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Reviews of HOTEL IL PALAZZO

4 out of 5
HOTEL IL PALAZZO
3-13-1 Haruyoshi, Chuo Ku, Fukuoka, Fukuoka-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 246 out of 541 reviews" "
Rating 8 - Good. 205 out of 541 reviews" "
Rating 6 - Okay. 65 out of 541 reviews" "
Rating 4 - Poor. 22 out of 541 reviews" "
Rating 2 - Terrible. 3 out of 541 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas Tat Kwan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and facilities are new
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the unique design elements of the hotel, as well as the extra bonus of all meals being included. The room was comfortable and the food tasty. Location is convenient to shopping and dining, if you choose to eat out for a change of pace.
Stayed 3 nights in Dec 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. Interesting modern architecture and simple luxury. You will not go wrong here.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel and staff. Quite luxurious.
Stayed 2 nights in Nov 2023

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best bed we had in Japan!
We chose this hotel because we stayed at one of the company’s other hotels, The Knot in Hiroshima, and had such a wonderful experience; their staffer Charlie recommended we stay at Il Palazzo and we were grateful he did. While The Knot has everything fun on the top floor, this hotel has everything fun on B1. And given some of the 4-star rated hotels we’ve stayed in, this I consider a 5-star. The hotel is in a great location with so much nearby. It’s beautiful and the rooms are big, super comfortable and with a phenomenal western bed!! But the best part was honestly the staff. Our room included complimentary breakfast, lunch and dinner and there we met to Mr. Tomoyuki Kuwata (Tomosan) who was incredibly kind and helpful! Serrah and the other staff (I’m sorry not to remember their names) were always smiling and asking to help.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexander

Stayed 1 night in Nov 2023

10/10 Excellent

Takako

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and best service among the hotels I’ve stayed in the past. Located in central Fukuoka and walking distance from many restaurants,bars and shops Complimented rides to central station and airport.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best accommodation I’ve had in entire japan All hotels 🏨 should get training and learn from this establishment Great job
Stayed 7 nights in Jul 2021

6/10 Okay

Alysia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is good which is in the middle of Nakasu (downtown of Fukuoka). The room esp. bath room is spacious.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Business traveler
it was good, very convenient and breakfast was great
Stayed 1 night in Mar 2021

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2020

8/10 Good

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The location was great
Stayed 1 night in Mar 2020

10/10 Excellent

Moses D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fukuoka is the best kept secret in Japan! Enjoy!!!
This hotel is in an amazing area. Just a short ride from the airport. And your in the heart of Fukuoka! So many choices for restaurants, shopping, and night life. Hotel is very comfortable, with American size rooms. Also after a long flight the bathtub is amazingly huge. Actually the biggest I’ve ever seen! Highly recommend this Hotel!!!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Designed by famous architect Aldo Rossi And it’s an iconic postmodern architecture.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
big room, nice brekkie
We stayed at Il Palazzo for 2 nights during the Rugby World Cup. The staff were very friendly and helpful and the room was very spacious, with a large wet-room style shower and a full-sized bath tub with a separate toilet. Breakfast was very good with a huge selection of Japanese and Western choices. The hotel is a short walk from loads of restaurants and in the evening there are many Yatei carts just across the river as well.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Tsz Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

10/10 Excellent

Kang Chi Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Hugo

Liked: Staff & service, room comfort
Good hotel.
It's a fancy hotel, but the rooms need a little updating. Just some new paint or new furniture that's slightly damaged. That would make it really a 4 star hotel. They charged for the water bottles in the room. That's odd, because every other 4 star hotel would give that to you. So just some tidying up and a little more service and it's all in order.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
unusual decor
good location. Hotel run down and needs updating. On arrival you have to carry suitcases up numerous steps as there is no elevator
Stayed 1 night in Apr 2019

10/10 Excellent

ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
It was a great stay overall! The location was good, just opposite the yatai food stalls, and a few minutes away from hakata canal city. Staff were friendly and service was excellent. Parking garage was also next to the hotel. The room was sufficiently big, and extremely clean. Take note, there is no lift from the walkway to the reception, so you have to carry your luggage up the stairs. The bathroom is also open concept, so it might be a little inconvenient.
Stayed 1 night in Dec 2018
Response from HOTEL IL PALAZZO MATSUMOTO on 2018/12/21
Thank you very much for your stay in our hotel. I'm also happy in being able to hear that you liked it. Our Hotel is conveniently located in terms of public transportation. But,We apologize for the inconvenience this cause,There is only a staircase to the entrance of this hotel. We will improve about that. Many thanks, IL PALAZZO HOTEL

6/10 Okay

Verified traveler

Disappointed - overall, decent accommodations but staff was not very helpful. Upon arrival, I had to drag my (extremely) heavy luggage from the street up two flights of stairs in the rain to get to the entrance - no elevator much less a covered area to get to the main entrance. I checked in after 10 pm & was told i must be out by 11 or pay a fee. In any other hotel that i have stayed in in Fukuoka they would be happy to give me another hour or two to sleep at no charge but not here. As I just spent the last 28 hrs traveling I said fine & that I’ll pay whatever & to just be sure to leave me alone & let me sleep. The room was comfortable yet small - as most Japanese accommodations are. I was woken up at a few minutes past 11 and told I must check out or pay - the whole point in staying later was to be able to sleep undisturbed but they couldn’t even let me do this. When I went to check out I expressed my dissatisfaction to the front desk but they really couldn’t understand basic English so I asked for the manager who also had a poor grasp of the language. I explained that the whole point in extending my time was to be able to rest & that i was very unhappy with the situation & that at the Hilton or Hyatt or The Okura they all would extend the courtesy of a few extra hours as I checked in so late. The manager said that’s the company policy & he couldn’t do anything. The staff was nice but completely useless. Unacceptable - i will not be back.
Stayed 1 night in Nov 2018
Response from Ilpalazzo Front:Matsumoto on 2018/12/3
Thank you for staying our hotel. We apologize for inconvenience this cause. There is only a staircase to the entrance of this hotel,due to the intention of the designer,his name is "Aldo Rpssi" . Regardless of what time our hotel checks in, we are asking you to check out at the same time as a contract. I am so sorry, but I can not accept an exception. Because it stated in the contract time at the time of reservation. Although it may be so in other hotels, please acknowledge the terms of our hotel. At last,I would like to apologize again,only speak English in this level. We looking forward to see you again. 

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
4 nights at Il Palazzo
The staff here was super accommodating and helpful. Location near Canal City mall was very convenient. The furniture was pretty weathered, I think the hotel needs some upgrade investment.
Stayed 3 nights in Nov 2018
Response from HOTEL IL PALAZZO MATSUMOTO on 2018/11/19
Thank you very much for your stay in our hotel. Our Hotel is conveniently located in terms of public transportation. I am pleased to hear the word of compliment for the correspondence of the staff. I'm sorry to cause you trouble about the furniture. We will improve about that. Many thanks, IL PALAZZO HOTEL

10/10 Excellent

Leon, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view, clean and stylish. Close location to river bank with food and many activities. Good ROI for stay.
Stayed 3 nights in Oct 2018
Response from Ilpalazzo Front:Matsumoto on 2018/10/30
Thank you very much for your stay in our hotel. Our Hotel is conveniently located in terms of public transportation. We looking forward to see you again. 

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities, room comfort
3 day visit
Nice hotel. Bathroom shower does not have complete privacy. Stairs at main entrance is not great when dealing with luggage. Staff were extremely friendly and helpful. Overall was a powitive experience
Stayed 3 nights in Oct 2018
Response from Ilpalazzo Front:Matsumoto on 2018/10/24
Thank you very much for your stay in our hotel. I'm also happy in being able to hear that you liked it. There is only a staircase to the entrance of this hotel. We will improve about that. We looking forward to see you again. 

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully designed, European styled exterior with modern styled interior. Staff was very helpful and courteous. Located in Nakasu, a local nightlife area, convenient to walk to hotspots nearby and a ten minute or so walk to major subway stations. It's a fifteen or so minute walk to Hakata station, the major transportation hub for the area.
Stayed 5 nights in Sep 2018
Response from Ilpalazzo Front:Matsumoto on 2018/10/1
Thank you very much for your stay in our hotel. I'm also happy in being able to hear that you liked it. Our Hotel is conveniently located in terms of public transportation. We looking forward to see you again.  Many thanks, IL PALAZZO HOTEL

10/10 Excellent

Onkar, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good & personal service
Close to river. So helpful the front desks. Went out of their reach to help with our extraordinary problems. Can only say thank you. Certainly - will stay there again promising them no problems ! BTW - external architecture is unusual, but interior is so good - colour and use of cubic/ rectangular pattern. Spacious room, good design. All the stars !
Stayed 6 nights in Aug 2018
Response from Ilpalazzo Front:Matsumoto on 2018/8/20
Thank you very much for your stay in our hotel. I'm also happy in being able to hear that you liked it. Please don't hesitate to ask if you have any other questions.We looking forward to see you again. 

10/10 Excellent

MINGHUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Ergun, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near down town. Easy to reach Hakata Railway Station and Airport.
Stayed 8 nights in Jul 2018
Response from IL PALAZZO HOTEL　Matsumoto on 2018/8/11
Thank you very much for your stay in our hotel. I'm also happy in being able to hear that you liked it. Our Hotel is conveniently located in terms of public transportation. We looking forward to see you again.  Many thanks, IL PALAZZO HOTEL

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the entertainment district
Nice hotel located next to the entertainment district of Fukuoka. Lots of restaurants and bars. Convenient for visits to most places and shopping.
Stayed 1 night in Mar 2018
Response from IL PALAZZO HOTEL on 2018/5/20
Thank you very much for your stay in our hotel. We are happy to enjoy you stay in Fukuoka. We looking forward to see you again. Many Thanks,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel!
Beautiful contemporary Hotel! Professional staff, and an awesome location if your going to explore Tenjin, and Hakata! Yatai’s just a minute away. Shopping, restaurants, etc All so close. Room was spacious, and not your typical Japanese Hotel!
Stayed 1 night in Mar 2018

10/10 Excellent

Tommy, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, downtown Fukuoka
The hotel is well situated, a bit expensive but it worth it. The rooms are large, with a modern large bathroom. The staff has a limited English, but they all are very helpful, polite and seem happy to work there. The breakfast buffet is a most.
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was very cool - super dark on the inside but very comfortable and practical. Good choice at breakfast, stays the same every day, including the muzak ... which is classically Japanese.

10/10 Excellent

Wing Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel location is great and convenient for the outdoor food stalls along the riverside specially the famous Hakata noodles. Not more than 15 minutes away the airport by Taxi. Staffs are being very helpful and polite with professional manners.

8/10 Good

Stephan, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time of my life
Outstanding stay

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good location, room was clean and had very nice bathroom. Perfect place to crash and check out Fukuoka

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real close to all the exciting spots in town. Great stay.

8/10 Good

dan, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to entertainment and shopping
Loved the big bed and bathtub, staff spoke both English and Japanese. The ambience is very relaxing and private. The buffet which we did not try looked very delicious!

8/10 Good

peter

Liked: Cleanliness, staff & service, room comfort
Enjoy the stay
Good service, clean room, and good location. The hotel needs to upgrade the TV, small and programing outdated.
Response from Front Desk on 2015/4/27
Thank you for staying at our hotel. We are glad to hear that you enjoyed your stay. We hope you had a good time in Fukuoka. we will consider about our TV, thank you for your suggestions. We hope to see you next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel by Aldo Rossi, aging well.
staff were very accommodating, especially ms. sayaka.

10/10 Excellent

Sayoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リニューアルされていてお部屋もロビーもとても綺麗で居心地が良かったです。 いつでも食べれるお食事は、バリエーション豊富で素敵な空間で落ち着いて頂くことができました
Stayed 1 night in Apr 2024

10/10 Excellent

Masafumi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
かっこいい空間。食事がのんびり食べることが出来て良かった。
Stayed 2 nights in Mar 2024

10/10 Excellent

Tomohiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素敵なホテルで心も身体も休まりました。
Stayed 1 night in Mar 2024

10/10 Excellent

Hiroyuki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

HARUKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Danelle Emily Austine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish and clean hotel
Stayed 3 nights in Feb 2024