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Reviews of Tru by Hilton Grantville, PA

2.5 out of 5
Tru by Hilton Grantville, PA
248 Bow Creek Road, Grantville, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 218 out of 342 reviews" "
Rating 8 - Good. 76 out of 342 reviews" "
Rating 6 - Okay. 28 out of 342 reviews" "
Rating 4 - Poor. 12 out of 342 reviews" "
Rating 2 - Terrible. 8 out of 342 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cassidy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very easy stay. There was slight confusion at check in (no fault of the hotel!) and was quickly resolved even though the lobby was quite busy. Would stay here again. Great location. And the room was very clean, like above average.
Stayed 1 night in May 2024

10/10 Excellent

Joetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place!!!
Stayed 1 night in May 2024
Response from sid on 2024/5/17
thank you

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from sid on 2024/5/2
thank you so much jesus

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There nothing bad to say I always had get service and I enjoy coming back to the place.
Stayed 1 night in Apr 2024
Response from sid on 2024/5/2
thank you so much josh

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sid on 2024/5/1
thank you so much

2/10 Terrible

Robert, Ottawa

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Fine for check in then discovered bed bugs in our room. We left immediately. Staff apologized and offered a full refund and another room (which we declined).
Stayed 1 night in Apr 2024
Response from Maryann Downey on 2024/4/29
Thank you for your recent stay.  We’re sorry to hear that we didn’t meet your expectations.

10/10 Excellent

pratima

Very nice and very well maintained.
Stayed 2 nights in Apr 2024
Response from sid on 2024/5/1
thank you so much.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Maryann Downey on 2024/4/19
We are committed to providing our loyal guests with a memorable experience, and your feedback is valuable in helping us achieve that goal. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was awesome and easy going highly recommend
Stayed 1 night in Apr 2024
Response from Maryann Downey on 2024/4/19
We are committed to providing our loyal guests with a memorable experience, and your feedback is valuable in helping us achieve that goal. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and fresh. Felt like I was staying in an ikea
Stayed 2 nights in Apr 2024
Response from Maryann Downey on 2024/4/19
We are committed to providing our loyal guests with a memorable experience, and your feedback is valuable in helping us achieve that goal. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Close to Hershey without the crowds.
Stayed 1 night in Apr 2024
Response from Maryann Downey on 2024/4/19
We are committed to providing our loyal guests with a memorable experience, and your feedback is valuable in helping us achieve that goal. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Stephen R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 1 night in Apr 2024
Response from Maryann Downey on 2024/4/19
We are committed to providing our loyal guests with a memorable experience, and your feedback is valuable in helping us achieve that goal. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Cami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Apr 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience. We are so pleased to hear you found Us to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family doesn't travel or stay at hotels very frequently, and my kids were extremely happy with our stay at this hotel - they said they had never felt so fancy! :-) We utilized the indoor pool, the gym, and the complimentary breakfast. Can't recall the last time that we had a complimentary breakfast where we actually were happy to fill up on what was provided! Staff was so kind and helpful. Would definitely recommend to others, and would gladly return here for future trips. The area around the hotel doesn't have a lot of close amenities, but a 15-20 minute drive to a big grocery/pharmacy did the trick when we needed to pick up something that we had forgotten, and grab some quick dinner at the same time.
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

8/10 Good

Corey

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Shaghayegh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was fresh, clean and reasonably priced. The all day coffee/tea was a bonus and the breakfast was good. We will continue to book these hotels during our frequent travels to Florida.
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

6/10 Okay

John

Disliked: Property conditions & facilities
For a new property using the Hilton banner it is underwhelming. Construction of the property seems prefrabricated with cheap materials. No closet or chair in the room. Over priced for what you are getting.
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/19
We are committed to providing our loyal guests with a memorable experience, and your feedback is valuable in helping us achieve that goal. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

ANNA M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shopping and the casino.
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Logan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean,modern and nice. Staff let us check in a little early and the stay was great
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room were clean. You can tell it’s a cheaply made building how you can hear the footsteps down the hall and being in construction you know where to look for cut corners. But it’s well hidden and priced right. We didn’t use any facilities or have breakfast but it smelled great. I would stay again. Price is right and it’s in the right spot.
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Amanda

Room was tiny, no closet
Stayed 3 nights in Mar 2024

10/10 Excellent

Alice

Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Mikhail

Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Shaina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/19
We are committed to providing our loyal guests with a memorable experience, and your feedback is valuable in helping us achieve that goal. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

John

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Clean
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The modern look and cleanliness was great and refreshing.
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No better place to stay above all.
Stayed 1 night in Mar 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

8/10 Good

Joanne O

Traveled with partner
Hilton Honors internet connection in room would not work. Wifi was poor. Convenient to I81, and places to eat. Appears to be recently renovated. Rooms clean and comfortable. Staff friendly and pleasant.
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/19
We are committed to providing our loyal guests with a memorable experience, and your feedback is valuable in helping us achieve that goal. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel lobby was a nice area to hangout. Free breakfast was great.
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Yolonda

Stayed 2 nights in Feb 2024
Response from Maryann Downey on 2024/4/19
We are committed to providing our loyal guests with a memorable experience, and your feedback is valuable in helping us achieve that goal. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Friendlynstaff
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Deborah, Canastota

Traveled with family
Liked: Amenities, property conditions & facilities
Clean, comfortable
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Margaret

Traveled with partner
Disliked: Staff & service
Checking in the lady was not helpful. Even though we were in our room she had marked we were a no show and on check out they wanted us to pay agaon
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New! Clean and comfortable. Yummy cookies at check in 😋
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Tina

Traveled with family
The hot water took a long time to get hot. But very nice beds and temperature control for room.
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

8/10 Good

Rees

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Raquel

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Maryann Downey on 2024/4/14
Thank you for taking a moment to share your experience at the Tru. We are so pleased to. hear you found the hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great journey layover
This was a great overnight stop along our travel route. The hotel was clean, fresh and convenient to some local dinner options. The morning breakfast was modest, but perfect for a quick fuel up before hitting the road. We would stay here again without question.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph, Chittenango

Traveled with group
Liked: Amenities
Check in staff very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Dane

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good.
Stayed 1 night in Feb 2024

2/10 Terrible

John

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I need wifi for my work and they told me it wasn’t working. They tried to charge $75 for our dog when it’s supposed to be $50. No concern or apology. Other than the poor service it was a nice new hotel.
Stayed 1 night in Feb 2024