warm Regards,Chris ArmaosGroton Inn & Suites

2/10 Terrible

Sabina

Disliked: Staff & service, amenities, property conditions & facilities
Worst place to stay!!! Don’t do it!
Stayed 1 night in Aug 2022
Response from Christie on 2022/9/13
Dear Sabina,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Chris ArmaosGroton Inn & Suites

8/10 Good

Valmira

Traveled with partner
Only stayed one night. Was clean other than a tiny bit of hair on the corner of the bathroom floor. Personally would wear shoes in the shower/bathroom just like any shower that has been used by many people. Place was old and hallways had an old smell but the rooms smelled normal or at least ours did. Bathroom had an old smell. Good for the price would go again if in need for a one night cheap hotel. Hotel is close to a tun of stores and places to get food which was nice.
Stayed 1 night in Aug 2022
Response from Christie on 2022/9/13
Dear Valmira,Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Warm Regards,Chris ArmaosGroton Inn & Suites

8/10 Good

Federica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient solution for my stay
Stayed 2 nights in Aug 2022

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Stayed 1 night in Aug 2022

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

JEANNETTE, HOPATCONG

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was disgusting. Clearly has not been vacuumed in a very VERY long time. The shower wall had mold in it and the floor was filthy. The lampshades were ripped and there was actual garbage under the nightstands.
Stayed 1 night in Aug 2022

8/10 Good

Michele

Traveled with partner
Liked: Cleanliness, staff & service
It was okay for a night or two stay
Stayed 1 night in Aug 2022

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay !!
Very clean and quiet, friendly staff, location is great , quick check in , would definitely stay here again .
Stayed 1 night in Aug 2022

4/10 Poor

Spencer

Stayed 2 nights in Aug 2022

6/10 Okay

Phyllis

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice enough if you saw them. The breakfast that they advertise was muffins, coffee, tea and bottled water. There was no water by 8am and they never replenished Saturday or Sunday morning. The light on one side our bed was unplugged and the plug was broken. The phone was not connected. As in there was no wire to the phone jack or any wires for that matter. Overall it was not a terrible place but it was more motel like than hotel or inn.
Stayed 2 nights in Aug 2022

8/10 Good

Todd

Liked: Cleanliness, staff & service
The room was fine, except there were no towels. When I went to the desk, she handed me some towels, soap, and shampoo. Problem was solved. Check in and check out was quick and easy.
Stayed 1 night in Aug 2022

4/10 Poor

Sabrina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the price we paid. Broken mirror, hole in the ceiling, hair in the bathroom and on bed sheets. Disgusting and definitely did not look like what was advertised on the listing.
Stayed 1 night in Jul 2022

2/10 Terrible

Matthew B

Disliked: Cleanliness, amenities, property conditions & facilities
It was a place for long term transience,never got any sleep people below our room were banging on the doors all night
Stayed 2 nights in Jul 2022

2/10 Terrible

Christy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled moldy, bathroom was smaller than most closets. There was hair around sink and on shower walls. Do not look at the floor in corners or around bed or you won't be able to sleep. Lampshades had pieces broken out of them, no USB chargers, refrigerator was covered in rust. Ice machine was in the hallway right outside our door. Toilet was broken, so water ran 24/7. Save yourself the money I wasted staying here. It ruined our weekend.
Stayed 2 nights in Jul 2022

4/10 Poor

Jill

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were ok, a/c worked wonderfully. The bathroom was comically small and had some mold issues. The outlet in the sink area was ridiculously high I did not notice it at first, which was fine since I could not reach it anyway. Nothing was plugged in and there were loose cords everywhere. Terrible value for the price.
Stayed 1 night in Jul 2022

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Matias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like service
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frill comfort well located
Consistent with the other reviews - a clean, comfortable, no frills stay. Bedding was extremely comfortable and air conditioning working well. Room had everything necessary for an overnight stay with an excellent location for easy access to area sites.
Stayed 1 night in Jul 2022