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Perfect location. Great towels and friendly staff!

Great place to stay. Room was clean, food was good, location was great.

Close by to Guggenheim. Easy access to public transport. Clean. Quiet. Good WIFI. skip hotel breakfast and go to Cokooncafé for the best breakfast you will find in the area.

This hotel is a great location for the Guggenheim and for dining. It’s a bit longer walk to the old town section of town. If you have a car you will find the garage exceptionally clean and relatively easy to get in and out of. It’s also easy to get in and out of the city from the hotel. The staff are very professional, courteous, and most of the kitchen staff speak some English. The food was very good and my family especially appreciated the orange juice machine for breakfast. The hotel would...

Great location!

Best property for an overnight stay . Had free on site parking , clean , super helpful staff . Breakfasted was excellent , 20 Minutes drive to airport . It is value for money

Nice place to stay the people working there were very friendly and helpful

We originally only planned to stay one night, but after arriving to the Palacio and seeing our room (vary spacious), we opted to book another night. It was a little drive into Bilbao, but totally worth it for the peaceful location with beautiful views.

We stayed for 1 night. The room was clean and the air conditioner worked well. It's a little noisy until after 10:30pm because of the restaurant downstairs. It's located near the river so it was nice to walk along the promenade. There is parking nearby for a fee. Breakfast was ok, nothing special.

Hotel was excellent highly recommend it. Suggest to call the hotel to have a better understanding of where the room is located if it is your first time as some rooms are not part of the palace. Staff was excellent and it being our first time in Getxo/Bilbao, they were very helpful and informative with great recommendations for sightseeing, shopping & dining. To be honest, they were all great but Mercedes, Ysabel, Christian, Alvarro, Arkais, Asiyer,

Beautiful modern property located in close proximity to the Guggenheim Museum. Rooms are well equipped, modern and clean with large showers. Very friendly staff at check-in, luggage service, housekeeping, bar and check-out. Only stayed 1 night but will def book again if I was to return to Bilbao.

Excellent property in a great location where the staff was extremely friendly and helpful. We would highly recommend this hotel. Good sized rooms and great amenities. Breakfast room was very tasty food.

This was a great hotel. I had booked it on a sale so the staff had to check it out as it was much lower than advertised. Good thing I had my paperwork with me. The room was great and quiet. It was in a good location near a bus stop. The breakfast included was amazing.

Peaceful, beautiful spot, nice clean room. Very helpful and friendly owner.

great hotel, clean, good location, but the heat was on when it was warm outside and I couldn't turn it off. I tried adjusting the thermostat and even turning on the air conditioning, but it just pumped out more hot air.