Suite (Mannelli) | View from room

Reviews of Torre Mannelli Suites

Torre Mannelli Suites
Via Dei Bardi 58, Florence, FI

Reviews

8.6

Excellent

Rating 10 - Excellent. 8 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

9.0/10

Cleanliness

7.4/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Kate

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE OF BATS!
There was a bat living in the rafters. The ceilings are high and we could not get it out. Owner did nothing to remove it and will not refund us. She put us in another hotel (that is nearly $200 less a night because it had no view and was the size of a closet) and refuses to refund us the difference. A previous review shows she did the same thing to another couple. She pretends the back up hotel (Hotel Centro) is that of a friend but our receipt shows it is owned and managed by the same company. It’s a scam going on to charge guests huge amounts for lessor accomadations. The manager is rude and extremely difficult. In addition, the hotel is not marked at all and she gave us horrible directions taking us a half mile away from the hotel. Our GPS took us directly to it but there was no sign marking it. Do not stay at this place. Hotels.com should forbid this woman from posting her hotel before she takes advantage of more customers. Do not stay here. We never want to return to Florence again because our experience with her was so horrible.
Stayed 2 nights in May 2018
Response from Milva Fusi - General Manager - TMS Firenze on 2018/6/5
After many years in hotel business, I must admit that I have never come across a situation nearly similar to the one depicted in these guests’ review. At around 11pm these guests rang me up claiming there was a bat in their suite. Saying that I was surprised is a feeble understatement. I immediately took the following actions: - I asked the guests to open all windows for the pretended bat to fly out; - As I noticed the guests were not cooperative and all they could do was shouting, I called for help my assistant in the building (who is not the manager); he does not speak much English and probably this lead to a communication issue; - I made calls to other hotels looking for alternative accommodation, but on Saturday this was not easy – luckily our sister Hotel Centro had a room and whilst of a different standard, it proved to be very useful – the towels there must have been nice, as these guests thought it well to take them away as a compensation souvenir (without any notice). The following morning I went to the suite personally with our building maintainer - we inspected it thoroughly from top to bottom with ladders and torches – no bat was ever found and mainly not even a small organic trace of it. Whatever these guests had seen or felt, it had totally disappeared. The suite has been occupied the whole of the following week without any problems. I would like to stress that it is a pure allegation with no ground whatsoever to say that we organized a scam to charge guests and we are considering pursuing legal action against these guests for this review – in fact, apart from a few minor issues, all of our guests enjoy their stay in our suites and are always happy. To end it up, I think about all this with a mix of bitter and amusing feeling – working in tourism implies coming across some particular happenings and this is probably one of them.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally locates penthouse suite
Can’t find a more central location... and the views from the suite balcony is amazing. Drinking coffee in early morning looking out over the Ponte Vecchio is priceless. Was met by staff member to check in.. he walked us thru all the details and amenities, as well as helped with any additional services or suggestions. Great couple of nights to finish our a memorable week in Florence
Response from Torre Mannelli Suite on 2018/5/2
Thank you for your kind review we hope to have you as our guest again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence at it's best.
Beautiful location, wonderful accommodations, incredible view! Near most everything.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Amazing spot! There isn't a better location in all of Florence
Stayed 2 nights in Sep 2017

8/10 Good

Darin

Liked: Cleanliness, property conditions & facilities, room comfort
Location, Location, Location
The location was amazing. It had a view off of the balcony of the Arno/Ponte Vecchio, Duomo and Basilica di San Marco in Florence and off of the other balcony a view of the Pitti Palace. Easy access to restaurants and shopping. Wi-Fi was spotty, but all in all a great place to stay in Florence. Not a traditional hotel, so no daily service (unless you want to pay extra), which was fine for us...but should be noted.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

lorraine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The room was extremely aekward. It was a two level apt where the bed was upstairs and the bathroom was downstairs. The stairs to walk up and down was difficult. To get to the room was take a tiny elevator to rooftop then walk up stairs to the room

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This has to be the best, most romantic room in Florence. I can't imagine there is a more romantic, better view or private terrace in Florence!

10/10 Excellent

JOHN, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star quality with a view rivaling any.
Excellent hotel in a historic building literally in the middle of it all! A true five star experience!

10/10 Excellent

Makoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Leonardo-Torre Mannelli Suites on 2018/8/16
Thanks a lot for your review! Best Regards

10/10 Excellent

bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conforto na ponte vecchio
Estadia maravilhosa. Única observação: hidromassagem é grande e o tempo de água quente não é o suficiente para ela funcionar, só é possível encher ela com água morna para fria, o que não é agradável no inverno.
Stayed 4 nights in Nov 2017