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"Room was clean and up to standards but the steps from the bathroom hurt my husband’s heels and mine too when we were going to the bathroom at night. People are nice though especially at receptionist"

"Hotel was comfortable and clean, nice and close to the lake. Go to have a shuttle bus to the train station. Breakfast was not that good, would be nice to have some healthier options. Was convenient to use the washing machine while we were there. There is a good onsen at the Royal Hotel just down the road where you can go if you have tattoos. "

"Amazing amenities and staff which make the entire experience so worth it! I would definitely recommend for anyone who enjoys peace and relaxation with memories that will never be forgotten. "

"I am grateful to the service rendered by Nitta Teruo san and his team at the hotel. I had lost a hairline at the onsen area and thought I would never get it back. The hair clip, though small, was used by me since my pregnancy and had sentimental value. Teruo san went above and beyond to send the hair clip back to my next hotel in Tokyo. I really appreciate the team for going the extra mile to make our stay at the hotel a pleasant one. The hotel was huge and and the onsen was simply lovely. We will be back for sure!"

"Wonderful experience "

"Clean and spacious room ! Helpful staff at reception! We are all happy 😊 "

"Beautiful big rooms ! "

"Strongly recommend this hotel. "

"Loved everything about this place! Five stars all round!"