2/10 很糟糕
Hannah
家庭旅遊
2025 年 6 月 12 日
不喜歡：整潔度、設施服務和住宿環境和硬體
MOLD! 90 STEPS! LOUD AND 90 STAIRS! DO NOT BOOK! Picture this, you finally get done lugging your suitcases and traveling to Florence. Then you are met with the assistant of the property who you have to wait on for 10 minutes to arrive after getting haggled over your arrival time multiple times throughout the day… and she asks you how many bags you have (3 larger suitcases) looks at you with wide eyes and says “you have to walk up 6 stories” and continues to say “I will meet you guys at the top” offering no help with luggage or even offering to carry a purse. We had to lug everything up over 90 stairs in a dark and hot hallway (SCARY) with no ac. Then after checking in you realize you have no hot water! So you message every single one of the assistant numbers and the property multiple times over a span of 30 hours and are hit with no response besides “send a picture of the boiler” and “there’s nothing we can do until tomorrow” which was then our third day staying at the property. Our final straw was when we were grateful to finally have a washing machine and it was COVERED IN MOLD!!! I have pictures to prove it! Not only that but dirty tissues underneath the bed, no air conditioner for long periods at a time, broken baseboards and a FILTHY STAINED couch. Now I am not normally an individual who writes bad reviews as I work in the hospitality industry, but this was terrible. We were offered no solution to our issues and had to pay for an additional hotel out of our pocket!
Hannah
於 2025 年 6 月住了 3 晚