Find hotels in Forest Lake, IL from NT$1,684

"I have stayed in many of the hotels adjacent or near by the convention center in Rosemont, and I would say the Hyatt is the best in terms of those that are actually connected to the CC (an important consideration with variable weather). The hotel itself is spartan and a bit dated, but rooms are immaculate, and the staff is kind and patient. The workout facility is above average. Now for the criticisms: There was a pipe repair during my visit, and the water was shut off, with no notice given to many guests like me, for 3 hours right before/after check-out on the day of departure. Suggestion was given to management to inform all registered guests in advance with text notifications rather than the printed sheets that were evidently available at the front desk 24hours prior to water shut off. I am a low maintenance traveler who rarely has a need to stop at the front desk after checking in, so I had no way of knowing about the pending inconvenience. This necessitated a last minute scramble in my part to reschedule the rest of my day. Complaint was register upon checkout, and desk agent was gracious and professional. "

"The room was better than expected quality and substantially made so quiet and spacious. Would definitely stay here again."

"Everything!"

"Dirty rooms , roaches around the bed , very bad smell "

"Our stay at Eaglewood Resort & Spa, was extremely disappointing and disruptive. We arrived around 11 PM to find the heat in our room not working. A technician attempted a fix, but soon after, a loud alarm began sounding from the heating unit cabinet. When we called the front desk, we were told no technicians were available and were asked to go back to the desk to get a new room key late at night, carrying all our luggage. At the front desk, the staff member was dismissive, spoke over us, and handled the situation unprofessionally. When we raised concerns about his tone, he became visibly agitated, even kicking doors. This behavior was shocking and unacceptable. A manager eventually intervened to de-escalate the situation. Unfortunately, the second room had the exact same issue no heat initially, followed by the same alarm once it was turned on. The only workaround was to either tolerate excessive heat or turn it off completely. By the time this was “resolved,” it was nearly 2:30 AM. We lost most of the night trying to address basic room issues and got less than 3 hours of sleep. For a first-time stay, this experience fell far below expectations. We request a formal response and appropriate compensation for the inconvenience, lack of professionalism, and failure to provide a functional room. "

"Room was clean and staff was friendly. Quiet area."

"Everything was wonderful."

"No"

"Nice thank you"