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Reviews of Twin Arrows Navajo Casino Resort

4 out of 5
Twin Arrows Navajo Casino Resort
22181 Resort Blvd, Exit 219 I-40, Flagstaff, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 786 out of 1076 reviews" "
Rating 8 - Good. 149 out of 1076 reviews" "
Rating 6 - Okay. 63 out of 1076 reviews" "
Rating 4 - Poor. 37 out of 1076 reviews" "
Rating 2 - Terrible. 41 out of 1076 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Large room, very clean!
Stayed 1 night in May 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/5/7
Thank you, Gayle! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Wendi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's peaceful for a casino. Not too busy or over crowded. Very clean. Beautiful rooms. Relaxing in the Hot tub and room. Buffet was small, however just enough and great selections. Loved it will be back
Stayed 1 night in May 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/5/6
Thank you so much, Wendi! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

2/10 Terrible

Ricardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The internet connection in my room did not work. The front desk agent had me log on to the CASINO WIFI instead? Also, the USB connection on the bedside lamps do not work/charge. You would think after paying 277$ for a suite, that things would be a lot more reliable. Next time we will stay in Flagstaff instead.
Stayed 1 night in May 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/5/6
Hi Ricardo, we apologize for the issues encountered during your stay and greatly appreciate you taking the time to provide us with your feedback. We hope you will give us another chance in the future and hope to see you again soon. Safe travels!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service
It was a great stay. Staff was awesome. Room was great. Steakhouse is closed Monday and Tuesday which was disappointing. Hotel is a good 20 minutes from other dining options.
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/5/5
Hi Doug! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Ronald, Banning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/5/5
Thank you for rating us, Ronald! Safe travels and we hope to see you soon!

10/10 Excellent

Sarajean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/5/2
Thank you for rating us, Sarajean! Safe travels and we hope to see you soon!

10/10 Excellent

JAGADEESWAR, Modesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/30
Thank you, JAGADEESWAR! We greatly appreciate your feedback and hope to see you soon!

6/10 Okay

Gerardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No personal alcohol allowed on property. Beer in-house can get quite expensive
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/5/2
Hi Gerardo, we apologize for the inconvenience and appreciate your feedback. We wish you safe travels to you and your family!

10/10 Excellent

Brett

Traveled with family
Liked: Staff & service, property conditions & facilities
Was a spur of the moment stay and very pleased
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/5/3
Thank you, Brett! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

George

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/29
Thank you for rating us! Safe travels and we hope to see you soon!

10/10 Excellent

Stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/4/27
Thank you for rating us, Stefan! Safe travels and we hope to see you soon!

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and the environment is nice. Multiple restaurant options.
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/4/25
Thank you, William! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice. Entire property very clean.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/4/25
Thank you, Karen! We greatly appreciate your feedback and hope to see you soon!

4/10 Poor

Karen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Several of the advertised ammenities were not available. The sportsbook bar with video poker was not staffed during our entire stay. The Sports Bar next door had 5 bartenders at one point not doing anything,..but couldn't send a bartender 15 feet away to man the Sports Book bar. Also, the buffet is not available on Thurs..nor is the cafe. And a rib eye steak at the Steakhouse will cost you $70.. Very disappointing,..as we have frequented multiple indian casinos.
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/24
Hi Karen, we appreciate your feedback and apologize for the dining experience you encountered during your stay with us. This issue has been addressed and hope it makes your next stay more enjoyable. Thank you for staying with us and hope you have safe travels!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
My bed was hard and firm. It wasn’t too comfortable. Staff is always nice. Food is excellent. Rooms are very nice.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/24
Thank you, Diane! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room were very nice and clean.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/4/23
Thank you for rating us, Max! Safe travels and we hope to see you soon!

2/10 Terrible

Daniel

Liked: Cleanliness, property conditions & facilities
The biggest complaint is that they took a deposit and am now having a hard time getting it back even though I left the room in excellent condition
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/4/23
Hi Daniel! Thank you for taking the time to share your feedback with us. Incidental deposits usually take 3-5 business days, depending on your bank, to reflect back on your account. We wish you safe travels and hope to see you again soon!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean casino and property.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/4/17
Thank you, George! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/4/17
Thank you for rating us, Grant! Safe travels and we hope to see you soon!

8/10 Good

MARIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows on the bed were to big and long to use. Was uncomfortable had to use a hand towel to place under my head to sleep.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/4/14
Hi MARIE, we apologize for the inconvenience and appreciate your feedback. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how friendly everyone was and how clean everything is. I enjoyed the free drinks available in the casino and in our room a coffee maker and microwave. Easy parking excellent restaurants nothing negative during our two day stay.
Stayed 2 nights in Apr 2024
Response from Lonnie W. - Front Office Manager on 2024/4/11
Thank you so much, Philip! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

abby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and very high end. Will go back.
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/10
Thank you, abby! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, beautiful pool and hot tub, loose slots, great food, friendly staff, and immaculate grounds and facility.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/9
Thank you, Keith! We are glad to hear you enjoyed your stay. Your feedback is very much appreciated! Safe travels and we hope to see you soon!

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and perfect stay. Thank you
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/7
Thank you, Crystal! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Twin Arrows was a lot of fun. The restaurants had great food. The gambling options were nice and updated. We did not have to leave the resort for a single thing during our trip.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/7
Thank you, Corey! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

10/10 Excellent

Rudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was very nice and had friendly staff
Stayed 2 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/7
Thank you, Rudy! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

6/10 Okay

John

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/7
Thank you for rating us! Safe travels and we hope to see you soon!

10/10 Excellent

Darline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad we found this property. We will be back!
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/7
Thank you, Darline! We are so glad you found us on your trip and enjoyed your stay. Safe travels and we hope to see you again soon!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are similar to top end Vegas rooms but a fraction of the price.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/4/3
Thank you, Steven! We greatly appreciate your feedback and hope to see you soon!

8/10 Good

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our accommodations. The only disappointment was the buffet was not open on the day we were there, and one of other restaurants was closed also. We were offered a wheelchair but a scooter would of been more helpful but we loved it for the most part.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/31
Hi Frances! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!

8/10 Good

Marjorie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel here at Twin Arrow. It’s alway clean, welcoming & rooms are very nice.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/31
Thank you so much, Marjorie! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice. Great rooms with very comfortable bed and big walk in shower and very big bathroom area. Casino and dining was also very good.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/30
Hi charles! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good times
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/29
Thank you for rating us, John! Safe travels and we hope to see you soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of food options, but hotel area was clean
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/28
Thank you, Rachel! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
The whole design is unique and wonderful. However, dining options are limited and the gaming tables are only open 5 days per week. They are closed Mon-Tuesday.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/28
Hi Kent! Thank you for taking the time to share your feedback with us. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Harold

Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Desk Supervisor on 2024/4/15
Thank you for rating us, Harold! Safe travels and we hope to see you soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/26
Thank you for rating us, Jeffrey! Safe travels and we hope to see you soon!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was quick and easy, everyone was friendly and the atmosphere was relaxed.
Stayed 3 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/26
Thank you, Sonia! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

6/10 Okay

Lionel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
No clear about outside food and drinks not being allowed in the rooms. Just to have the only option of the high price vending machines and gas station food.
Stayed 2 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/24
Hi Lionel, we appreciate your feedback and apologize for the misinformation provided to you upon arrival. Outside food & beverage is welcome to be enjoyed in your guestroom & we hope this information makes your next stay more enjoyable. Thank you for staying with us and hope you have safe travels!

10/10 Excellent

Leisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , beautiful, quiet , convenience
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/24
Thank you, Leisa! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

James

Traveled with partner
Clean and service
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/24
Thank you, James! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. You have a beautiful casino/hotel!
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/23
Thank you, James! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

jasneet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful facility. The rooms are clean with great amenities
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/23
Thank you, jasneet! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Brittnee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was great! The food was mediocre at the buffet with minimal options. Other restaurants looked like better options. Small but fun! Would go back again sometime.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/24
Thank you so much, Brittnee! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

Polly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Desk/ checkin staff was very rude, off putting. Contrasted by very helpful bell service and complementary valet. Very nice clean room. Comfortable beds. Great stay. Will stop again.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/23
Hi Polly! Thank you for taking the time to share your feedback with us. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/23
Thank you for rating us, Michael! Safe travels and we hope to see you soon!

10/10 Excellent

Nancye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here annually traveling to LV for the Mountain West Conference tournament. It is a beautiful property! Everything is spotless, beautifully decorated and quiet. Every staff member is gracious and courteous.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/17
Thank you so much, Nancye! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

Kaitlin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! The room was very clean, it smelled clean not the musty hotel smell you can get sometimes. Staff was very friendly and informative. Check in was easy and fast.
Stayed 3 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/16
Thank you so much, Kaitlin! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is favorable, clean and big rooms. The food is very expensive, we did not eat there. Breakfast is breakfast I don't understand why your eggs and pancakes are priced so high compare to all other places we have eaten breakfast. Because of the price of food I would not recommend.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/16
Hi Diana! Thank you for taking the time to share your feedback with us. Your feedback is important and has been shared with the appropriate team with the hopes of improving our guest dining experience. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Fred

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on 2024/3/11
Thank you for rating us, Fred! Safe travels and we hope to see you soon!