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Reviews of Visalia Marriott at the Convention Center

3.5 out of 5
Visalia Marriott at the Convention Center
300 S Court St, Visalia, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 536 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 122 out of 1003 reviews" "
Rating 4 - Poor. 70 out of 1003 reviews" "
Rating 2 - Terrible. 53 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fernando O. on 2024/4/23
Hello Fernando,Thank you so much for the five-star review! We appreciate your business and hope to see you again soon.

8/10 Good

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Bret-Lee, Seq Ntl Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk team was very friendly and assisted with both requests. I will definitely be back.
Stayed 1 night in Apr 2024
Response from Fernando O. on 2024/4/29
Good afternoon, Bret-Lee,Thank you for the five-star review! It was a pleasure having you at our hotel. We look forward to your next visit.

2/10 Terrible

KELLY, Eugene

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
showed up at 10 pm with my 70 year old disabled mother with a reservation for one of their accessible rooms. The shower is literally covered in clumps of someone else’s hair and there is an old water bottle just sitting there. It’s a room with two beds but there is only one towel. I don’t believe this room was ever cleaned after the last guest used it. This is one of the grossest hotel experiences I’ve ever had and I’m embarrassed I brought my family here. The front desk concierge was kind enough to submit a report and comp our breakfast and parking but that is not enough. It is too late at night to make my disabled mother move but I am seriously creeped out sleeping in what I believe are dirty bedsheets. I will be talking to management before checking out tomorrow morning.
Stayed 1 night in Apr 2024
Response from Fernando O. on 2024/4/16
Kelly,I am sorry to hear about your experience. Your concerns about the cleanliness of your room will be addressed with our team. We value your feedback, and I am sorry you had to experience this.

10/10 Excellent

HUIJUN

Stayed 2 nights in Apr 2024

8/10 Good

Maria

Stayed 3 nights in Apr 2024

10/10 Excellent

Debra, Nevada City

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in downtown Visalia. Nice restaurant and staff. Rooms could use some TLC as they are showing wear and tear.
Stayed 1 night in Mar 2024
Response from Fernando O. on 2024/4/29
Hi Debra,Thank you for your feedback. It is greatly appreciated. We hope to see you again whenever you are in the area.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Steve, Rancho Cucamonga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fernando O. on 2024/3/26
Hello Mark,Thank you for staying with us. We are happy to hear that you enjoyed your stay.

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fernando O. on 2024/3/26
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Whenever we stay in Visalia, this is one place we like to stay. Super friendly staff and always accommodating
Stayed 2 nights in Mar 2024
Response from Fernando O. on 2024/3/26
Hello Lynne,Thank you for letting us know about your stay. I am happy to hear that you enjoyed your stay!

10/10 Excellent

Charlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food, and top-notch service! Very friendly staff. Room was very clean and comfortable, nice amenities! I would stay here over and over again 😊
Stayed 1 night in Mar 2024
Response from Fernando O. on 2024/3/26
Hello Charlie,THANK YOU for the beautiful review. We hope to see you again on your next visit to Visalia, CA!

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The young man who checked us in, should not be at the front desk. He was nonchalant, not caring, oblivious to the needs of a late night traveler.
Stayed 1 night in Mar 2024
Response from Fernando O. on 2024/3/12
Good evening, Robert,Thank you for providing us with your honest feedback. We aim to provide a warm and welcoming experience, and I apologize for not meeting your expectations. Your feedback is essential to our success, and we will take the necessary steps to correct it. Thank you.

8/10 Good

Troy

Stayed 1 night in Feb 2024
Response from Fernando O. on 2024/3/26
Hello Troy,Thank you for your feedback.

6/10 Okay

Matt

Traveled with family
The hotel was decent and the decor was nice. The shower had some black stuff coming from the drain and the shower valve fell off completely. The Starbucks in the lobby was understaffed and only open for a few hours. Stayed here since it was conveniently located by the hospital and downtown. It was a short stay, but definitely had “business stay” vibes and not a great place to relax.
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Fernando O. on 2024/2/19
Hello Joseph,Thank you for the five-star review. We hope to see you again on your next visit to Visalia, CA.

6/10 Okay

Blanca, Stockton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lynda, Malvern

Stayed 7 nights in Feb 2024
Response from Fernando O. on 2024/3/26
Good afternoon, Lynda,Thank you for the five-star review! We hope to see you again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Fernando O. on 2024/2/18
Hello Joseph,Thank you for staying with us. It was a pleasure having you in our hotel.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Fernando O. on 2024/2/19
Hello Joseph,We appreciate your feedback. Thank you for staying at the Visalia Marriott.

4/10 Poor

Rod

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Cleanliness was my biggest issue . Room was dirty , waiting areas dirty, the bench when you exit the elevator to your room - dirty. Staff was nice
Stayed 1 night in Feb 2024
Response from Fernando O. on 2024/2/12
Hello Rod, I am sorry to hear that the cleanliness of the room was below standards. Your feedback has been shared with our housekeeping manager to have it corrected. Thank you for staying at the Visalia Marriott, and we hope you allow us to host you again in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Fernando O. on 2024/2/12
Hello Joseph,Thank you for the five-star review. I am happy to hear that you enjoyed your stay with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Fernando O. on 2024/2/12
Hello Joseph,Thank you for the five-star review! We hope to see you again whenever you are in the area.

10/10 Excellent

Suzanne

The lady who checked me in was wonderful. I had a very long and trying travel day and she welcomed me so warmly that I began to relax even before I got to my room. I so appreciate that😃
Stayed 1 night in Feb 2024
Response from Fernando O. on 2024/2/12
Hello Suzanne,We love reading reviews like yours! Hospitality is about making our guests feel like they are home. Thank you for sharing your experience, and we hope you revisit us!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fernando O. on 2024/2/12
Hello Juan,Thank you for taking the time to let us know how we did. It is always satisfying to see the five-star reviews. Thank you again for staying with us.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have a lot to do in walking distance of the hotel.
Stayed 1 night in Dec 2023
Response from Fernando O. on 2024/2/2
Hello Mario,Thank you for the five-star review. We hope to see you again on your next visit to Visalia, CA.

4/10 Poor

Trish

Traveled with family and small children, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First time and last that I will ever stay there the staff being rude. My son in law has MMA's fights there so I thought it was convenient to be there. I will continue to stay at the Comfort Suites across the street.
Stayed 1 night in Jan 2024
Response from Fernando O. on 2024/2/2
Hi Trish,I am sorry to hear about your unpleasant experience. Thank you for staying at the Visalia to serve you again in the future.

10/10 Excellent

Earl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very cordial. My #1 was the simple availability of fresh cold fruity water in the lobby. Delightful and refreshing! An attractive and appealing vessel. Couldn’t restrain myself. It was delicious.
Stayed 2 nights in Jan 2024
Response from Fernando O. on 2024/2/2
Hello Earl,Thank you for staying at the Visalia Marriott. Our barista takes pride in her refreshing water, and I am happy you enjoyed it. Thank you for the five-star rating, and we look forward to your next visit.

2/10 Terrible

Lindsey

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Fernando O. on 2024/2/2
Hello Lindsey,It is unfortunate to see the low rating. We aim to ensure everyone has a pleasant experience, and we failed to meet your expectations. Thank you for staying at the Visalia Marriott.

10/10 Excellent

Julieta

Traveled with family
Liked: Cleanliness, staff & service, amenities
We booked it one time on our way ti the Yosemite National Park, and since we loved the welcoming staff, we stayed the following weekend they were very friendly!
Stayed 1 night in Jan 2024
Response from Fernando O. on 2024/2/2
Greetings Julieta,Thank you for your five-star review. We hope you enjoyed Yosemite National Park. Your feedback is greatly appreciated, and we hope you choose to stay with us again.

8/10 Good

Sean

Stayed 1 night in Jan 2024
Response from Fernando O. on 2024/2/24
Hello Sean,Thank you for your business. We hope to serve you again in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
The shower water temperature wasn’t consistent on a daily basis. My first day Luke warm with the dial all the way over, day 2 it was scalding when the dial was only 1/2 way. The bed mattress sagged. The walls in the room were dirty. Wear and tear is certainly expected but some area just needed to be wiped down
Stayed 3 nights in Jan 2024
Response from Fernando O. on 2024/2/2
Hello Anonymous,Thank you for providing us with your feedback. Our team is working on fixing the issues mentioned. Providing a comfortable stay is our goal, and I apologize for the room's condition.

10/10 Excellent

debra

Stayed 1 night in Jan 2024
Response from Fernando O. on 2024/2/24
Hello Debra,Thank you for the five-star review! We hope to see you again soon!

10/10 Excellent

Catalina

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Fernando O. on 2024/2/2
Hello Catalina,Thank you for the five-star review. We hope to see you again!

10/10 Excellent

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing to dislike was paying for parking. Other than that, the place is top-notch and it is where I will stay in the future.
Stayed 1 night in Jan 2024
Response from Fernando O. on 2024/2/12
Hello Elbert,Thank you for the review. We appreciate your business.

10/10 Excellent

Mala

Stayed 1 night in Jan 2024
Response from Fernando O. on 2024/1/22
Hello Mala,Thank you for choosing the Visalia Marriott. We hope to see you again!

10/10 Excellent

Maria Angelica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Fernando O. on 2024/1/22
Good afternoon, Maria Angelica,Thank you for the 10-star rating. We pride ourselves on providing excellent service, and I am happy to know your expectations were met. Thank you!!

10/10 Excellent

BONJIN

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Fernando O. on 2024/1/22
Hello Bonjin,We appreciate you taking time out of your schedule to inform us about your stay. Thank you for staying with us; we hope to see you again soon!

2/10 Terrible

Jessica

Traveled with partner
Liked: Property conditions & facilities
I haven’t had an experience where I felt unsafe at a hotel. This was a first. I had a room that had a door joined with another room, but it was locked on our end. The guests in the room kept trying to open the door several times. The guests also were arguing, fighting and hitting the walls for hours before the first action was taken. Mind you, the walls are paper thin. It was not until 2am that action was taken and after several complaints later they were removed in the middle of the night. We woke up exhausted and fearful to come out of our room.
Stayed 1 night in Jan 2024
Response from Fernando O. on 2024/1/16
Good morning Jessica,Thank you for letting us know about your stay with us. The safety of our guests is our number one priority, and I am sorry to hear about what happened. Thank you for staying at the Visalia Marriott, and we hope you allow us the opportunity to host you again whenever you are in the area.

10/10 Excellent

Tonya

Traveled with family
Liked: Amenities
Our stay was wonderful! The staff was so kind!!
Stayed 2 nights in Jan 2024
Response from The Front Desk on 2024/1/16
Thank you so much for the positive feed back. I will share your feed back with the staff. Have a great day.

10/10 Excellent

Kathryn M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Front Desk on 2024/1/16
Thank you for taking the time to give your feed back. I will share your responses with the staff.

2/10 Terrible

Maira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fernando O. on 2024/1/11
Good afternoon, Maira,I am sorry that your stay was not up to your expectations. Thank you for staying at the Visalia Marriott, and we hope you give us a chance to serve you again.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The Front Desk on 2024/1/16
We appreciate your feed back. As a team we work hard at making sure your stay is great. I will make sure to share your feed back with staff.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Fernando O. on 2024/1/9
Hello Sergio,Thank you for the 5-star review. It was a pleasure having you in our hotel.

6/10 Okay

Breanna

It was quiet even on New Year’s Eve night
Stayed 1 night in Dec 2023
Response from Fernando O. on 2024/1/9
Hello Breanna,Thank you for letting us know about your stay. We hope to host you whenever you are in the area again.

10/10 Excellent

Jorge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fernando O. on 2024/1/9
Good evening, Jorge,It is an honor to know your expectations were met. We hope to see you again soon.

10/10 Excellent

Sarath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fernando O. on 2024/1/9
Hello Sarath,Thank you for your review. We hope to see you again.

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Fernando O. on 2024/1/9
Hi Priscilla,Thank you for your review. We hope to see you again whenever you are in the area.

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than expected
Great customer service, staff very helpful, would stay here again
Stayed 1 night in Dec 2023
Response from Fernando O. on 2024/1/9
Hello Dale,Thank you for the beautiful review. We hope to see you again whenever you are in the area.