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Reviews of Fairfield Inn & Suites Durango

2.5 out of 5
Fairfield Inn & Suites Durango
21719 Highway 160, Durango, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 551 out of 812 reviews" "
Rating 8 - Good. 197 out of 812 reviews" "
Rating 6 - Okay. 40 out of 812 reviews" "
Rating 4 - Poor. 16 out of 812 reviews" "
Rating 2 - Terrible. 8 out of 812 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check-in, clean room, comfortable bed after a long day driving.
Stayed 1 night in May 2024
Response from Nate on 2024/5/16
Thank you for staying at the Fairfield by Marriott Durango, we hope you enjoyed your stay with us. Thank you for providing a positive review with feedback. Have a great day!

8/10 Good

Ahmed, Omaha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, staff is somewhat friendly. Overall good
Stayed 2 nights in May 2024
Response from Nate on 2024/5/13
HelloThank you for staying at the Fairfield by Marriott Durango, we hope you enjoyed your stay. Thank you for the review and the positive feedback. Have a great day!

10/10 Excellent

Joe, Coralville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this motel. Very clean and well kept motel with very good amenities. All employees I interacted with were very helpful and friendly. I would go back again.
Stayed 1 night in May 2024
Response from Nate on 2024/5/13
HelloThank you for staying at the Fairfield by Marriott Durango, we hope you enjoyed your stay. Thank you for the review and the positive feedback. Have a great day!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff. Breakfast was great and the chef was friendly and attentive. Overall a great place to stay.
Stayed 1 night in May 2024
Response from Nate on 2024/5/6
Hello,Thank you for your staying with us here at the Fairfield by Marriott Durango, we hope you enjoyed your stay. Thank you for providing us with a great review and feedback. Have a great day!

8/10 Good

LAURIE, Foley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Nate on 2024/4/22
Thank you for staying at the Fairfield by Marriott Durango, we hope you enjoyed your stay. Thank you for the positive review. Have a great day!

6/10 Okay

Audra

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Nate on 2024/4/8
HelloThank you for staying at the Fairfield by Marriott Durango. Thank you for the review. Have a great day!

6/10 Okay

Megan

Traveled with partner
Liked: Property conditions & facilities
The property itself was good. Woke up in the morning from being bite by bedbugs. Called the front desk. Older gentleman areived at room 313 and gave us a different room after seeing the bed bug and said we would have to wait for Dennis the manager to come in at 7 for a refund. Went to check out and Dennis was rude and said that because I booked through Expedia that he would let management know and they would refund me even though the older guy said Dennis was the manager we were waiting for.
Response from Nate on 2024/3/18
Hello,Thank you for your letting me know about this serious issue. I am sorry you had to experience this at the Fairfield by Marriott Durango. I have contacted Expedia regarding this and have informed them to give you a full refund. Expedia should be refunding your method of payment. Once again I am sorry that this happened during your stay. Have a great day!

10/10 Excellent

BRANDON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, friendly staff, clean common areas, room was very nice and clean
Stayed 1 night in Mar 2024
Response from Nate on 2024/3/15
HelloThank you for staying with us, we hope you enjoyed your stay. Thank you for providing us with positive feedback. Have a great day!

10/10 Excellent

miguel

Stayed 2 nights in Mar 2024
Response from Nate on 2024/4/8
HelloThank you for staying with us at the Fairfield by Marriott Durango. We hope you enjoyed your stay, thank you for leaving a positive review. Have a great day!

8/10 Good

Kateri

Traveled with family
Liked: Cleanliness, amenities
Great property…good price
Stayed 1 night in Mar 2024
Response from Nate on 2024/3/11
HelloThank you for staying at the Fairfield by Marriott in Durango we hope you enjoyed your stay. Thank you for the positive review. Have a great day!

10/10 Excellent

Heather A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great and affordable.
Stayed 1 night in Mar 2024
Response from Nate on 2024/3/11
HelloThank you for staying at the Fairfield by Marriott in Durango we hope you enjoyed your stay. Thank you for the positive review. Have a great day!

10/10 Excellent

Erika, Santa Fe

Stayed 1 night in Feb 2024
Response from Nate on 2024/3/28
HelloThank you for staying with us at the Fairfield by Marriott Durango, we hope you enjoyed your stay. Thank you for sending us a positive review. Have a great day!

10/10 Excellent

Arely R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nate on 2024/2/21
Thank you for staying with us here at the Fairfield by Marriott Durango. We hope you enjoyed your stay and thank you for the positive review. Have a great day!

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Easy to find my room
Stayed 1 night in Feb 2024
Response from Nate on 2024/2/20
Hello,Thank you for staying with us here at the Fairfield by Marriott in Durango. We hope you enjoyed your stay with us. Thank you for providing positive feedback. Have a great day!

10/10 Excellent

Pete

Everything about the hotel was good.
Stayed 2 nights in Feb 2024
Response from Nate on 2024/2/5
HelloThank you for staying at the Fairfield by Marriott Durango we hope you enjoyed your stay. Thank you for the positive review and feedback. Have a great day!

10/10 Excellent

Bearclaw

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous, helpful staff. Clean, comfortable rooms. Convenient access and parking.
Stayed 1 night in Jan 2024
Response from Nate on 2024/1/29
Hello,Thank you for staying with us here at the Fairfield by Marriott Durango. We hope you enjoyed your stay and thank you for the positive feedback. Have a great day!

8/10 Good

F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef for the morning breakfast was very personable, a nice change of pace.
Stayed 1 night in Jan 2024
Response from Nate on 2024/1/22
Hello,Thank you for staying at the Fairfield by Marriott in Durango. We hope you enjoyed your stay and thank you for the positive feedback. Have a great day!

8/10 Good

Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nate on 2024/1/10
HelloThank you for staying at the Fairfield by Marriott in Durango. We hope you enjoyed your stay and thank you for the positive review. Have a great day!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Nate on 2024/1/10
HelloThank you for staying at the Fairfield by Marriott in Durango. We hope you enjoyed your stay and thank you for the positive review. Have a great day!

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Nate on 2024/1/10
HelloThank you for staying at the Fairfield by Marriott in Durango. We hope you enjoyed your stay and thank you for the positive review. Have a great day!

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Nate on 2024/1/2
HelloThank you for staying at the Fairfield by Marriott in Durango. We hope you enjoyed your stay. Thank you for the positive rating. Have a great day!

10/10 Excellent

JOlene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal chef was amazing and very tentative to everyone. We will stay here again & recommend to others.
Stayed 2 nights in Dec 2023
Response from Nate on 2023/12/28
Thank you for staying at the Fairfield by Marriott Durango. We loved having you stay with us. Thank you for providing positive feedback. Have a great day!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nate on 2023/12/20
HelloThank you for staying with us here at the Fairfield by Marriott Durango. We loved having you here and hopefully you enjoyed your stay. Have a great day!

4/10 Poor

Joshua

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stay at this property at least once a year and usually love it. This time the room was dirty with stained pillows, mystery hairs everywhere (yeah, that kind), and a visibly dirty tub. Gross. The whole parking lot is iced over with no efforts to salt it. Slipped many times.
Stayed 1 night in Dec 2023
Response from Nate on 2023/12/16
Hello Josh,I am sorry to hear that this stay was very un-pleasant for you. I have taken this review into consideration and will be showing my housekeeping department. I hope you have a great day.

10/10 Excellent

Tamera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean/quiet property
Stayed 1 night in Dec 2023
Response from Nate on 2023/12/11
HelloThank you for staying at the Fairfield by Marriott in Durango we appreciate you choosing us as your hotel destination. Thank you for the positive review. Have a great day!

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nate on 2023/12/11
HelloThank you for staying at the Fairfield by Marriott in Durango we appreciate you choosing us as your hotel destination. Thank you for the positive review. Have a great day!

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nate on 2023/12/7
HelloThank you for staying at the Fairfield by Marriott in Durango, CO we appreciate having you stay with us. Thank you for the review. Have a great day!

10/10 Excellent

Savannah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Queen suite was large and great for our whole family. Room was super clean, smelled nice. Pool is good condition. Good breakfast selection.
Stayed 1 night in Dec 2023
Response from Nate on 2023/12/7
HelloThank you for staying at the Fairfield by Marriott in Durango, CO we appreciate having you stay with us. Thank you for the review. Have a great day!

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nate on 2023/11/28
Thank you for staying at the Fairfield by Marriott in Durango. We appreciate having you stay with us! Thank you for providing the positive feedback. Have a great day

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. The front staff are friendly and accommodating. Had snow brushes for guests to borrow which came in very handy. Our favorite part was the mornings with Chef Ralph. He was so friendly and welcoming. I went down with my small toddler and he helped me get food/make waffles and put on cartoons for them. Overheard a guest tell him they couldn’t have the bacon so he made them a non pork option. Truly went above and beyond!
Stayed 3 nights in Nov 2023
Response from Nate on 2023/11/28
Thank you for staying at the Fairfield by Marriott in Durango. We appreciate having you stay with us! Thank you for providing the positive feedback. Have a great day!

10/10 Excellent

Ginna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect stop to rest and know around the area, the price was good compare others hotels at the area, is near to albertsonb( grocery store)
Stayed 1 night in Nov 2023
Response from Nate on 2023/11/17
HelloThank you for staying at the Fairfield by Marriott Durango, we appreciate your business. Thank you for the positive review. Have a great day!

6/10 Okay

Shari

Stayed 2 nights in Oct 2023
Response from Nate on 2023/11/17
HelloThank you for staying at the Fairfield by Marriott Durango, we appreciate your business. Thank you for the positive review. Have a great day!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Nice staff. Rooms were clean. A little loud as far as hearing the highway noise. Great location - minutes from downtown Durango.
Stayed 4 nights in Sep 2023
Response from Nate on 2023/10/2
Thank you for staying at the Fairfield by Marriott Durango we hope you enjoyed your stay. Thank you for the review and the feedback. Have a great day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK. But for the price, needs attention.
Check-in was quick and the staff did read my note at time of booking, asking for a quiet room; appreciated that they paid attention to it. We were still close to the elevator, but the room was overall quiet, also because it was not facing the road. The room was clean, but the bathroom needs attention (see attached photo). Whatever happened there, it was never taken care of. The room door had a visible gap to the frame (on one side and at the bottom), so that light (and noise) from the corridor would seep in at night. Luckily we had overall courteous neighbors, that didn't slam the doors at 5:30am or at 12:00AM. Doors that close well and insulate from light and noise from the corridor, would be appreciated. Bed linens were of decent quality and seemed to be of a poly-blend that had enough cotton in them to not become a shroud of heat and sweat. Many comparable hotels have ditched cotton bed linen for poly-blends or 100% polyester sheets that are a no-sleep torture of heat and an unbreathable nightmare. Even with the AC set to 68F. Location is great and 15 min walking distance from downtown Durango. Breakfast is "the usual" low-quality deal. The staff member on duty thought, two days in a row, that putting out green rock-hard unripened bananas (who does that?) was ok and when asked "do you have any toast bread?" pointed to a display that only had biscuits and bagels. If the room was not quiet/comfortable, at this price point, I would probably not go again.
Stayed 3 nights in Sep 2023
Response from Nate on 2023/9/30
HelloThank you for staying at the Fairfield by Marriott Durango. We hope you enjoyed your stay. Thank you for providing this review and feedback. As we are always trying to improve our guest experience. Have a great day!

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind and helpful as we had an issue with TV but they were very accommodating to us!
Stayed 2 nights in Sep 2023
Response from Nate on 2023/9/29
HelloThank you for staying at the Fairfield Inn and Suites Durango, we hope you enjoyed your stay. Thank you for providing feedback on your experience. Have a great day!

2/10 Terrible

Prashant

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Incorrect room type was given - disappointed after driving 500 miles to get here to get the wrong room type
Stayed 1 night in Sep 2023
Response from Nate on 2023/9/25
HelloThank you for staying at the Fairfield by Marriott Durango. Sorry to hear that the wrong room type was given. We still hope you enjoyed your stay.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to get to downtown Durango as well as family events. Ralph who runs the breakfast buffet is energetic, kind and helpful!
Stayed 3 nights in Sep 2023
Response from Nate on 2023/9/22
Hello,Thank you for staying at the Fairfield by Marriott Durango. We hope you enjoyed your stay! Thank you for the positive review and feedback. Have a great day!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Nate on 2023/9/21
Hello,Thank you for staying at the Fairfield by Marriott Durango. We hope you enjoyed your stay! Thank you for the positive review. Have a great day!

10/10 Excellent

Syed, HOUSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jul 2023
Response from Nate on 2023/9/21
Hello,Thank you for staying at the Fairfield by Marriott Durango. We hope you enjoyed your stay. Thank you for the positive review. Have a great day!

10/10 Excellent

Jerry or Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice & very clean place to stay.
Stayed 1 night in Sep 2023
Response from Nate on 2023/9/18
Thank you for staying at the Fairfield by Marriott Durango we loved having you here. Thank you for the positive review. Have a great day!

8/10 Good

Laurie

Stayed 2 nights in Sep 2023
Response from Nate on 2023/9/11
Thank you for staying at the Fairfield by Marriott in Durango, CO we appreciate your business. Thank you for the review. Have a great day!

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locations great service
Stayed 3 nights in Aug 2023
Response from Nate on 2023/9/5
Hello,Thank you for staying at the Fairfield by Marriott in Durango, CO we appreciate your business. Thank you for the positive review. We hope you have a great day!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and within walking distance from downtown and the Durango Silverton Railroad station.
Response from Nate on 2023/8/21
HelloThank you for staying at the Fairfield by Marriott in Durango we appreciate your business. Thank you for the positive feedback. We hope you have a great day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Aug 2023
Response from Nate on 2023/8/18
Thank you for staying at the Fairfield by Marriott in Durango we appreciate your business. Thank you for the positive feedback. Have a great day!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size good location nice staff
Stayed 1 night in Jul 2023
Response from Nate on 2023/7/12
Thank you for staying at the Fairfield by Marriott Durango. We hope you enjoyed your stay with us. Thank you for providing positive feedback. Have a great day!

10/10 Excellent

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Jul 2023
Response from Nate on 2023/7/10
Thank you for staying at the Fairfield by Marriott Durango, we hope you enjoyed your stay. Thank you for providing the positive feedback. Come back and see us! Have a great day!

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield
Hotel was great Noisy and busy street
Stayed 2 nights in Jul 2023
Response from Nate on 2023/7/10
Thank you for staying at the Fairfield by Marriott Durango, we hope you enjoyed your stay. Thank you for providing the positive feedback. Come back and see us! Have a great day!

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was rellly nice at check in and parking is great. Only negative reallly was the free breakfast wasnt really good, but most aren't.
Stayed 2 nights in Jun 2023
Response from Nate on 2023/7/5
Thank you for staying at the Fairfield by Marriott Durango! We appreciate you staying with us and giving us feedback on your stay. Have a great day!

10/10 Excellent

Shimon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable hotel the service was amazing
Stayed 1 night in Jun 2023
Response from Nate on 2023/7/3
Thank you for staying at the Fairfield by Marriott Durango we hope you enjoyed your stay. Thank you for the review. Have a great day!

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Jul 2023
Response from Nate on 2023/7/3
Thank you for staying at the Fairfield by Marriott Durango we hope you enjoyed your stay. Thank you for the review. Have a great day!