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Reviews of White Mansion Penang

3 out of 5
White Mansion Penang
165, Lebuh Noordin, George Town, Penang

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 65 reviews" "
Rating 8 - Good. 30 out of 65 reviews" "
Rating 6 - Okay. 10 out of 65 reviews" "
Rating 4 - Poor. 2 out of 65 reviews" "
Rating 2 - Terrible. 2 out of 65 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Suppawan, Nakhon Chaisi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to get away from busy life. Staff is good but we did not get any engagement in the hotel so that’s why.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marie Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our room with an heritage feel.
Stayed 3 nights in Feb 2024

6/10 Okay

ricky

Traveled with partner
Disliked: Amenities
No proper parking provided
Stayed 2 nights in Jan 2024

6/10 Okay

Suzanne

Stayed 3 nights in Jan 2024

8/10 Good

Bridgette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While it stated that it was close to Komtar, it was, but there’s nothing much worth seeing or doing there unless you have little kids. Otherwise, this hotel is far from restaurants unless you want to eat all the time at the street vendors. There are also no bars unless you go to one of the nice high rise hotels. So the location is not really that great.
Stayed 5 nights in Jan 2024

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien situé
Le personnel est aidant et accomodant. Chambre petite et fonctionnelle près du secteur touristique et de la station de bus. Seul bémol, un nouveau regroupement de street food faisait ces debuts à l'arrière du bâtiment. C'était a ce moment peu achalandé. La fenêtre de notre chambre donnait sur le coté donc peu dérangeant. La musique jouait jusqu'à max minuit.
Stayed 6 nights in Jan 2024

8/10 Good

Devi

Stayed 2 nights in Dec 2023

8/10 Good

Suet fong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good: good location, boutique style hotel, value for money. bad: background noise that cannot be ignored
Stayed 12 nights in Nov 2023

6/10 Okay

Matthew

Disliked: Room comfort
Didn’t stay
Although we booked this hotel, we didn’t’t end up staying. We found the room much too small, plus there was no wardrobe, just a rail above the desk (and kettle). We didn’t know you had to leave your shoes in the lobby before booking. The roadworks outside (although temporary) were the last straw so we stayed elsewhere. The receptionist was great about it, explaining that it’s more a backpacker’s place, which we are not. The receptionist was great and suggested we claimed a refund, so fair enough to the staff on-site.
Stayed 3 nights in Oct 2023

4/10 Poor

Ann

Stayed 1 night in Sep 2023

8/10 Good

Jesse

Stayed 4 nights in Jul 2023

6/10 Okay

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located and at walking distance of main attractions. Also, very close to the bus station. But there is a bar next to it with live (and loud) music until late at night every night. Rooms with balcony face straight to the bar. Not recommendable for people that want to sleep early.
Stayed 4 nights in Apr 2023

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2023
Response from Manager on 2023/3/23
Dear Marcus,Thank you for talking a moment to share your experience at White Mansion Boutique.We are so pleased to hear you found the hotel to your liking.We look forward to welcoming you back again soon.

10/10 Excellent

Aimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
Loved staying here! The hotel has a beautiful aesthetic and they stick to it - from the outside to everything inside - it’s gorgeous even though it’s a bit on the small side. Perfect for solo/duo travelers. Even better if you’re the kind that enjoys music because right next door is the “hideaway” area (which our room’s balcony actually opened out to) which is like an open air area with food and drink vendors, with music every night. There are also loads of shops, great restaurants, cafes and even the mall is quite nearby. Overall, i have absolutely no complaints and having to store your slippers before going up to your room is a small price to pay for how clean the place is because of it
The room we booked
The balcony of our room opens out to the hideaway area
You have to take your shoes off and store them in a locker behind this door before you go up to your room (which are all upstairs either on the first or second floor)
Shared sofa space
Stayed 3 nights in Feb 2023
Response from Manager on 2023/3/15
Thank you for providing feedback on your recent experience at White Mansion Boutique. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

2/10 Terrible

lian choo

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not my standard . Sorry and will not stays in any boutique as too small and toilet facilities are poor.
Stayed 1 night in Sep 2022

4/10 Poor

Tan

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The awkward moment was when we ask to change our shoe n carry our shoe back into our room, each time when u going out or coming back to our room. Not counter service after 8pm, when we suddenly feel to request for extra pillow time we wanna sleep. Sink so small. N we get parking coupons
Stayed 1 night in Nov 2020

10/10 Excellent

edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White mansion review
White mansion is an excellent place to stay for a trip to Penang. The rooms are finished to a very high standard and the front desk team are very helpful. It is in a good location and we would stay here again in the future.
Stayed 2 nights in Oct 2020

10/10 Excellent

Thiam Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prepare Cash note.
This was amazing sty in this hotel. The only embarrassed it need RM100 cash for the security deposit. Unfortunately I only managed to get RM 50 include all the small note & coins
Stayed 1 night in Aug 2020

10/10 Excellent

chandran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
It was amazing stay. Those wants out of city life and try simple and heritage, this is it. The concept was good. Friendly reception.
Stayed 3 nights in Mar 2020

8/10 Good

Ka Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice historical building, but small room and limited amenities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Hotel Management on 2020/2/7
Thank you for rating us . We hope that you have a pleasant and comfortable stay with us . We are welcoming you again on your next visit.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hotel Management on 2019/11/26
Thank you for rating us . We hope that you have a pleasant and comfortable stay with us . We are welcoming you again on your next visit.

6/10 Okay

NK

Traveled with group, Business traveler
Disliked: Amenities
The property was cheap and not too far from the centre of town & attractions. Cold & hot water dispenser available near rooms. Room was quite small, bathroom products not replaced daily, no tea available in room just coffee, supply not refilled. Breakfast rather ordinary. Bar was closed everyday.
Stayed 3 nights in Oct 2019
Response from white mansion team on 2019/11/4
Dear Guest, Thank you for taking time to writing us a perfect review.We grateful that you satisfied our hotel design and hospitality service.We welcoming you again in your next visit. Warmest Regards, White Mansion Penang

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, neat, small hotel
A nice tidy small hotel. The staff pay attention to keep the place looking smart. The reception staff were always welcoming and helpful.It's nice to see one of the old colonial era buildings looking smart and providing such a worthwhile service. The hotel is close to Komtar and the bus station so travel to anywhere is easy. A little tip, free buses run in a circular route down to the ferry terminal and back.
Stayed 3 nights in May 2019
Response from Hotel Management on 2019/5/22
Dear Kevin , Thank you for taking the time to write a review for us. We are very happy to hear that you are happy to choose to stay with us during your trip to Penang and satisfied with our hospitality service.We believe that you have had a pleasant and enjoyable time with us. We look forward to welcoming you again in the near future. Warmest Regards, White Mansion Penang

8/10 Good

Gwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, convenient location to areas nearby, all within walkable distance
Stayed 5 nights in Apr 2019
Response from white mansion team on 2019/5/13
Dear Gwen, Thank you for likely review .We hope you have enjoy your stay in our hotel .We look forward to welcoming you again in the near future. Warmest Regards, White Mansion Penang

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from white mansion team on 2019/5/8
Thank You to take your time for give reviews with us we .We forward to welcome you again .

6/10 Okay

Helena

Liked: Property conditions & facilities
Has potential but disappointing
They never replied to any emails, forgot something in the room and that was apparently never found. Downstairs restaurant is quite loud too. Ppl are very friendly but without following though.
Stayed 3 nights in Apr 2019
Response from Hotel Management on 2019/4/19
Dear Helena, Thank you for staying with us. We apologize for the discomfort that happened during your stay , we have check the situation ,did not received any email from you might get a wrong mail through but you can sent through this email whitemansion54@gmail.com .So that, we may assist you for any help .We hope to welcome you back on your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Everything was awesome.. The interior is something unlike typical hotel. However, the room was not soundproof as much as I would like it to be I can hear the clean lady outside even a light cough can be heard in the room. I understand some people are the quiet and I can see that the receptionist is one of them but she responded to all my requests humbly and smiled when we met eyes. Sambal Nasi Lemak needs a kaw one, other food and drinks were great.
Stayed 1 night in Apr 2019
Response from Hotel Management on 2019/4/13
Dear Guest, Thank You for giving us a awesome review.Apologize that any disturb sound along your stay, we will make improvement of it . We hope you have enjoy your stay with us. We look forward to welcoming you again in the near future. Warmest Regards, White Mansion Team

8/10 Good

Pc, Kl, my

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall okay, just not parking space.
Stayed 1 night in Mar 2019
Response from Hotel Management on 2019/3/18
Dear Guest, Thank you for staying with us. We appreciate your feedback and we hope to welcome you back on your next visit.

8/10 Good

Verified traveler

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the historic part of town. Wonderfully and imaginatively renovated.
Stayed 6 nights in Mar 2019
Response from Hotel Management on 2019/3/15
Dear Guest, Thank you for your awesome review . We look forward welcoming you on your next visit! Warmest Regards, White Mansion Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Jan 2019
Response from Hotel Management on 2019/2/26
Dear Guest, Thank you for your awesome review . We look forward welcoming you on your next visit! Warmest Regards, White Mansion Team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated hotel in local neighbourhood.
This really is a boutique hotel.This area is becoming local hip + the bar downstairs was quite busy in the evening.The rooms are small but bright.Everything decorated in good taste.It appeared that the TV was not subscribed to any English channels + I was the only non Asian guest but the young lady at the front desk spoke good English. Freshly ground coffee for breakfast with toast + jam.Cooked Asian food available. Easy walk to KOMTAR where the bus station + mall is. Demolition work in progress across the street but they didn't wake me until 8am. No lift and polished wooden floors are slippy without shoes which you are required to remove. Enjoyed my stay though.
Stayed 1 night in Feb 2019
Response from Hotel Management on 2019/2/17
Dear Stephen, We thank you for writing us a great review. We are very happy to hear that you are happy to choose to stay with us during your stay in Penang. We believe that you have had a pleasant and enjoyable time with us. We look forward to welcoming you again in the near future. Warmest Regards, White Mansion Team

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a good location - a 25 minute walk to the centre of Georgetown. It's only been open 3 months. 24 hours after arrival I was asked to change rooms because of a mistake - not mine. I had to ask twice for toilet paper.... you'd think that was a prerequisite! Reception is not 24 hour, as stated and there was nobody there at 8am when my room key failed to work after breakfast. The chap who 'runs' the buffet (not great by the way) suggested I contact the manager by phone as so many previous guests had complained about the keys. I sent two sms but no reply. I then sent an email and had a response 36 hours later with a very unsatisfactory response, thanking me for my feedback!! Oh, and if you put the 'do not disturb' on your door, they still knock. Poor staff training and dreadful service. Never again.
Stayed 5 nights in Feb 2019

10/10 Excellent

Naveen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trendy property with good proximity to KOMTAR and yet provides a stay void of the commotion and noises. Friendly staff. Ideal place to stay if you appreciate simple things in life. Smaller room. Ideal for 2. Can see the care that has gone into every single detail of the property. Would recommend to friends.
Stayed 3 nights in Feb 2019
Response from Hotel Management on 2019/2/13
Dear Naveen, We thank you for taking the time to write a review for us. We are very happy to hear that you are happy to choose to stay with us during your trip to Penang. We believe that you have had a pleasant and enjoyable time with us. We look forward to welcoming you again in the near future. Warmest Regards, White Mansion Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a pleasant stay
Stayed 1 night in Jan 2019
Response from Hotel Management on 2019/1/30
Dear Guest, Thank you for staying with us. We appreciate your feedback and we hope to welcome you back on your next visit.

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated heritage building with lovely staf
This is a newly renovated guesthouse with lovely, helpful staff in a heritage building. Rooms are small with no drawer space at all and only 4 coat hangers on a rail; as we were there for a week this was a problem for us (we got 4 more hangers when we asked). Breakfast is very basic, the best thing being toast and jam. There are hot options but these are cooked early and left to go cold; in such a small property it would be easy to cook items freshly to order. The location is great with street food opposite and Komtar and Prangin Malls for lots of choice in eateries. Tip: buses are extremely cheap and download Grab App for cheap car journeys.
Stayed 7 nights in Jan 2019
Response from Hotel Management on 2019/1/26
Dear Angie, Thank you for staying with us during your recent visit to Penang. Apologies that room lack of amenities during your visit and appreciate your kind opinion as we will take as a reference to improve the way we serving the breakfast. See you again on your next trip to Penang! Warmest Regards, White Mansion Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from White Mansion Team on 2019/1/24
Dear Happy Guest, Thanks you for your review and choosing our hotel.I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s definitely a nice place to be BUT there is no parking! Plus there is NO parking area available to near by. It’s horrible. The site shown there is free parking but never state that we have to fight for it with the public. Maybe it’s best, you specify about the meaning of your “free parking”.
Stayed 1 night in Jan 2019
Response from White Mansion Team on 2019/1/9
Dear Guest, Thank you for staying with us during your recent visit to Penang. We are delighted to hear that we had exceeded all of your expectations during your stay with us. Thank you for your recommendation of us and we await in anticipation to welcoming you again to the Hotel.. Regards, White Mansion Penang.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building is old, I like to sleep without ear buds in. 50 bucks Canadian a night is a decent price. Noise is loud, water from floors above is loud, dogs out side the build and car noises are loud. I suggest requesting a top floor room, I asked repeatedly for a quite room, end up with the vip room, language barrier defn played a room. Over all for 50 bucks all in can’t go wrong. Any hotel in the city you should not except anytype of western standard. Strong chemical smell in room from laundry, have a headache still.
Stayed 1 night in Jan 2019
Response from White Mansion Penang on 2019/1/7
Dear Guest, Thank you for staying with us. We appreciate your feedback and we apologize for the discomfort that happened during your stay. We are improving the hotel's situation. We hope to welcome you back on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from White Mansion Penang on 2019/1/3
Dear Guest, Thank you for staying with us. We appreciate your feedback and we hope to welcome you back on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near to the town. But the troublesome part is have to take our shoes before we go upstairs to our rooms
Stayed 3 nights in Dec 2018
Response from White Mansion Penang on 2019/1/3
Dear Guest, Thank you for staying with us. We apologize for the inconvenience, however, it is for safety purposes due to the slippery floors. We do appreciate your feedback and we look forward to welcome you back on your next visit.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is nice and cosy. May need to have a few more hangers or space to hang clothes. It's a shop house so space could be a constrain if carrying large luggage. Overall it's convenient, near food/drinks places and clean.
Stayed 4 nights in Dec 2018
Response from Hotel Management on 2018/12/27
Dear Guest, Thank you for staying with us. We're glad that your enjoyed the stay, and we apologize that the room facility did not meet your expectation. We are looking to improve the situation as we are newly opened, therefore your feedback is a great help for us. Thank you for your understanding. We hope to welcome you back on your next visit.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a nice and cozy hotel
Stayed 2 nights in Dec 2018
Response from White Mansion Penang on 2018/12/24
Dear Guest, Thank you for staying with us. We appreciate your kind feedback. We hope to welcome you back on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good, just the shower gel provided is not enough for 3 of us to stay for 1 night
Stayed 1 night in Dec 2018
Response from White Mansion Penang on 2018/12/21
Dear Guest, Thank you for staying with us. We apologize for the lack of shower gel, as our hotel rooms supply amenities for 2 person only. On your next visit, you may inform the front desk that there will be 3 person staying so that we can prepare in advance. We appreciate your sincere feedback and we hope to have you back on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms' interior design is very beautiful and i would say very social media friendly. Perfect for taking pictures and momentos at the hotel. But, be prepared with limited space in the room. And also, i was a bit unpleased with the absence of a cupboard of any sort for my luggage. Nevertheless, I had a wonderful stay with my husband and child at the hotel.
Stayed 1 night in Dec 2018
Response from White Mansion Penang on 2018/12/21
Dear Guest, Thank you for staying with us. We're glad that your enjoyed the stay, and we apologize that the room facility did not meet your expectation. We are looking to improve the situation as we are newly opened, therefore your feedback is a great help for us. Thank you for your understanding. We hope to welcome you back on your next visit.

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel! Although is it quite small, they really optimize the room and made it very practical. Really beautiful as well! I love the idea of putting our shoes away and wearing slippers-- very homey :D
Stayed 1 night in Dec 2018
Response from Hotel Management on 2018/12/17
Dear Guest, Thank you for staying with White Mansion Penang. We are glad that you enjoyed your stay with us. We hope that you will stay with us again on your next visit to Penang. We appreciate your kind feedback for our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Hotel Management on 2018/12/28
Dear Guest, Thank you for staying with White Mansion Penang. We are glad that you enjoyed your stay with us. We hope that you will stay with us again on your next visit to Penang. We appreciate your kind feedback for our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and view
Stayed 2 nights in Dec 2018
Response from Hotel Management on 2018/12/13
Dear Guest, Thank you for staying with White Mansion Penang. We glad that you enjoyed your stay with us. We hope that you will stay with us again on your next visit to Penang.We appreciate your kind feedback for our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and brand new hotel. Good location and value for money paid
Stayed 2 nights in Dec 2018
Response from Hotel Managemant on 2018/12/12
Dear Guest, Thank you for staying with White Mansion Penang. We are glad that you enjoyed your stay with us. We hope that you will stay with us again on your next visit to Penang. We appreciate your kind feedback for our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room...but limited space..
Stayed 1 night in Dec 2018
Response from Hotel Management on 2018/12/11
Dear Guest, Thank you for staying with White Mansion Penang. We are glad that you enjoyed your stay with us. We hope that you will stay with us again on your next visit to Penang. We appreciate your kind feedback for our hotel.