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Reviews of Diplomat Beach Resort Hollywood, Curio Collection by Hilton

4.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 1126 out of 2102 reviews" "
Rating 8 - Good. 398 out of 2102 reviews" "
Rating 6 - Okay. 239 out of 2102 reviews" "
Rating 4 - Poor. 164 out of 2102 reviews" "
Rating 2 - Terrible. 175 out of 2102 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed the lobby it was so beautiful all the plants, palm trees area . I loved sitting there to read and have my lunch or dinner . Everyone was so nice . I would definitely come back.
Stayed 4 nights in May 2024

10/10 Excellent

NAKIA

Liked: Cleanliness
Everything was very nice
Stayed 4 nights in May 2024

10/10 Excellent

Antonio, Greer

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk , but the housekeeping needs more attention
Stayed 6 nights in May 2024
Response from General Manager on 2024/5/23
Dear Antonio,Thank you for taking the time to leave this review. We apologize for the inconvenience you experienced during your stay. Your opinion matters, and we appreciate your honesty. Given the opportunity, we would like to provide you with the welcoming environment you deserve. We hope you consider staying with us again.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend! We will be going back soon!
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/23
Dear Angelica,We're delighted to have earned your recommendation. It's important to us to ensure our guests have a comfortable, welcoming stay, and we trust that was the case for you. Please return to The Diplomat Beach Resort Hollywood soon for an even better time.

10/10 Excellent

Arlein

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay . Amazing pool fun and hotel decor
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/22
Dear Arlein,Thank you for choosing The Diplomat Beach Resort Hollywood! We are thrilled you enjoyed your stay, and we appreciate your compliments on our immaculate decor and relaxing pool area. It was a pleasure having you here, and we look forward to welcoming you back for another delightful stay in the future.

10/10 Excellent

Torius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/22
Dear Torius,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

4/10 Poor

Nancy J, New Orleans

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/22
Dear Nancy,Guest satisfaction means everything to our team, so we're of course disappointed to see that your stay with us did not meet to your expectations. Feedback helps us make effective changes that improve the overall experience for all guests, so we hope you will consider reaching out to share how we could have served you better.

10/10 Excellent

vania

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from General Manager on 2024/5/22
Dear Vania,Thank you for your review! We're delighted to hear about your positive experience at The Diplomat Beach Resort Hollywood. Your satisfaction means a lot to our team, and we look forward to welcoming you back for another outstanding stay.

10/10 Excellent

vania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/22
Dear Vania,Thank you for your five-star rating of The Diplomat Beach Resort Hollywood! We're thrilled to hear you had a fantastic experience, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Eliane G S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great to be there for the 5° time. I’ll be back for sure. No complain at all.
Stayed 4 nights in May 2024
Response from General Manager on 2024/5/19
Dear Eliane,We're delighted to welcome you back again to The Diplomat Beach Resort Hollywood! Your loyalty means the world to us, and we're thrilled to hear your experiences are consistently enjoyable. We can't wait to host you again for many more memorable stays in the future.

10/10 Excellent

Diana

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and excellent amenities. However, because we were there over Mother’s Day weekend the crowd was more than the outdoor restaurant might have anticipated and the the waiting time to receive our food order was well over an hour.Also, to my dismay, we found a steak knife laying on the tile around the pool where children were playing. We returned the knife to the staff which was very apologetic.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/19
Dear Diana,Thank you for your compliments on our beautiful property and excellent amenities. We're glad your overall experience was positive, and we appreciate your patience during the busy Mother's Day weekend. Your feedback is greatly appreciated. Please come see us again soon.

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Expensive
Stayed 1 night in Mar 2024
Response from General Manager on 2024/5/19
Dear Daniela,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Should you find yourself back in the area, please come see us again.

10/10 Excellent

Duany

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from General Manager on 2024/5/19
Dear Duany,It was a pleasure hosting you at The Diplomat Beach Resort Hollywood! We're glad you enjoyed your visit, and we hope to see you again soon.

10/10 Excellent

melissa

Traveled with family and small children, Traveled with partner
Liked: Amenities, property conditions & facilities
Everything at the hotel was wonderful. The only thing that needs improvement is there is absolutely nothing to eat after 10 PM in the hotel. The valet told me to Uber somewhere to get food. They don’t even have a little snack shop .the second thing was the valet they were totally overwhelmed, and it took forever to get our car. The parking lot was full and we had to park across the street. The parking lot was full and we had to park across the street.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/19
Dear Melissa,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any inconvenience with the onsite dining hours and for any difficulties with parking. We'll keep your comments in mind, and we hope to see you again soon.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
I did like the how the staff was accommodating. I wish the shower stall was bigger. The overall hotel was very nice.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/17
Dear Christina,Thank you for leaving us a review. We are glad our team was able to accommodate your needs and that you enjoyed your stay. Rest assured, we will take your feedback regarding the shower into consideration as we continuously strive to make improvements for our guests. Your comments are appreciated, and we look forward to welcoming you back to The Diplomat Beach Resort Hollywood again in the future.

10/10 Excellent

Svjetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/5/17
Dear Svjetlana,We're so happy that you enjoyed everything about your stay! It was our pleasure to host you at The Diplomat Beach Resort Hollywood. Thank you so much for the perfect rating, and we hope to see you again soon.

10/10 Excellent

KIRK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/5/16
Dear Kirk,Thank you for your wonderful five-star review. We are delighted you enjoyed your stay at The Diplomat Beach Resort Hollywood and look forward to welcoming you back for another great visit.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay overall
Stayed 5 nights in May 2024
Response from General Manager on 2024/5/16
Dear Donna,Thank you for your review and for giving us a perfect rating! It's wonderful to know you thoroughly enjoyed your recent experience at The Diplomat Beach Resort Hollywood, and we hope to have the pleasure of your company again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/16
Dear Steven,Thank you for being a great guest, as well as the five-star review! It was our pleasure to accommodate your needs while you were here, and we hope to welcome you back to our Resort during your next stay in South Florida.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 2024/5/16
Dear Becky,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

10/10 Excellent

John Robert, Melbourne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice and great atmosphere at the lobby bar
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/15
Dear John,Thank you for choosing The Diplomat Beach Resort Hollywood and for sharing your kind review. We are delighted you enjoyed our clean accommodations and welcoming atmosphere at the lobby bar. It was truly a pleasure having you here, and we'd be delighted to welcome you back.

2/10 Terrible

Mayank

Stayed 2 nights in May 2024
Response from General Manager on 2024/5/16
Dear Mayank,Guest satisfaction means everything to our team, so we're of course disappointed to see that your stay with us did not meet to your expectations. Feedback helps us make effective changes that improve the overall experience for all guests, so we hope you will consider reaching out to share how we could have served you better.

6/10 Okay

Hector

Traveled with family
THE FOOD IS NOT WOOD the restaurant staff is not profecional
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/15
Dear Hector,While we always appreciate hearing from our guests, we are surprised and saddened to see you had a disappointing experience. Our team and dining options are usually considered some of the best in the business, so we apologize that this wasn't your experience. We will review your concerns and our high standards to ensure we always offer our best. We hope to have another opportunity to welcome you back and impress you further.

10/10 Excellent

Donta

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/14
Dear Donta,Thank you very much for the five-star review! We are delighted that you had a truly exceptional experience with us. It was our honor to have you join us at The Diplomat Beach Resort Hollywood, and we look forward to your next visit.

8/10 Good

Yurnet

Liked: Staff & service
Demasiadas personas y muy pocas sillas no había donde sentarse y el restaurante de la playa tremenda demora para poder sentarse almorzar
Stayed 1 night in May 2024
Response from General Manager on 2024/5/14
Dear Yurnet,Thank you for your review. We are delighted to see that your stay with us was a satisfactory one overall. However, we apologize for any inconvenience you experienced at our beach restaurant. We strive to make improvements for the benefit of our guests, so we will share your comments with our team to ensure any opportunity for potential change is seized. It was a pleasure having you here, and we hope to welcome you back in the future.

10/10 Excellent

Yoandry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!!! Room with a view partial view to the city and ocean. Staff always friendly and helpful. Definitely coming back soon!
Stayed 1 night in May 2024
Response from General Manager on 2024/5/13
Dear Yoandry,We're delighted you enjoyed your stay at The Diplomat Beach Resort Hollywood! It's great to know that our beautiful views and friendly staff helped make your visit memorable. The next time you're in town, please come see us again.

6/10 Okay

ISABELLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and well maintained. Staff is great. Unfortunately they play thundering music/ noise at the pool.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/14
Dear Isabella,Thank you for being our guest and sharing your valuable feedback. While we are delighted you enjoyed our beautiful property and great team, we are sorry you were inconvenienced by the noise at the pool. We constantly strive to make improvements, and we will be sure to share your comments with our team. Nevertheless, it was a joy having you here at The Diplomat Beach Resort Hollywood, and we look forward to welcoming you back and impressing you further in the future.

10/10 Excellent

Natan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/13
We are thrilled to have received your five-star rating. Additionally, it is fantastic to learn you enjoyed your stay at The Diplomat Beach Resort Hollywood. Hopefully, we will see you again soon, as it was a pleasure hosting you!

10/10 Excellent

Naidelys

I love this place
Stayed 1 night in May 2024
Response from General Manager on 2024/5/13
Thank you for your stellar review! It was a pleasure hosting you at The Diplomat Beach Resort Hollywood.

10/10 Excellent

Jessica Diffin randal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property but incredibly expensive - would not recommend for long family stays. Sub par bar food was at least 200 for a family of 4. 3 waters - 20 dollars
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/13
Dear Jessica,Thank you for being our valued guest and taking the time to share your feedback. While we are glad to see your perfect rating and hear your praise about our property, we also see your concern about the pricing. We do our best to stay fairly priced in the surrounding market and accommodate our features and atmosphere into the overall value. That said, your concern will be shared with our team to ensure any opportunity for improvement is seized. It was an honor to have you join us, and we would love the opportunity to welcome you back the next time you're in the area.

10/10 Excellent

tea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly updated, conveniently located, great onsite dining.
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/13
The pleasure of welcoming you to The Diplomat Beach Resort Hollywood was all ours. From our lovely, enhanced accommodations to our fantastic onsite dining, we're happy you enjoyed everything about your stay. Take care, and we hope to see you again for another five-star visit.

10/10 Excellent

Kent, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/10
Dear Kent,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is awesome!!
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/7
Dear Brian,Thank you for choosing The Diplomat Beach Resort Hollywood! We're glad you enjoyed your stay. It was a pleasure hosting you, and we look forward to welcoming you soon on your next trip!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/7
Dear Jennifer,Thank you for being a great guest, as well as the five-star review! It was our pleasure to accommodate your needs while you were here, and we hope to welcome you back to our Resort during your next stay in South Florida.

8/10 Good

Tamar, Pepper Pike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced but above average
Stayed 3 nights in May 2024
Response from General Manager on 2024/5/7
Dear Tamar,Thank you for your feedback. We're happy to see much of your stay was pleasant. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt inconvenienced during your time with us. If you're in the area again, we hope you'll give us another opportunity to change your perceptions with an improved experience.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/5/7
Dear Jamie,Our goal is always to go above and beyond for every guest, every stay at The Diplomat, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again in the future and change your perceptions.

10/10 Excellent

Veselin

Excellent so far .
Stayed 1 night in May 2024
Response from General Manager on 2024/5/7
Dear Veselin,Thank you for your perfect rating! We are delighted you are enjoying your experience at The Diplomat Beach Resort Hollywood. If you need anything at all for the remainder of your stay, please don't hesitate to let us know!

10/10 Excellent

Tiffany D Griffin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent! Rooms were very clean!
Stayed 3 nights in Apr 2024

8/10 Good

Gaylen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kylie, Jackson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel lobby blew us away! It was very pretty inside but did lack the attention in the rooms. The rooms needed updating but the hotel itself was very nice for a 1 night stay! We loved the breakfast buffet even though we had to pay a pretty price for it. The steakhouse was very good too! Pricey, yes but so worth it. You can tell that its an older hotel on the outside but the pools were very nice and the beach was clean with outdoor games and umbrellas to use. Fruit-infused water was available next to the pools and ocean. The outdoor restaurant food was not great.. 5/10 and not worth the price.
Stayed 1 night in Apr 2024

8/10 Good

Katrina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time and would probably stay here again. Only real negative was the room service - not a lot of options and dinner arrived in paper/plastic containers with no plates and not enough utensils (we did immediately call down to request plates but they never came).
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/2
Dear Katrina,Thank you for sharing your experience at The Diplomat Beach Resort Hollywood. We trust you had a relaxing visit, but we apologize for the lapse in service. Rest assured, we'll discuss your thoughts internally and strive to improve. We value you as our guest and hope you return.

10/10 Excellent

Ankush

Stayed in beach view room. Very nice and well designed room. Food was good at Playa. No complaints
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/2
Dear Ankush,Thank you for your feedback. It's great to hear that you enjoyed your stay. We're delighted that everything met your expectations, and we look forward to welcoming you back soon for another pleasant visit to The Diplomat Beach Resort Hollywood.

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from General Manager on 2024/5/2
Dear Nathan,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Private beach
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/5/2
Dear Tamika,Thank you for choosing The Diplomat Beach Resort Hollywood and sharing your review. We're happy to hear you enjoyed our beautiful beach. Come back and see us anytime; we'd love to host you again!

10/10 Excellent

Aldina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/5/2
Dear Aldina,Thank you for being a great guest, as well as the five-star review! It was our pleasure to accommodate your needs while you were here, and we hope to welcome you back to our Resort during your next stay in South Florida.

10/10 Excellent

Magno

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sheets were not clean and carpet had stains on it, but a good resort
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/30
Dear Magno,Thank you for taking the time to share your review. We want our guests to have a clean, comfortable experience, and your comments help us ensure we're able to deliver that standard for future visits. We hope you'll visit us soon as work hard to incorporate feedback into our continuous efforts to improve our facilities.

10/10 Excellent

Alfredo, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/30
Dear Alfredo,Thank you for your kind words. Providing exceptional service is a top priority for us, and we appreciate your acknowledgment. We're excited to welcome you back to The Diplomat Beach Resort Hollywood and serve you again.

10/10 Excellent

Nelson, Hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Everything about it.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/30
Dear Nelson,Now, there's a review that's going to make the day of every team member at The Diplomat Beach Resort Hollywood. Thank you for being our guest and sharing your delightful five-star review. We are thrilled you were impressed and look forward to welcoming you back for another great visit.

10/10 Excellent

Christopher james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/30
We greatly appreciate the perfect rating! Thank you so much for being our valued guest. Please don't hesitate to count on us again for another relaxing beachfront escape the next time you're in South Florida!

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/29
We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!