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Reviews of Gallery One Private Condos

3.5 out of 5
Gallery One Private Condos
2670 East Sunrise Boulevard, Fort Lauderdale, FL

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 100 reviews" "
Rating 8 - Good. 28 out of 100 reviews" "
Rating 6 - Okay. 14 out of 100 reviews" "
Rating 4 - Poor. 16 out of 100 reviews" "
Rating 2 - Terrible. 7 out of 100 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Edward , New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private owner
I booked this and was very reluctant at 1st, however I got the insurance from Expedia in case something went wrong!!! I Loved it, the only issue was I had to valet every time. I would love to book again on my next visit!!!
Stayed 3 nights in Apr 2018
Response from Andrew on 2018/4/17
Thank you for the positive feedback

4/10 Poor

Cristina, Panama

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good location bud information during reservation
The hotel was very well located but when I made the reservation I did not notice that the room was privately owned and had no maid service every day. This has never happened to me in Expedia. You should advertise this room through the hotel management so when rented people can get all the benefits of the hotel.
Stayed 3 nights in Dec 2017
Response from John on 2017/12/27
You rented a private condo not a hotel room.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were to receive parking included & were charged $33 per day. After checking out we discovered they had charged our credit card twice for the parking. We are still trying to solve this issue with the hotel. The rooms are in need of renovation and updating. The hotel didn’t seem too helpful because we booked the room through Expedia instead of directly through them.
Stayed 4 nights in Nov 2017
Response from Bob on 2017/12/18
You will receive a refund for the valet parking. The building changed the parking rules without notice and left many owners in the vulnerable position of honoring valet parking when it was no longer available. This was an appalling business practice carried out by Hilton and the building developer to undermine owners who operate outside their rental program.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Average rooms near to Mall
Pool closed. No internet in rooms. Because it was private condo wi-fi in lobby did not accept our room number. We did use the laundry. Watch out for flooding on the laundry floor. Hotel outside entrance was being cement covered all one morning blowing all over hotel. Difficult to leave hotel untill manager stopoed them. That could have been a health issue because we received NO notice.
Stayed 4 nights in Nov 2017
Response from Andrew on 2017/11/28
Our guests receive free wifi. The pool and entrance area are now back in service.

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
GOOD nice hotel.l LIKED
Is good area.
Stayed 1 night in Jul 2017

2/10 Terrible

sabrina s.

got scamed for parking fees
even though the parking fees were included in my total price, the hotel did not want ti give me the keys unless i paid the parking of 180usd. Tried to get it back from the owner...so far nothing. vrbo and gallery one= last time for me. The service received at the hotel was non existent even for an extra pair of sheets because there was one missing for the kids in the condo. after proposing paying for it the answer was " sorry can't halp you, you are on a private unit". so my kids can freeze!! thanks what a customer service!!!

10/10 Excellent

erica

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay! Nice room!
This was perfect for our family! we had 7 people all together and we still had room for 1 more person. The condo was clean well kept and just comfortable. The only thing was house keeping did not come the whole time of our stay. We were told that if we need something we had to call a different number (which we did not have) I assume the condo was own privately and not by the Hotel its self. so we had to buy our own toilet paper and reuse towels. other than that we had a good time and our stay here was pleasant. well worth it and I would stay here again for sure!!! and the pool was great for the kids!!
Stayed 4 nights in Jun 2017

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Disappointment and waste of saved money
This was a complete disappointment and truly feel like it ruined our family vacation. Saved for years for this vacation to be so disappointed to have wasted a huge amount of it. We will highly reconsider going thru Hotels.com again. We are truly terrified this experience will happen again. I have never been so disgusted and disappointed. We can never get those 2 weeks back and I feel terrible I put my family thru this. Hotels.com should very much consider removing this rental from their site. I feel terrible for whoever may rent from this place again. and If they want to contact me for more information I will freely give my number. Again, a this was a ruined vacation. Our family saved money for this trip and feel taken advantage of. Bugs everywhere, stains on carpet, Vomit on carpet, sour milk in dishes in cupboard, gum on carpet, beds uncomfortable and had bugs, no house cleaning, vacuum in closet had vomit and sour milk inside it and clogged with it, not enough towels and cloths, personal items from stranger in closet with opened food and alcohol laying around, refrigerator froze the food and ruined it, air conditioned wouldn't work, pullout couch bed was bent and VERY UNCOMFORTABLE, etc.... We were also told there would be free self parking and ended up paying for valet parking which was a huge amount from our savings. Tried to move but could not get a full reimbursement and had to stay. It was awful. Hotel has nothing to do with you at all! Nothing from hotel is included.
Stayed 12 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room, construction underway. Not worth 1/2
The room was supposedly clean an absolutely filthy. There's another hotel under construction next door with cranes and everything else loud and intrusive and the hotel front desk has nothing to do with the private condos so when you try to call the private condo company no one ever answers the phone. Took over 3 hours for Orbitz to get ahold of the person at the condo desk which is ridiculous in the middle of the day my room was not what I paid for I had no Canal View I had a parking lot View and a construction View and it was filthy. I would have been happier staying at a Motel 6. Stay here at your own risk the property on the scale of 1 to 10 is no more than a 2.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More Than I Expected
My stay at Gallery One was great. Everything was accommodating and the view was amazing. I got more than I paid for. My only complaint would be if you rent a private owner condo the owner should considering putting a extra roll of tissue in the room. Room sleeps 4 and 1 roll of tissue won't cut it.
Stayed 1 night in Jul 2017

2/10 Terrible

patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all matching the Description
The Private Condos at GalleryOne in Fort Lauderdale, Florida, were not at all what we were expecting. First, we called the resort to see if our room might be ready 1 hour early and were told unfortunately not as the condo owners would not allow early check ins. So we waited until our time, and when we arrived we checked in and found out there was a Valet Fee of $35 a day. Not what we expected, but we paid it and went on. We got our room keys, and went to drop off our bags. We were given room 1030 with two queen beds and a balcony. We got to the room and there was mold covering parts of the ceiling as seen in the pictures below. This was unacceptable. We also learned that the two night stay did not include any maid service which was OK and did not include more than one roll of toilet paper and no paper towels for the kitchen. So we continued to look past that and move on with our evening. We left the room and headed down to the pool to relax. We found some chairs and an umbrella for shade and noticed that the pool was in working order but that the hot tub was not working. Again we tried to look past that. The room itself was fine as we had a place to relax, eat, shower, and sleep, but the up keep of the room itself was awful. Oh and by the way, during a shower a little friend came by to greet in the form of a cockroach. Again not acceptable. Would we use these condos again? Probably not. Would we recommend them to someone? No.
Stayed 2 nights in Jul 2017

8/10 Good

Robert, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but beware of hidden costs
Hotel was excellent with good location. They charge for everything including mandatory valet parking at $35 per day. Internet is also a charge. The room is still a value though as it has everything from kitchenette to separate living room with pullout.
Stayed 1 night in Jun 2017
Response from John on 2017/12/30
Internet is free for our guests.

8/10 Good

Chalmos R.

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing Stay
No maid service, clean towels or linens, or even toilet paper were furnished after two days; the explanation given by the front desk was that the unit I had booked was "privately owned," although the room contained notices placed near the phone to contact the Doubltree/Hilton front desk should I need anything at all. If it was a private unit, why were these notices posted in the unit at all, and furthermore, why was I not notified by hotels.com this information upon booking? This experience makes me doubt hotels.com's honesty and reliability, and the Doubltree/Hilton hotel's choice to affiliate themselves with a hotel that provides both accommodations under their name and also ones that are "privately-owned," causing much disappointment and confusion on my part during my much-anticipated vacation. Very aggravating situation that marked my stay with frustration.
Stayed 4 nights in Jun 2017
Response from Andrew on 2017/12/27
Correct, you rented a private condo as stated in the title. The units a setup with supplies for your initial days but you need to buy additional items when required. There is a publix right across the road.

4/10 Poor

Derrick, Houston TX

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Condos are not apart of the hotel
I am a Hhonors member and your stay as a guest of the private condos you will not get points for your stay. The room are nice with patio deck. My condo was equipped with an iron but did not have a board. The hot tub still have not been fixed and I read this on a review from a previous quest some time ago, in which the time frame should of surpass with repairs. Don't expect the hotel to accommodate you with anything in which they will tell you that your room is not apart of there hotel because they are privately own so your stay will be like you are a guest with air bnb. The hotel charges you for parking like you are there guest which is $33.00 plus tax a night in which I thought if this is privately own condos where is the free parking pass for the parking deck. My condo also had roaches crawling on the countertop, this have to be constant problem because there was combat bait under the cabinet.
Stayed 2 nights in Jul 2017
Response from John on 2017/12/27
If you book anywhere other than Hiltons own website you will not collect hhonors points. That applies to Expedia also. When you review please always be careful to provide accurate information. All guests pay for valet parking. Hilton and private guests.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location and view
We have rented at Gallery One for the past eight years. This last year, we experienced a significant deterioration with the entire hotel. The grounds and elevators were unkept and dirty, trash cans full, front office staff particularly the supervisor needs another job! The halls were dirty, carpets stained throughout the hall ways and smell stuffy. We did not have a housekeeper ever come to our room despite the owner telling us they would send one the next day. Floors and bathrooms were dirty and we had to clean floors ourselves. However, the most disappointing thing is the hotel charges for valet parking! $ 37.00 to valet park. I should have the right to self park , specially at the rate they charge for valet plus tip! We Then we're told by the private owner condos charge differently. The front desk supervisor at the front desk never told us that, she was quick to charge the full amount and was rude!!! Hotel and private condo owner need to be transparent with their customers. What a shame!! This hotel needs a lesson in customer service and get it together!!!
Stayed 4 nights in Jul 2017
Response from John on 2017/12/27
Correct, the building developer has done a very poor job of maintaining the building.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean
spacious room, great view. breakfast not included. bought it anyway and very disappointed.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
We had a bad experience since we got there. we had not been told that the property had a private owner and the hotel would not do anything to make our experience better they would say that they were not responsible for our unit since it had a private owner. Also we had been told that the parking was free and had to pay for it anyways. Also we stayed there for a week and no one came to clean since it was a private unit. The bath tub on the master room was always flooding.
Stayed 7 nights in Jun 2017
Response from John on 2017/12/27
Hilton changed the parking rules without notice and left many owners in a difficult situation. This was appalling behavior and done deliberately to force all owners back into the Hilton rental program which they of course profit from.

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service
No toiletries no cleanings
There hotel was somehow separate from the private condos so we could not get toiletries when we needed them. Room was never cleaned, stayed two nights.
Stayed 2 nights in Jun 2017
Response from Andrew on 2017/12/27
You rented a private condo. As such the unit is set up initially with toiletries but there is no daily maid service.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated,dirty,very expensive$5.75 for 16oz coke
Manager was very rude in regards to private condo rentals.
Stayed 1 night in Jun 2017
Response from John on 2017/12/27
You're blaming us for the price of a coke from a vending machine!

4/10 Poor

joe, GA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a lot of work
Hotel staff and valet was very nice, but my room was terrible. Soon as I walked in the kitchen was filled with water from the dishwasher. Bathroom was dirty.
Stayed 1 night in Jun 2017

4/10 Poor

Paula

Disliked: Staff & service, property conditions & facilities
So many better choices in the area!
This property is very dated and is desperate need of some TLC, even though the lobby seemed updated. My unit was old and needed new carpet and paint, to the point where I questioned if it was actually clean. The furniture in the living room was sparse and mismatched and not at all cozy. The couch even made an obnoxious groaning noise when I sat on it. The bed was OK and the view was spectacular. While the shower with glass door was a pleasant surprise, the shower itself needed to be re-grouted and had a ton of mildew. I almost wished I had been wearing flip flops. The breakfast was expensive considering it wasn't very good. The free breakfast at a Hampton is better. Getting a cup of coffee or a bottle of water from the lobby (that I was more than willing to pay for!) was really inconvenient. It seemed like we were bothering the staff members. With so many other choices of hotels in the area, this was a first and a last at this one.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating Family
the stay was very nice. The condos were exceptional. clean very nice. the waterway everything was excellent.
Stayed 1 night in Jun 2017

10/10 Excellent

claudette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from Andrew on 2017/6/16
Thank you for your feedback, its greatly appreciated.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Evening staffed was very rude charge me for every little nickel and dimes thing even charge me to have a package delivered there for work.
Stayed 1 night in Jun 2017
Response from Andrew on 2017/6/16
Thank you for your feedback, its greatly appreciated. We only provide accommodation and are not responsible for other items you may buy from the hotel itself. When you stay with us wifi is included.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 2 nights in Jun 2017
Response from Andrew on 2017/6/16
Thank you for your feedback, its greatly appreciated.

4/10 Poor

Glen

Liked: Room comfort
Disliked: Cleanliness, staff & service
Short of expectations
When I first arrived, It wasn't clear it was the Double Tree condos. The first room they gave me was never cleaned and had un-made beds, dirty dishes & towels, etc... Went to front desk and they said this was a private condo that they couldn't help. However, they (DoubleTree Associates) did their everything they could, they kept looking up phone numbers until I got a hold of someone. Then they gave me a new room. Thought it was nice, then the thermostat for the Air said low battery and wouldn't turn on. Had to take the thermostat apart and take the batteries from the tv remote to get Air working. Then the light bulb over the dinning room table was burnt out. Went in the bathroom and saw mold in the shower. Something a little Tilex would fix. Not what I expected after a long day of travel. Also, they said free parking on my reservation, parking is $33 plus tax.
Stayed 1 night in Jun 2017
Response from Andrew on 2017/6/11
Guest did not stay in one of our units. He booked with another managed property.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great surprise!
I kept checking my reservation details because I couldn't believe I got this place for so cheap. Huge room with nice view of canal/river. Loved everything about it. Keep in mind that valley parking is required, not a choice, in case you are squeamish about other people driving your car. This is a Doubletree property but with some condos or larger suites. Stayed only one night. Wished I could have stayed longer.
Stayed 1 night in May 2017
Response from Andrew on 2017/6/16
Thank you, we appreciate your feedback.

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 1 night in May 2017
Response from Andrew on 2017/6/16
Thank you, we appreciate your feedback.

6/10 Okay

Kimberly

Disliked: Staff & service, property conditions & facilities
Not impressed.
Not as expected. When I checked in at 3am after a delayed flight the door was propped open by the deadbolt.. Not very secure for a woman traveling alone. No hotel amenities or maid.. No fresh towels each day.. No coffee for coffee maker.. . I would not book this again.
Response from Andrew on 2017/6/16
Thank you, we appreciate your feedback.

8/10 Good

Derlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for the money! ☺
Nice stay! ☺
Response from Andrew on 2017/6/16
Thank you, we appreciate your feedback.

8/10 Good

David, Orlando, Florida

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel, beautiful view
We stayed here for a training conference, not a vacation get-away. Hotel was very nice, and the front desk staff was wonderful! Bar staff both days was not so great. Long wait times to get a drink and order food. Hot tub was broken, which was VERY disappointing. Pool and view of the waterway was beautiful. I would recommend this Hotel. It was reasonably priced and our suite was lovely. Valet parking was free with out suite, and we took an Uber to dinner both nights which was less than $5 both times.

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Great place in a great location. Walking distance to everything. The condo was spacious clean and well put together. I Would definetly recommend it. I would rate it 4*+
Response from Andrew on 2017/6/16
Thank you, we appreciate your feedback.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

jlove23, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted!
This private condo experience was very disappointing. The room was disgusting. I tried to look beyond the dirty shower floor grout, dingy blanket with stains, dust on the nightstands and lamps, dirty carpet, broken cabinet, tear in the sheet, and what looked like water stains and mold on the ceiling and around the air conditioning but the last straw was roaches. My daughter and I came back from a long day just to turn on the lights and be greeted by roaches. I went to the front desk but they said they couldn't do anything because it was a private condo. I called the number provided but there was no name on the voicemail. I emailed the email address provided on the room door and I still haven't received a response. I called Expedia and they tried to contact the management and I still haven't received a response. I could not believe it. After seeing roaches and making phone calls, I checked out at 11 pm and found another hotel.
Broken cabinet
Some water stains or something
I got a picture of one of the roach family
Stained comforter
Response from Andrew on 2017/6/16
Very aggressive guest. Would prefer she book elsewhere next time.

4/10 Poor

ALDECE

Disliked: Cleanliness, property conditions & facilities
Response from Andrew on 2017/5/8
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joseph

Liked: Staff & service, property conditions & facilities, room comfort
Response from Andrew on 2017/3/27
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Very clean and well maintained. Would stay here again.
Everyone was very helpful and nice.

6/10 Okay

Mike

The lift bridge is noisey, so hard to sleep. Hotel is starting to age.
Response from Andrew on 2017/3/22
Those units have the best views. Try a unit on the south side of the building next time you stay with us.

8/10 Good

Jerilynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Corner condo
We arrived during spring break and noticed many students on site. Despite that, we did not have issues with any rowdy or noisy guests. Our room was at the end of the building and had a second set of doors before entering our suite which helped block unwanted noise. The person at check in was really polite and checked me in quickly. All the valet guys were friendly and promptly retrieved our car. Our server we had for breakfast was such a happy person early in the morning which started our day off right. The pool area was small. The main beach is a far walk but driving there would take minutes. Our room provided a couple of beach chairs to go ale with us. Overal it was a good hotel and I would stay here again.
Response from Andrew on 2017/3/17
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring Break 2017!
It was great overall! Perfect for my friends and I! To make the trip even better I felt like the pool area needed to have speakers and play relaxing music. This is the first hotel I have been too that has ever not had music playing. The hotel was very nice and the rooms were very big! It was close to the beach, mall. and grocery store, everything within walking distance! Overall a great stay!
Response from Andrew on 2017/3/15
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Kaitlyn, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condo for a group of girls
The condo was very nice but we did have to provide everything for ourselves. The bathroom and bedrooms were all clean and nice. The beds were comfortable but the pull out couch was not comfortable and very dirty. The view was good and overall the hotel was very safe and nice. The staff was very nice and welcoming with cookies. Valet was very helpful as well. The pool and hot tub were nice.
Response from Dee on 2017/3/15
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

carolina

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Great location, unit could do with a fresh up.
U it was tired and needed a coat of paint.
Response from Andrew on 2017/3/15
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

2/10 Terrible

Verified traveler

Dirty Messy Room and Non Responsive Owners
After driving 3 hours to the property we were tired. Upon opening the door our observations were wet dirty towels strewn everywhere, unmade beds with used linens, garbage in the cans, stains on the carpet and sticky kitchen area floor. We headed back down to the lobby with our luggage. After waiting 3.5 hours in the lobby the room was ready for occupancy. In the morning we discovered two bed bug bites. A partial refund of was requested in the amount of $23.37 for the 3.5 hours we were unable to occupy the unit, the owner has not responded.

10/10 Excellent

Ryan B.

Great space with the amenities of a hotel
Great condo for the size of the group we had. Great space with all the amenities of the hotel.
Stayed 1 night in Feb 2017

6/10 Okay

Maria

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The room was nice..
Response from Andrew on 2017/3/16
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Hotel Great. Private Condo Terrible
Hotel couldn't find reservation when I first arrived. Then I received a letter from them saying there was a problem with my payment ( Travelocity took the money out weeks ago ) I have stayed at this hotel plenty of times thru Expedia and it had been wonderful. The private condo room was dirty, the toilet disgusting. Smelly food still in the garbage. One coffee cup, half a roll of toilet paper and 3 towels. No explanation anywhere about how to get towels or toilet paper. Rugs filthy. Bedding grungy. Hotel pretty much said we were on our own because it was a private condo.
Response from Andrew on 2017/3/9
This guest did not stay with us. He booked with another privately managed condo in the same property.

10/10 Excellent

Virginia, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gallery One
Was a spacious condo type suite with nice kitchen and very comfortable bed. Great location on the water and walking distance to the beach and multiple shopping centers.
Response from Andrew on 2017/3/7
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

sleepless

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible - noise of draw bridge
Horrible, worst experience for $200 a night. I can't imagine anyone paying $75 a night
Response from Andrew on 2017/3/18
We also have units on the south and east sides of the building. But the best views are from the north side.

8/10 Good

Misty

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was great about the stay. The only feedback I have is for Jeffrey at the front desk. He made me feel not as welcome because he could not find my reservation & blamed it being booked by a 3rd party. The booking source should not change the treatment I receive when checking in.
Response from General Manager on 2017/3/6
Thank you for the review. Always contact us if your encounter any issues to allow us to correct the problem.