Reception

Reviews of Smile Hotel Hakata Ekimae

2.5 out of 5
Smile Hotel Hakata Ekimae
3-8-18 Hakata-ekimae, Hakata-ku, Fukuoka, Fukuoka-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 347 out of 846 reviews" "
Rating 8 - Good. 394 out of 846 reviews" "
Rating 6 - Okay. 78 out of 846 reviews" "
Rating 4 - Poor. 15 out of 846 reviews" "
Rating 2 - Terrible. 12 out of 846 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Vincent

Staff members is ok , but we didn’t get any room cleaning for staying 4 nights .
Stayed 5 nights in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many restaurants and station. Little loud at night from people at a popular ramen shop across from hotel, but it was mostly fine. Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Be sure to buy a voucher for breakfast a day before to save 300 yen.
Stayed 2 nights in Mar 2024

6/10 Okay

James, Koriyama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, lots of dining options in the area and not too far from Hakata train station!
Stayed 2 nights in Dec 2023

6/10 Okay

Man Hei

Liked: Cleanliness, staff & service
budget stay
it is a budget hotel that i would recommend for business trip or young folks, definitely not for couple
Stayed 1 night in Nov 2023

8/10 Good

nelia

Liked: Cleanliness, staff & service, property conditions & facilities
I got fresh towels everyday👍. The hotel is very near Hakata Station. A popular local ramen shop is just around the corner of the hotel. A local bus stop is just one block away. Very comfortable place.
Stayed 4 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A nice little hotel near the station and easy access to the centre of town, staff were polite and friendly and apart from lack of storage space for clothes (a normal thing in Japan hotels) everything was really good.
Stayed 4 nights in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
i like that you can see the status of the washing machine and dryers on the TV in your room (although I didn't find it until the second night).
Stayed 3 nights in Oct 2023

8/10 Good

Joseph

Stayed 5 nights in Aug 2023
Response from フロント on 2023/8/15
この度はスマイルホテル博多駅前をご利用いただきありがとうございます。評価も高評価を頂き大変嬉しく思います。また福岡へ遊びに来た際は、スマイルホテル博多駅前を御贔屓にお願い申し上げます。

8/10 Good

Kuuleimomi P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from フロント on 2023/8/15
スマイルホテル博多駅前にご宿泊いただき、ありがとうございます。また、素晴らしいご評価とご意見をいただき、誠にありがとうございます。博多駅からのアクセスの良さや周辺に多くの飲食店があること、駅からのアクセスの便利さについておっしゃっていただき、大変嬉しく存じます。また、価格がシーズンオフにおいて非常にお手頃であることについてもお伺いし、うれしく思います。お客様がおっしゃるように、タイミングによってお得な価格でご利用いただけることが、多くのお客様に喜ばれる点となっております。部屋の清潔さやホテル全体の美しさ、お勧めいただけること、大変ありがたく存じます。私たちはお客様にとって快適な滞在を提供することを重要視しており、今後もさらなるサービス向上に努めてまいります。お客様の貴重なご意見に感謝申し上げます。またの機会にスマイルホテル博多駅前をご利用いただけることを心よりお待ちしております。スマイルホテル博多駅前

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

ナスラ, 熊本

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated how welcoming the staff was, and how comfortable the room was. The breakfast was very delicious as well. I think it would be nice to extend the breakfast time to 10:00.
Stayed 3 nights in Mar 2020

8/10 Good

YUJUNGw

Business traveler
Liked: Staff & service
Stayed 6 nights in Aug 2019

4/10 Poor

Fung

Disliked: Staff & service
No luggage rack, no coffee, no shaving cream...If I can book it again, I won't book it again.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay at Smile
Convenient for transportation & delicious Fukuoka foods
Stayed 3 nights in Nov 2019

10/10 Excellent

Ja-Oh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice place, clean, nice staff, not far from station.
Stayed 3 nights in Aug 2019

8/10 Good

Shi Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fukuoka trip
Good stay and friendly staff
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Julie, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very near to Hakata JR station. The staff are friendly and they can speak English very well. However, the room is pretty small.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenience and lovely place to stay. Though the rm is a bit small and luggage cannot open easily,.
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Businessman's Hotel in convenient location
Good size room by Japanese standards. Very clean and overall well maintained "businessman's hotel. Breakfast was excellent with a varied menu for each of the four nights I was there. Location is within easy walking distance of the main JR Hakata station - however, Google maps had a bit of trouble locating the precise spot so just google "golf shops" as there is a large well marked golfing equipment right next door. Bit of a walk to the Canal City shopping mall but if brand shopping is your thing then it is probably worth it.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. Location is good but the surrounding is a bit too quiet at night. Room is clean and neat. Staff is nice. Everything is good. Will recommend this hotel to others.
Stayed 2 nights in Mar 2019

8/10 Good

MC, HK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is only a few minutes away from Hakata station and there are plenty of nice shops and restaurants within the neighbourhood. It is perfect place for young couple and those on business trip.
Stayed 4 nights in Feb 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
OK for a night
This is an OK place for a night or two, but there are better choices in Fukuoka for a similar price. Very small room, difficult to maneuver in, and Spartan appointments.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were clean And location is close to hakata station
Stayed 5 nights in Oct 2018

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

zhiguo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, very comfortable hotel
Excellent location, great comfort, perfect stay: the hotel is just two blocks from Hakata JR station. Room and bed were very comfortable. Wifi was fast. Staff was welcoming. I loved the stay. Would love to return.
Stayed 2 nights in May 2018

8/10 Good

Jem, Singapore

Liked: Cleanliness, staff & service, room comfort
Feedback
Staff and room cleanliness was all great. Just the location was a little difficult to find. It would have been great if their website stated more specific instructions on which train exit to take from Hakata station. Room was small too. Other than that, everything else was excellent. Laundry service available was a plus too.
Stayed 4 nights in May 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hakata Gateway
The location of hotel is good. But the bathroom is a bit small for some people. Service is OK!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Valuable place to stay
Close to train station

8/10 Good

Masako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Close to Hakata station. Good breakfast.

8/10 Good

Martin, Australia

Liked: Cleanliness, staff & service, room comfort
Good hotel, but not great for airport access
I did not actually stay here. I selected this hotel based on expedia's category that this was a Fukuoka Airport hotel. I was ooked on a very earlty flight from FUK to HND. However, on checking in I found that the subway did not start early enough for me; there were no shuttle buses to the aiprort; there were no ordinary buses ot the airport; and the staff were very dubious about my chances of getting a taxi. They tried to book me one, but found that it was not possible. The staff felt hat my best chance was to walk about four kilometres to the airport at around 4 am! I think Expedia should remove this from the 'Airport Hotel' category and I shall be taking this up with them. I spent a few minutes in my room searching on the internet for something closer to the airport and eventually booked one only 5 minutes walk from the airport. No refund was available at Smile Hotel because it was booked on Expedia - but it was clear from what they said that they would have refunded the money otherwise (they asked me whether I had used the room or its bathroom). I shall be taking this up with Expedia. Having said that, the hotel staff were very friendly and were as helpful as they could possibly be and were clearly concerned that I had a problem. The situation was not their fault.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Doni, korea pohang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel^^
1. Cheep hotel price 2. near Hakarta Sta 3. near Lowson, 7-11 4. very kind staff 5. comfortable stay here recommend hotel :)
Stayed 3 nights in Jan 2018

8/10 Good

vincci, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 mins walk from Hakata station
The hotel is about 5 mins walk from Hakata Station. A few convenient store nearby.
Stayed 1 night in Jan 2018

10/10 Excellent

RC, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel. although rooms are small but it’s amazing for shopper who spents most of the time elsewhere.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was well located and had everything I needed.
Stayed 2 nights in Nov 2017

8/10 Good

Thai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed to Hakata Station
Very enjoyable stay, close to major station ( Hakata) and close to most major shopping centre.
Stayed 2 nights in Nov 2017

10/10 Excellent

Robert F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Wonderful room.
Stayed 1 night in Oct 2017

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very close to Hakata station
Smile hotel is very close to Hakata station, it's about 5-10 minutes walk from Hakata Station. Very convenient located, close to many shopping malls, and a Lawson store just across the street. Room is small as expected but has everything you need included water kettle, shampoo and shower gel, toothbrush and other amenities. Room is very clean and you can leave your suitcase in the front desk on the day of arrival before check in and the day you checked out. Just to note that check out time is 10am which is kind of early. Highly recommended this hotel if you visit Fukuoka for its location and price.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel near Hakata Station
I just needed a place to sleep before an early morning flight and for the price this hotel can't be beat. Despite the name, it's actually about a 5-10 minute walk from Hakata Station.but that's not really a problem as long as you look up directions beforehand. The service was excellent, as the guy at the front desk actually helped me carry some of my luggage to my room when he saw how much stuff I was holding. I borrowed an iron from their front desk and it came with a full size ironing board, which is a very nice surprise for a Japanese hotel. It was a nice iron too, quickly heating and easily straightening out my clothes.
Stayed 1 night in Aug 2017

6/10 Okay

garyu, taiwan

Liked: Cleanliness, room comfort
New hotel And good location,hotel staff English is not good
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Didn't know it was a 10am check out. Should have read more. Unhelpful staff and wanted 20% more for a 11am check out. Checked out and stayed at a much better hotel instead. A waste of money as I pre-paid. Lesson learned to check the check out time. Also room was very cramped and with no window view, just a wall. Will never book a Smile hotel again. They just laugh at you. Miserable lot.
Stayed 1 night in Jun 2017