「We got there before the 4pm check-in. The hotel was locked. The two phone numbers taped to the building were for Florida and New York. I checked the website, called the number listed and the mailbox was full. We left. I realize we are out the money but I would remove them from your site.」
「Hotels.com screwed up on the dates for the reservation and I had to cancel after I noticed they were the wrong dates. I ended up having to pay a cancellation fee or the one charge. Hotels.com screwed up the dates but I was forced to pay the hotel a cancellation fee/ one night equivalent. 」
「Excellent staff. Power went out due to a storm, no big deal. However, it caused half of the outlets and lights to not work. Staff said it is a known issue every time the power goes out and they have to wait for the utility company to come fix it every time.」
「The best part of our visit was the interaction and dedication of the front desk staff member named Jordan. From the moment we arrived she wanted to make sure our stay was a pleasant. We had an issue with our room. When we flushed the toilet, water gushed out the top of the tank and got water all over the floor. We had to use all our towels to clean up the mess. When we told Jordan she was genuinely concerned and wanted to switch us to another room. We told her we thought we fixed the problem by...
改變心意預訂可以免費取消的飯店
精挑細選搜尋全球約 100 萬間旅宿
