Outdoor pool, open 8:00 AM to 7:00 PM, sun loungers
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Reviews of Tiki Hotel Surfers Paradise

3.5 out of 5
Tiki Hotel Surfers Paradise
Corner Ferny Ave & Wahroonga Place, Surfers Paradise, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 290 out of 869 reviews" "
Rating 8 - Good. 306 out of 869 reviews" "
Rating 6 - Okay. 135 out of 869 reviews" "
Rating 4 - Poor. 73 out of 869 reviews" "
Rating 2 - Terrible. 65 out of 869 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Jenna

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We had a fabulous time at the Tiki, pretty much untill night time. The room itself was fab. Heaps of space, great views, everything we needed. Kids loved the big spa bath, and it is walking distance to everywhere central. All was going great But then when night time came it all went south. The pull out sofa was terribly uncomfortable and I can honestly say I’m not a fussy sleeper. The traffic noise was so loud in the main room, we had to move the mattress into the living room, and then the TV would not turn off. We tried everything, couldn’t access the switch to even unplug it. So trying to get 2 toddlers to sleep with a tv lighting up the room (we even tried putting tshirts over the screen) was a nightmare. Then when the baby woke up for a bottle in the night, the hot water was turned off, so on went the kettle which woke everyone up. Safe to say we got zero sleep. Probably wouldn’t have been as bad if we didn’t have the kids, more suited if your going for a big night out type stay.
Stayed 1 night in Apr 2024

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, amenities
Convenient smaller hotel, very close to most main areas of surfers paradise, friendly staff, Hotel definitely outdated but you get what you pay for, quite noisy overnight between people coming back to hotel and Main Street, spa bath a big plus with the kids, pool and slide great,
Stayed 4 nights in Apr 2024

4/10 Poor

Nitika

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was charged extra on parking as they said i booked through expedia. I booked for 4 people but there was only 1 bed, again i have to pay $250 extra for extra bed
Stayed 4 nights in Apr 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, property conditions & facilities
Close to everything.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jacob

Liked: Cleanliness, property conditions & facilities
It was all that me and my family needed. We enjoyed our stay. Thanks
Stayed 5 nights in Apr 2024
Response from Lianny on 2024/4/26
Hi, thank you for taking the time to write the review. We look forward to hosting you again for your next holiday.

8/10 Good

Yoly

Traveled with family
Liked: Cleanliness
furnitures needs updating but overall good
Stayed 2 nights in Mar 2024

10/10 Excellent

Cale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This propertys location is perfectly located and was pleasantly surprised at how good these properties were for the price. Would stay here again if in Gold Coast
Stayed 4 nights in Apr 2024

10/10 Excellent

Chantel

Traveled with family
Liked: Cleanliness, amenities
Fantastic stay.
Stayed 8 nights in Apr 2024
Response from Lianny on 2024/4/18
Hi, thank you for taking the time to write the review. We are happy to hear you had a good stay at Tiki hotel. We look forward to hosting you again in the near future.

6/10 Okay

Tracey

Stayed 3 nights in Apr 2024

4/10 Poor

peter, Melbourne

Disliked: Cleanliness, property conditions & facilities
The location was very good near to everything, but need upgrade for the property and all furniture Old. No service every day. Thank you
Stayed 4 nights in Apr 2024

8/10 Good

Ryan, Caboolture

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just stayed 3 nights with my wife and 2 girls, for the price we paid it was really good. Our view from the room (704) over the river was amazing, we had glimpsed over some negative reviews prior to getting here but they can only be from people who are expecting 5 star for 3 star prices. Some aspects of the apartments are a little outdated, would have been the bees knees back in the 80s but the bedrooms and the kitchen are clean and newer. The pool is great for the kids, they loved the slide, it does need updating a bit, there is a row of tiles about a foot into the pool and some tiles are broken or missing, the broken ones could be sharp, get that sorted and the pool is fine. The location is brilliant, we walked straight up the main strip and to Surfers beach in 10 mins. We would definitely stay again when we head back to Surfers if the prices were around the same again.
Stayed 3 nights in Apr 2024

2/10 Terrible

Deeanne

Stayed 1 night in Apr 2024

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views and a great simple pool space for the children. Incredible location with super easy access to Surfers!
Stayed 3 nights in Mar 2024
Response from Lianny on 2024/4/5
Hi, thank you for the review and the feedback as well. We are happy to know you had a great stay at Tiki hotel. We look forward to hosting you again.

8/10 Good

Neda

Traveled with family and small children
Liked: Cleanliness, amenities
Hot water was not adjusted and it was very hot it almost burned my hand when I wanted to wash a plate. I think it has safety concern
Stayed 3 nights in Mar 2024
Response from Lianny on 2024/4/29
Hi, thank you for taking the time to write the review. I would like to tell you this is the first complaint in a long time about the hot water is very hot, the professionals are looking to check and fix the hot water system. I would like to create a report to what happened to your hand by the hot water, is this possible? Thank you.

2/10 Terrible

Rakeshkumar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lianny on 2024/4/29
Hi, thank you for taking the time to write the review. Was there some issues you needed to address for during your stay? We asked you at check-in if there is any issues during your stay to please let us know immediately and we can fix those issues for you as soon as possible.

2/10 Terrible

Jayke

Stayed 2 nights in Mar 2024

6/10 Okay

Kenny

Stayed 2 nights in Mar 2024
Response from Lianny on 2024/4/12
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tiki Hotel Reception on 2024/3/17
Hi Robert, thank you for your excellent review!

8/10 Good

Sunita

Traveled with partner
Liked: Cleanliness
The hotel is in a great location ...in the middle of Surfers Paradise and an easy walk to lots of attractions, dining, night markets and of course the beach! The only down side was that the apartment was in need of an update, the kitchen smelt damp. I was really looking forward to a glass of wine while relaxing in the spa bath .... unfortunately no hot water! It was late so we reported it in the morning and they got it seen to straight away.
Stayed 2 nights in Feb 2024
Response from Tiki Hotel Reception on 2024/2/28
Hi Sunita, thank you for your feedback. As explained upon check-in we are on call 24/7. We could have assisted you earlier with the hot water issue. It seems that you didn't report the smell in the kitchen to our staff during your stay. Our housekeeping team would have probably been able to fix it for you.We're happy to know that you enjoyed the rest of your stay!

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tiki Hotel Reception on 2024/2/28
Hi Paul, thank you for your great review!

10/10 Excellent

Imran

Liked: Cleanliness, property conditions & facilities
good property with very good location
Stayed 5 nights in Feb 2024
Response from Tiki Hotel Reception on 2024/2/23
Hi Imran, thank you for your excellent review!

10/10 Excellent

Khen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay at Tiki, easy access to everything, restaurants, clubs, pool, also, its a good thing that its not to close that its loud. one straight way to surfers paradise main WOW!
Stayed 4 nights in Feb 2024
Response from Tiki Hotel Reception on 2024/2/8
Hi Khen, thank you very much for your review! We are glad to hear that you had a wonderful stay with us!

6/10 Okay

Gemma

Stayed 1 night in Feb 2024
Response from Tiki Hotel on 2024/2/5
Hi Gemma, thank you for leaving a review!

10/10 Excellent

Godfrey

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Lianny on 2024/2/3
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

10/10 Excellent

Babu ram

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Lianny on 2024/2/3
Hi, thank you for taking the time to write the review and we are happy to know you had a good stay and we look forward to having you again as our guest.

8/10 Good

Shane

Traveled with family
Liked: Cleanliness
Great room, some maintenance needed: no plug for spa; spa pump way to noisy to be useable (like having a bath with a lawnmower in the bathroom; guard rail on pool slide not attached at top of slide. Otherwise awesome room and view.
Stayed 1 night in Jan 2024
Response from Tiki Hotel on 2024/2/5
Hi Shane, thank you for leaving a review! The spa has its own built-in plug, just needs to be turned to open and close. We'll look into replacing that specific pump as it appears to be louder than the others on site. Thank you!

2/10 Terrible

Brooke

Disliked: Cleanliness, amenities, property conditions & facilities
My room was crawling with cockroaches. I have about 14 on video in the one evening. Found them in the bed sheets, dropping from the ceiling to the pillow. Never felt more disgusted in my Life and I’ve travelled the world, I got zero sleep. It’s a clear issue and many reviews of it. Was offered to stay in another room but I had no interest in staying at this hotel. Friends also found roaches in their rooms. I was given a refund. Bed only has a sheet and the blankets were dirty and had old food smooshed in it. Bath/shower would not recommend for oldies. Hotel smells stale. Needs a serious update and shut down to deal with the infestation, fly spray will not cut it!
Stayed 6 nights in Jan 2024
Response from Tiki Hotel on 2024/2/5
Hi Brooke, we're sorry to hear that you encountered issues during your stay. We have since changed both our pest control company and the frequency of treatments, after the two extreme weather events this summer saw a couple of pest invasions occur.

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The building is showing it’s age and hasn’t been renovated for a long time, but for the price we found it clean, and in a great location and generally really good for what you pay in the Gold Coast cbd
Stayed 2 nights in Jan 2024
Response from Tiki Hotel on 2024/2/5
Hi Adam, thank you for leaving a review. We're glad you enjoyed your stay.

4/10 Poor

Abdulkarim

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The carpet very dirty
Stayed 5 nights in Jan 2024
Response from Tiki Hotel on 2024/2/5
Hi Abdulkarim, thank you for leaving a review. We're sorry you encountered an issue during your stay - as mentioned at check-in, please let us know immediately if you have any problems as we can immediately investigate and remedy these.

8/10 Good

Cheryle

Stayed 7 nights in Jan 2024
Response from Tiki Hotel on 2024/2/5
Hi Cheryle, thank you for leaving a review!

8/10 Good

sandra, Ferntree gully

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Tiki Hotel on 2024/2/5
Hi Sandra, thank you for leaving a review!

8/10 Good

Asmaa

Stayed 4 nights in Jan 2024
Response from Lianny on 2024/2/3
Hi, thank you for taking the time to write the review. We are happy to know you had a great stay at the hotel and we look forward to hosting you again in the near future.

2/10 Terrible

Rose

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only giving it 1 star because 0 stars isn't an option. If you're into being exposed to public health hazards from black mould; horrendous, rude customer service (including being many hundreds of dollars out of pocket having to leave and find alternative accommodation due to mould); being promised a bed (and washing machine) in the photos at the time of booking and then discovering there's not actually a bed (or washing machine) in the room; broken, dirty, used crockery and cutlery, bad smells and broken fixtures, this place is for you
Stayed 5 nights in Jan 2024
Response from Tiki Hotel on 2024/2/5
Hi Rose, as previously discussed with you, there were no issues noticed by our cleaners or yourself at the time of check-in. Due to the high humidity following the two extreme weather events on 25/12 and 1/1, this particular apartment did develop an issue which was professionally treated on the same day you raised the issue with us, after your early departure. We are confused by your comment about there not being a bed in the apartment, as the Queen bedroom is difficult to miss. Washing machines and Dryers are available in the two x 24-hour shared laundry rooms, as advertised.

6/10 Okay

Sunny

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Lianny on 2024/1/12
Hi, thank you for taking the time to write the review. We look forward to hosting you again.

6/10 Okay

Nathan

Liked: Cleanliness
The property was clean and spacious enough for our needs also in a good location but it needs a fair bit of updating, noisy from the road
Stayed 1 night in Jan 2024
Response from Lianny on 2024/1/12
Hi, thank you for taking the time to write the review and your feedback. We are sorry you had to hear the noise from the road but it is out of our control.

6/10 Okay

Sharan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lianny on 2024/1/12
Hi, thank you for taking the time to write the review. We look forward to hosting you again soon.

6/10 Okay

Nicci

Liked: Cleanliness
Disliked: Property conditions & facilities
Property is run down staff not friendy pool closes at 7 pm
Stayed 1 night in Dec 2023
Response from Lianny on 2024/1/7
Hi, thank you for taking the time to write the review. We are sorry you had to be a guest to a non friendly staff, could you please tell me what happened? We are following the guidelines from the government and the owner to close the pool at 7pm.

10/10 Excellent

Megan

Stayed 1 night in Dec 2023
Response from Lianny on 2024/1/7
Hi Megan, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

4/10 Poor

Mohammad

Disliked: Cleanliness, property conditions & facilities
Leaking windows, tv not working, old, run down property.
Stayed 8 nights in Dec 2023
Response from Lianny on 2024/1/7
Hi, thank you for giving us feedback, did any of the staff repair the windows while it was raining and repair the tv for you during your stay? We are sorry you had to encounter to those issues during your stay at the hotel.

8/10 Good

Meng Guac

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to public transport, dinning, grocery and beach. Good location.
Stayed 4 nights in Dec 2023
Response from Lianny on 2023/12/29
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness
Close to Surfers Paradise Centre & beach, nice pool, nice river view, secure parking, good aircon, 2 TVs
Stayed 1 night in Dec 2023
Response from Lianny on 2023/12/29
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

8/10 Good

Wilman

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lianny on 2023/12/29
Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Although it is an older building, it is in great condition and the location is fantastic. The staff were helpful and accommodating. The pool area could do with a bit of a spruce up but is still good. I think that 8pm would be a better closing time for the pool, especially in the summer months. Will definitly stay here again.
Stayed 5 nights in Dec 2023
Response from Lianny on 2023/12/23
Hi, thank you for taking the time to write the review. I will pass on your feedback to the management. Have you checked the rooftop area? The view is amazing.

6/10 Okay

David

Traveled with family
Disliked: Cleanliness
If you are after a good nights sleep don’t bother. The traffic noise is understandable and bearable but the yelling and screaming of young patrons in the early hours of the morning is ridiculous. Blankets were musty and upon remaking a bed, there was dried blood on the mattress protector. When attempting to arrange for return of room bond we were accused of not being who we stated after providing proof, and staff were abrupt and accusing us of calling them liars. I will not be staying here again, maybe you will have better luck.
Stayed 2 nights in Dec 2023
Response from Lianny on 2024/1/12
Hi, thank you for taking the time to write the review. We are sorry you had to encounter to yelling and screaming of young patrons in the early hours of the morning, did any of the staff assist you with the issue? I am sorry i think it must of been a misunderstanding about the accusation. Good luck on finding your next accommodation.

10/10 Excellent

Monalisa

Stayed 1 night in Dec 2023
Response from Lianny on 2023/12/23
Hi, thank you for taking the time to write the review. We look forward hosting you again in the near future.

8/10 Good

Cynthia

Traveled with family
great location and nice staff
Stayed 2 nights in Dec 2023
Response from Lianny on 2023/12/23
Hi, thank you for taking the time to write the review, we are pleased to hear you had a good stay at the hotel.

8/10 Good

Helen

Stayed 1 night in Dec 2023
Response from Lianny on 2024/1/7
Hi, thank you for taking the time to write the review, we look forward to hosting you again in the near future.

6/10 Okay

Kitty

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lianny on 2023/12/23
Hi, thank you for taking the time to write the review. We look forward to hosting you again soon!

2/10 Terrible

Angel

Stayed 1 night in Dec 2023
Response from Lianny on 2024/1/12
Hi, thank you for taking the time to write the review. Do you have any feedbacks please?

6/10 Okay

Paul

Room was spacious, but dated, a few cockroaches and noisy
Stayed 1 night in Nov 2023
Response from Tiki Hotel Reception on 2023/11/21
Hi Paul,thank you for your review. Our building is being fumigated this week. Noise can be a side effect of our great location, especially on weekends. Unfortunately this is out of our control.