Find Family Hotels in Geneva, IL

"I stayed for five days, but housekeeping came only once during my entire stay, which was very disappointing. There were no washer and dryer facilities available even in a common area, which made the stay quite inconvenient. The room was also missing basic amenities like a microwave, and the TV did not work during my stay. Overall cleanliness and upkeep were not up to expectations, and the service quality did not match what was promised. Communication from the staff was also lacking, and requests were either delayed or not properly addressed. Additionally, one of the staff members—an Indian lady—was particularly rude and unprofessional. Her behavior was unwelcoming, and she came across as dismissive and overly authoritative, which made the experience even more unpleasant. Considering the price and expectations, this was not a satisfactory stay. I would not recommend this place unless significant improvements are made in both service and amenities."

"Great stay "

"Nice large room! "

"hotel was aesthetically pleasing, but the limited elevators were frustrating. The kitchen being closed for food in the afternoon, evening, and late evening was annoying as well. Travelers should have been notified that the kitchen was going to be closed for the rest of the day after breakfast. The phones didn't work and there was no room service."

"Unknown "

"Clean room, great price and shuttle service "

"The bed in our room was no longer in shape. It sank too much. Breakfast was good and the staff were nice. "

"Magda is wonderful. He took us to and from the train station. Very nice and friendly staff. We will be back. "

"Hotel was very clean and staff was very responsive to our needs."