2/10 Terrible
Verified traveler
2018/9/26
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of poor communication!!!
Was send an email to tell me to confirm the time of arrival as check in was at 2pm (it also states that if we was any late we would be charged) but if we arrived early we can drop off our luggage first and return at 2 to check in. I knew i would arrive early so i emailed to say i can come early to drop of luggage but heard nothing,on the day of arrival i still hadnt recieved an email back. So with the whatsapp number they provided me with, i whatsapped to confirm that i could drop off luggage first BUT this was not the case. I got a reply to say that i could not drop off the luggage and that check in was not till 2.30 (a 30min delay)! The communication is digusting as we had to lug our luggage around for the whole entire time and worse of all we arrived at 2.30 at the property and the person checking us in was LATE there was noone there to let us in!!! Which meant we wasted more time where we could have gone sight seeing. Knowing that if we was late to check in we would have got charged but this was the other way round and yet got no money off our stay especially for their misinterpretation for the luggage drop off.
Please view photo of the construction site right outside the apartment you'll hear loud noises and the place is full of dust. If you have a heavy suitcase be warned that there is no lift but stairs.
Only two of us stayed in the apartment and hot water ran out after two showers the sink leaked water everywhere (photo).
Small room, no iron but has hairdryer.
Verified traveler
Stayed 5 nights in Sep 2018