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Reviews of New Generation Hostel Florence Center

New Generation Hostel Florence Center
Borgo Ognissanti, 44, Florence

Reviews

8.0

Very Good

Rating 10 - Excellent. 15 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 4 out of 29 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanne, Hoover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a cloister
Stayed 3 nights in May 2022

8/10 Good

Amr

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique experience
Stayed 2 nights in Jan 2022

10/10 Excellent

Summah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Affordable and close to the centre
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hostel is very centrally located, just a 5 minutes walk from the main train station. It's inside an old monastery, the scenery is truly spectacular with many walls covered in frescoes. The room was spacious, the bunk beds very large and comfortable, and they are set up so as to offer much more privacy than in most hostels. The room was very clean, and I applreciated the large lockers. In the future I would have no problem staying at this hostel again
Stayed 1 night in Sep 2021

6/10 Okay

Nicholas

Liked: Cleanliness
Ok Hostel
This hostel was ok. There was not a lock on the bathroom door in a room of 6. They make you leave the key at the desk when you leave. I also asked to leave my bag for one hour after checking out and they let me buy said any longer and they would charge. Nice lockers and beds were good.
Stayed 1 night in Sep 2021

8/10 Good

Soureek

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid rooms. Nothing special but very much worth the price for the walkability
Stayed 1 night in Aug 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique place to stay
The way its setup is pretty unique being attached to the church. I enjoyed my stay here so much I extended it. The garden area is a great place to hang out in the later part of the day.
Stayed 2 nights in Jul 2021

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fallaba mucho el wifi en general bien!
Stayed 1 night in Apr 2022

2/10 Terrible

So Jung

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1) Room condition was aweful. Refrigerator was broken and the bunker bed was squeaking all the time. Room was very dusty, it looked like they don't clean the floor. I could see the dust balls lying on the floor. When i wiped the bed stairs with a tissue, it was so dirty too. 2) I booked a premium room which includes towels but they provide only one towel during the whole stay. There is no rug or a towel for your feet in the bathroom, so you have to use the same towel for your body and your feet or pay 2 euros for a new towel. 3) Kitchen was not getting managed by the staffs. Equipments and the tables were dirty everytime i used them. There's only couple of spoons for the entire hostel so you won't be able to get one if someone's already using them. No microwave either. 4) Some of the staffs were not working properly. They didn't closed the window nor locked the door after cleaning the room. The woman at the front desk is very rude and arrogant. She looked super annoyed when i first met her because i didn't left the key at the counter when i went out, even though no one told me the rule before. She never greets guests and doesn't even give them a look when they enter. She didn't even answer back everytime i say hello to her. She doesn't even say a word when i'm leaving the key at the counter although i say thank you to her. She said why instead ofjust answering when i asked her a simple question about the working hour of the counter. Acts like if she doesn't want to meetguests
Stayed 5 nights in Feb 2022

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In giro in giro
Sono partita per un paio di giorni di vacanza e non mi decido ancora a rientrare. A parte il tempo tutto il resto va bene. Ho disertato la folla e visitato luoghi non affollat tra i quali l’orlo botanico che rivedrò in altre stagioni.
Stayed 2 nights in Dec 2021

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una esperienza nuova, mi ha chiamato l'attenzione il letto a castello e per ultimo non mi e' sembrato corretto i 3 euro a persona che mi hanno applicato
Stayed 1 night in Sep 2021

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uffizi
Per visitare gli Uffizi con un amico che ancora non li aveva mai visti. Il primo giorno di viaggio fuori regione (Veneto) dopo tanto tempo. Vaccinata e anche con il green pass.
Stayed 2 nights in Jun 2021

10/10 Excellent

Michel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

6/10 Okay

Michel

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location 8~10 min walk from the central station. Really clean and new and there's a kitchen in the hostel for guests to cook and talk.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
雰囲気抜群、清潔なホステル
修道院の一部ということで雰囲気は抜群。ホステル部分はリフォームしてありとても清潔。バスルームも広く、ベッドも2段ベッドタイプではないので快適だった。 ただ個人ライトの向きが変わらず、向かい合った人のライトがこちらに向くのでかなり眩しくアイマスクが必要だった。フロントから部屋まではかなり距離があり、階段や段差も多く荷物が多い人には少し不便だと思う。オンラインチェックインをしないとフロントチェックインに手数料が3ユーロかかると言われ、メールでオンラインチェックインのメールを送っているからチェックするようにいわれた。だけどそんなメール受け取っていないし、隣にいた外国人男性もホステルで同室になった外国人女性も同じことを言っていた。フロント係の人は委託されたスタッフといった感じでマニュアル通りの対応しかできない様子だった。 共同キッチンにはオーブンはあるが、電子レンジがなかったのが残念だった。 SMN駅から徒歩圏内、中心地までも徒歩圏内だし、近くに安くておいしいレストランもあるし、部屋はとてもよかったので、総合的には満足しています。
Stayed 3 nights in Jan 2020

2/10 Terrible

K, Japan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインの時の従業員の対応が最悪でした。 オンラインチェックインをしろと言われ でも、私にはリンクが届いていなかったし 何も聞いていなかった。 リンクがないのにオンラインチェックインをしないと泊まれないと危うく泊まることができなかった。 後、デポジットのカード入力はどのカードを入れてもエラーになる。 私の持ってたカードがおかしいと疑われたが、実際は機械がコードが繋がっていなかった。 この一連でのやりとりの間、従業員の態度は本当に最悪でした。 同じ値段でいくらでも周りにはホステルがあるので他をお勧めします。 私は二度と泊まらない！
Stayed 2 nights in Jan 2020

4/10 Poor

Oguzhan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Girişte 20 Euro depozit ödedim henüz geri almadım
Girişte 20 euro depozit parası aldılar ve sadece kart ile alınıyor. Geri ödeneceğini söylediler ama henüz geri yatan bir para yok.Konaklamaya 18 Euro verip Depozite 20 euro vermek ayrı bir olay
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ostello molto carino con un chiostro molto bello. Le stanze grandi pulite e comode. Il bagno comodissimo e pulito. I letti a castello sono comodi e robustissimi sono infatti di muratore con scala per accedere al letto superiore. Un po' brigoso il check in ed il pagamento cauzione, tassa di soggiorno etc... C'è un apparecchio lento e smemorato. Ma nel complesso molto molto bello
Stayed 1 night in Dec 2019

2/10 Terrible

patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mateo
El hotel muestra en la página de Hoteles.com habitaciones de dos camarotes y habitación para 4 personas y esa fue la razón por la que reservé pero cuando llegue al hotel era habitación de cuatro camarotes y 8 personas !!!! Invivible!! La razón según lo que dijo HOTELES.COM ES QUE EN LA FOTO NO ENTRA PARA SACAR QUE TIENE 4 CAMAROTES LA HABITACIÓN!!
Stayed 1 night in Dec 2019
Response from New Generation Hostel on 2019/12/27
Hi Mateo, Thank you for your feedback. We are really sorry to hear that you didn’t get the room you ordered. We will definitely check what the problem is and fix it immediately. hope to see you again and provide you with appropriate services. Best regards, New Generation Hostel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dormir dans un lieu historique. C'est magnifique, tous les tableaux du cloître.
Stayed 2 nights in Dec 2019
Response from New Generation Hostel on 2019/12/27
Hello, Thank you for your feedback. We are glad you liked the place of our hostel. Hope to see you soon again! Best regards, New Generation Hostel

10/10 Excellent

焼きちくわ, 静岡

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
教会を改築したゲストハウスで雰囲気が良かった。 問題点はローマのニュージェネ同様キッチン用具が少ないこと。 フライパン１つしかないから誰か使ってると料理が出来ない。
Stayed 3 nights in Dec 2019
Response from New Generation Hostel on 2019/12/16
Hi 焼きちくわ, Thank you for your feedback. We are glad that you liked our atmosphere. About the pan, thank you - we will take into account. Hope to see you again, Best regards, New Generation Hostel

6/10 Okay

Özgür

Liked: Cleanliness
Odalar buz gibiydi, klima yatakların olduğu yeri ısıtmıyor. Yataklar küçük, içi yeni banyosu temizdi
Stayed 2 nights in Nov 2019
Response from New Generation Hostel on 2019/12/5
Hi Özgür, Our main concern is that guests feel at ease, so we are happy to read your observation and roll up our sleeves to fix our heating system as soon as possible. we invite you to visit us soon and have a more comfortable experience. Best wishes, New Generation Hostel

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from New Generation Hostel on 2019/12/5
Thank you for rating us. Best wishes, New Generation Hostel

8/10 Good

María Eugenia

Liked: Cleanliness
Stayed 3 nights in Nov 2019
Response from New Generation Hostel on 2019/11/29
Hi Maria Eugenia, Thank you for your rating. Hope to see you soon again in our hostels best regards, New Generation Hostel