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Castles in East Province

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Top East Province Hotel Reviews

Zaria Court Kigali, Tapestry Collection by Hilton

Zaria Court Kigali, Tapestry Collection by Hilton

8/10 Good
"The hotel was perfectly fine, well located, and the room was clean and spacious. The staff was mostly friendly. Two issues I want to raise were the breakfast service and the decision to put an able bodied person in an accessible room when it was not specifically requested. On my first morning, I used the in-room tablet to order an “American” breakfast. Not only did it take over an hour, when the person arrived, she only had my coffee juice and eggs. Something about the hotels system does not register the entire breakfast after it asks about specific selections. She then had to put in for the other items which, of course, took longer. Finally, I requested bacon (pork) and she returned with chicken sausage explaining that because the hotel had Muslim guests, there wasn’t any pork on the premises. However, I don’t eat chicken which I could have told her if she had asked and not assumed the substitution would be ok. Needless to say, I didn’t get breakfast ever again. Secondly, I was assigned an accessible room, but did not request it. For reasons that make sense for a non-abled bodied person, gone shower, sink and toilet are all open with no dividers. This means every time I took a shower the entire space, including the toilet, sink and entire floor was wet. This was a major inconvenience during my stay, and I would have preferred a standard room since I didn’t actually need any accommodations. While the hotel was a decent value for the money, I likely wouldn’t stay there again."
SAMANTHA 3-night trip
Posted 2 days ago
Zaria Court Kigali, Tapestry Collection by Hilton

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East Province Castles information

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