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"My husband and I had the best week at Excellence Punta Cana. The staff, rooms and entertainment were spot on. We have been to many all inclusive’s and this by far was our favorite. We will be back for another week in paradise. "

"Ismael, Juan Mendoza, Reyson, and Annamaria made this resort special. Do not let them go"

"This hotel was fabulous everything it was clean drinks at the swim up pool bar were great. We had access to the beach with lounge chairs and free umbrellas. Food was good and had great access to all places of interest. I would 100% recommend this hotel. "

"Did not like the food"

"Room was perfect! Staff were outstanding!"

"The resort was beautiful, and the staff were incredibly friendly and kind. Our host, Bolivar, was amazing, so welcoming and attentive. It was really nice to have someone check in on us every day and make sure everything was going well. We also really enjoyed the food and the variety of options available. My friend loved the seafood (lobster, crab, and shrimp), and I absolutely loved the steak! The beach was gorgeous and we loved that we can get snacks anywhere and anytime. We would definitely come back Majestic Mirage. Negative but not necessarily towards this resort: Canadians seem to pay almost 30% more for everything, excursions, clothing, tipping, and currency exchange. For example, I exchanged a $100 bill at the casino and received approximately $60 back. I understand exchange rates, but 30-40%is a lot. This must deter a lot of Canadians. I also wish there was a welcome package or more consideration for guests who don’t drink alcohol. Alcohol seemed to be a major focus, which would be great if we drank. We’re just a different type of guest, but we still tipped for every non-alcoholic drink we ordered. Lastly, this is more of a complaint with Expedia. Our flight did not include luggage, and Arajet charged over $500 CAD for two checked bags. In addition, we had no transportation arranged upon arrival and were approached by many people claiming to be taxis, which felt uncomfortable and confusing. I wish this information had been made much clearer ahead of time."

"We did have an issue with Christmas Eve dinner reservations. We did not know they were needed until I saw it posted in Facebook. Made a note on Facebook and received a call from Guest Services. Went there spoke to a representative who then got the assistant manager. Her name was Ines. She listened to my concerns as why we were not told during the check in process that certain restaurants were closed on Christmas Eve and that reservations were needed. I told her it was our anniversary and we wanted to go to the steak house but it was closed. We decided to go to the buffet after speaking to people who we met there. They have been to the resort for 5 years at the same time and stated the buffet was excellent. They were right. Ines was there when we went to dinner. She wished us a Happy Anniversary and took off. When we go back to our room she had it decorated with balloons, a heart of rose petals on the bed and Mylar balloons saying Happy Anniversary. She went above and beyond to make our night special. She also called the next day to make sure everything was ok. We truly appreciated what she did for us Thank you Ines for all you did. This is our 2nd time at Majestic and we will be back next Christmas. Everyone from the staff was so friendly and always remembered us when we came in the restaurants or buffet. They remembered what we drank etc. We had a fantastic time"

"Staff "

"We have stayed in Excellence resorts twice before (Punta Cana and Playa Mujeres). When we checked in to the Excellence El Carmen, we did have a few somewhat minor, but annoying issues: 1) No hand soap in the bathroom (they use bath gel near the sinks, but we didn’t have that either). 2) The table in the living area still had drink rings on it from a previous guest. 3) There was no “Do Not Disturb” sign in our room. Also, the hot/cold knobs in the bathroom were reversed, so turning the “cold” knob turned on the hot water. No major issues, but it felt like a lack of attention to detail that was surprising for an Excellence resort. The resort grounds were amazing and immaculate. Definitely made the stay feel like we were at a true luxury resort Dining was a bit of an issue. We had a group of five and we found we generally had to wait between 30-60mins for a table for most lunches and dinners. We managed it by getting on the waitlist before we were hungry, but seems like an issue that could be managed by opening another restaurant or having more staff/tables in the existing restaurants. Room service was terrible. We called for two items and were told it would take 30mins, but it took around 1hr 15mins to get the food. The Guest Experience staff, specifically Dilson, was great in recognizing the issues and making some special arrangements for us to make our stay as enjoyable as possible. His efforts definitely helped improve our experience and how we felt about our stay. "