The hotel was truly amazing but I cannot give it 5 stars. I woke up with bed bug bites all over my body the very first night. I stayed 2 nights with my husband and daughter. My husband is always hot so he slept over the covers, hence why he did not get bit. My daughter had her own bed. I must say the issue was rectified immediately; they changed the mattress the same day and they were very apologetic about the unfortunate event highlighting this was not usual at all.
Aside from that, the hotel is truly beautiful. It is very modern and within walking distance to all attractions. From the moment we arrived, we were received with the utmost customer service. They assisted us with our bags, showed us to our room, welcomed us with a bottle of champagne, met us at the reception with more champagne, and took their time to sit with us to give us restaurant recommendations. They even made dinner reservations for us, making it really easy for us to simply show up for dinner. Their Customer Service was above reproach. The breakfast was also amazing providing a variety of foods both hot and cold. I absolutely loved their espresso machine!!! The hotel is close to everything so it is super easy to walk to all major attractions. The area is safe even late in the evening.