Service sucked. Housekeeping was not available. We had to wash our own towels. They charge me resort fees which was just crazy amount and that was after I paid in full
Maciej
於 2022 年 5 月住了 4 晚
10/10 有夠讚
真實旅客
團體旅遊, 家庭旅遊
2021 年 5 月 2 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great Staff and close access to the beach
真實旅客
於 2021 年 4 月住了 2 晚
2/10 很糟糕
Valerie
2021 年 1 月 20 日
Valerie
於 2021 年 1 月住了 2 晚
2/10 很糟糕
dan
家庭旅遊
2020 年 6 月 28 日
不喜歡:整潔度和客房舒適度
dan
於 2020 年 6 月住了 1 晚
4/10 不太好
Debbie,Chicago il
團體旅遊
2020 年 3 月 2 日
不喜歡:設施服務
Every single little detail was an extra charge. Room had a lot of small issues. Service for the room terrible. WAY overpriced for what we got. Would not go again.
Debbie
於 2020 年 2 月住了 2 晚
2/10 很糟糕
Irina
家庭旅遊
2020 年 1 月 14 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Irina
於 2019 年 12 月住了 8 晚
10/10 有夠讚
RickyRicardo,New York / Boston
家庭旅遊
2019 年 9 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything from staff( Ricardo) attending to all our needs, to services (pool, restaurant) perfect setting for a family reunion. We will definitely come back and this time take advantage of All the places and ideas that they told us about. Great Customer service.
RickyRicardo
於 2019 年 9 月住了 1 晚
2/10 很糟糕
真實旅客
2019 年 4 月 8 日
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
After receiving a call the morning I was going to fly in they indicated that the property was not available any longer and they offered me cancellation which I said was fine. Then they told me I had to call Orbitz. I called Orbitz and spent an hour on the phone with them and they said that I could not cancel because it was a non-cancelable reservation. We went round and round. Then received eight email confirmations that I was all set. I got to the property checked in they indicated there were $300 additional charges beyond what Orbitz confirmed for my bill. They also charge me for parking and I did not have a car. After the first day they called me from the property management company and said that I had to get out of the room and they physically removed my property from the room. They said that I was only allowed to stay there for one night even though I have eight email confirmations from Orbitz the day of my travel confirming a two night stay. This was one of the worst experiences I’ve ever had in my life and I will never use Orbitz again nor will I ever recommend them to anyone. This was a complete nightmare and I am seriously considering legal action based upon their illegal entry into my room.
When I last spoke with the lady from Orbitz who I was on the phone with for over an hour I told her I expected some consideration and I never heard anything back. This was even before they physically remove my property from the room. They locked me out of the room.More