Find Resorts & Hotels with Spas in Estate South Grapetree Bay

"For my type of trip, i love the facilities and provided a bar an restaurant !"

"I would not recommend staying at this hotel. My experience was very disappointing. There were roaches in the dining area. While my wife, another couple, and I were eating, roaches were coming out of the table. When we told the staff, they said they already knew about the problem. I also found a dead roach in my bed, which was very upsetting. The dresser had a broken strap hanging off. The entry door to the bathroom door handle was on backwards. I had to put it on the right way. The service was poor from check-in to check-out. They pick and choose which guest to offer the trolly belhop service to. I had to carry my wife’s and I baggage to our room upon arrival. Most of the staff seemed to have a bad attitude, and we did not feel welcome at all. As someone who works in hotel management and travels often, this was the first time I felt this uncomfortable at a hotel. The property itself is run down and needs a lot of improvement, both in maintenance and customer service. There is also very little to do nearby, and the restaurants recommended by the hotel are about 30 minutes away. The only positive part of our stay was Lydia, who was friendly and introduced herself. Overall, I suggest paying extra to stay somewhere else. I would visit St. Croix again, but not this hotel. "

"It was the worst all inclusive resort we’ve ever stayed at. The staff at the front desk was absolutely not helpful whatsoever!! It was almost like we were bothering them to ask for toilet paper, clean towels, etc., as our room was not serviced for days, leaving us with no toilet paper, clean towels or tissues. Front desk advised housekeeping was done for the day! Room was nice and big, but we had tiny little ants all over the place and couldn’t even enjoy it. Ran out of coffee in the room, saw housekeeping in the hallway and asked for some, she advised resort had run out of coffee for the coffee machines in the room and that there would be none for a few days. Website stated that there were 3 eating facilities, Italian, beach bar grill and buffet. Italian was closed permanently. Buffet was disgusting. One night it was tacos and nothing else. It is supposed to be open from 6-9, however if we went to dinner at 8 there was nothing left and when someone asked, the staff said “ well we close at 9”! The beach bar grill was ok, but just fast foods and very few items on the menu and we got sick of eating the same things for 7 days. The pool was filthy and there were little bugs swimming on the bottom of the pool. Hot tub was a COLD tub. The beach was very rocky, to the point you couldn’t go in it without hurting yourself and there was a ton of seaweed, which needed to be cleaned off the beach. Bartenders, Greg, Bethany, Luisa were awesome. Shout out for a job well done to Lalo!!!"

"No los utilice"

"This resort is a 10/10 I love every thing about this place good customer service good hospitality the place was so awesome I will be back to this resort "

"I’ve traveled to various European destinations in Mexico and South America, but I’ve never encountered a five-star hotel with such a poorly maintained system. The patio was littered with discarded boards, and the shower leaked. The housekeeping left dirty towels in the rooms, and there were even dead roaches on the floor. My children had bites on their arms and legs when they woke up in the morning, which I suspect were bed bugs. I called the hotel and notified the front desk as soon as I left the resort to prevent future guests from being exposed to the same problem. Unfortunately, the management never returned my call. To make matters worse, several female staff members in the restaurant and bar by the beach were extremely rude. Clearly not worth the money spent."

"Ocean view was nice. Hot tub heater not working. Refrigerator was noisy but kept things cold. King bed was comfortable. Tv was very small. "