Breakfast was lackluster, they were slow to refill items. Toaster was toast on one side.
Heinz
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Roy
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great friendly staff. Very clean, well kept property. Convenient to everything. Easy parking. Breakfast was just ok, but plentiful. Really enjoyed our stay.
Roy
於 2025 年 7 月住了 1 晚
6/10 一般般
Sarah
情侶出遊
2025 年 7 月 21 日
喜歡:員工素質和設施服務
不喜歡:整潔度
I’m a stickler for cleanliness but I think some of the things we had would bother those who aren’t sticklers too. We had a string or floss left on our floor from a pervious guest (I didn’t pick it up to investigate). There was a stain that looked like it could be blood and foot prints on the headboard. I used disinfecting wipes I had to wipe it and they came right off so it just wasn’t cleaned. There were chips in the shower floor and mold and mildew on the shower wall ( see pictures) and in the grout along the base of the shower. Our tv didn’t work properly and actually didn’t turn off when wanted to go to bed. To their credit staff were responsive to this and were able to call someone for help to get it fixed. The new lady at check in was probably the best thing about our stay. She was super kind and welcoming! Our room was also on the first floor and quiet. Overall not the level of quality I expected.
Sarah
於 2025 年 7 月住了 1 晚
4/10 不太好
Zack
2025 年 7 月 17 日
Zack
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Jennifer
2025 年 7 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staf was super nice, coffee all day, quiet pool area to unwind
Jennifer
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Monica
2025 年 7 月 9 日
喜歡:整潔度、設施服務和住宿環境和硬體
The room was amazing but no one came to clean the room or restock the things we needed
Monica
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Jessica
親子旅遊
2025 年 7 月 5 日
喜歡:整潔度、設施服務和住宿環境和硬體
Friendliest staff I have ever seen- everyone all over the place- so many smiles, hellos, and just kindness. Right in the middle of the action of Pigeon Forge and nice
Jessica
於 2025 年 7 月住了 1 晚
6/10 一般般
Sharonda
親子旅遊
2025 年 7 月 4 日
喜歡:整潔度和設施服務
The hotel served the purpose of our visit... clean, safe area and good location. The check-in staff was awesome. We booked the king with the couch bed. The couch bed mattress was EXTREMELY thin. I barely weigh 100lbs and I felt every spring and lump. I didn't get much sleep the first night. I reported it to the clerk at the time and she was nonchalant and very sarcastic. She said there were no more rooms and she informed her manager so her job was done. No problem solving skills whatsoever! I asked for 3 more thick blankets and slept on top of them the second night. That allowed me to get enough sleep the second night to drive home today. Although I frequently find a Fairfield hotel for my travels, I think it's time to switch to something else. The breakfast was awful also. After my workout (only one functioning treadmill) I arrived to breakout with 30 minutes to spare. Two of the three hot meal trays were empty. After the host passed us twice, I asked were more food coming out. That's when she filled one of the trays with eggs. One crossiant sandwich was placed in the third one. Usually this is my go to hotel but it will be my last. Hope this help someone!
Sharonda
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Debbie
2025 年 7 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
It was ok. The breakfast could have been bettet
Debbie
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Phillip
家庭旅遊
2025 年 7 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
Nice and clean property.
Phillip
於 2025 年 6 月住了 6 晚
8/10 不錯哦
Paula
情侶出遊, 團體旅遊
2025 年 6 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really enjoyed sitting out by the fireplace in the evening after Dollywood and Cades Cove.
Paula
於 2025 年 6 月住了 3 晚
6/10 一般般
Douglas
家庭旅遊
2025 年 6 月 26 日
喜歡:整潔度和住宿環境和硬體
Hotel itself was nice but house keeping was every other day and never cleaned floors or sink no tissue or hand soap replaced. Check in had supplies handy, BUT!!!
Douglas
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Pristine Mae
2025 年 6 月 24 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great place to stay for families!
Pristine Mae
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Chancheta
2025 年 6 月 23 日
喜歡:整潔度、設施服務和住宿環境和硬體
Chancheta
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Brandy
家庭旅遊
2025 年 6 月 19 日
It was good. Breakfast wasn’t the best but the room was clean. They have removed the slide from the pool and the mushroom was broke in the pool.
Brandy
於 2025 年 6 月住了 4 晚
10/10 有夠讚
John
家庭旅遊
2025 年 6 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff is very helpful and friendly.
John
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Nicole
家庭旅遊
2025 年 6 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel with great breakfast and a nice pool and outdoor area
Nicole
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Jan
2025 年 6 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
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Jan
於 2025 年 6 月住了 2 晚
6/10 一般般
Mark
家庭旅遊
2025 年 5 月 29 日
喜歡:整潔度和住宿環境和硬體
The view was supposed to be a Mountain View, but it was a view of the arched carport canopy over the front entrance. It felt like a basement room! Probably will not stay here again, not chancing getting one of the blocked views a second time!! See photo below.
Mark
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Shannon
家庭旅遊
2025 年 5 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, very quiet, the amenities were nice, and the breakfast was very good. Excellent stay.