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"Staff was very friendly, the amenities were great. The pools were a perfect temperature The hotel had 3 restaurants so there was a good variety of eats available. Also has beach access. Would definitely recommend this hotel to anyone."

"Honestly the best all inclusive I have ever stayed I don’t usually do reviews but I was very impressed and happy with there staff food and amenities I can’t say anything bad other then it’s a huge property like huge so it takes little to get used but that’s it and I won’t even but that as a bad thing it just something I noticed. People are so nice and fun it has something for every age and likes honestly great place. Food is great yes if your foodie and all you do is eat at súper nice restaurant then you will have something to say but for the average person it’s great big selection makes you try stuff that you would never do so 5 out 5 don’t let those bad comments steer you away it’s in all inclusive things could always be a little better but they could be a lot worst so keep your head in that’s a all inclusive and you well enjoy your stay as much as we did. "

"Great bang for the buck, free breakfast everday with your room and free happy hour apos and drinks, ya simply cant beat it"

"Junior, Luis and Melvin provided great service and a fun environment! "

"All of the above. A truly first class hotel with attention to detail."

"Great stay. Beautiful property. "

"Great experience. Very clean. Attentive staff. Only came across 1 rude staff working in the sports bar. Other than that amazing experience. Definitely would return again "

"Attentive staff"

"Our stay at Excellence El Carmen was nothing short of phenomenal. From the moment we arrived, we were greeted with warm smiles, a refreshing welcome drink, and a level of service that set the tone for a truly unforgettable vacation. The resort itself is stunning—modern, elegant, and immaculately maintained. The main pool was beautiful and abundant, and the beachfront is pristine with soft sand and clear water. Our suite exceeded expectations: spacious, stylish, and sparkling clean, with a comfortable bed, a luxurious bathroom, and a private outdoor space that made the experience feel extra special. The daily restocked mini-bar and excellent housekeeping were a great touch. The dining options were truly impressive. From delicious breakfast buffets to incredible à la carte dinners, every meal felt fresh and thoughtfully prepared. The variety is fantastic—steakhouse, French, Italian, seafood, Asian—and we genuinely enjoyed every single restaurant we tried. What truly sets Excellence El Carmen apart is the staff. Every employee we interacted with went above and beyond to make our stay memorable. The service felt personal, attentive, and consistent throughout the entire resort. "