Find Hotel Wedding Venues in Downtown Rochester, NY

"Beware!!!! When were checked in we were told the room we booked was unavailable. We kept asking ‘how that was possible?’ And assistant manager just kept saying ‘i understand’. We asked several times but kept getting the same response of ‘I understand’. We never got an answer. Still don’t know why the room we booked wasn’t available When we finally got to a room it was open and looked like someone had used the beds. The room was disgustingly dirty. The bathroom floor was sticky and had hair everywhere. It looked like it had never been cleaned, ever. I cannot overstate how dirty it was. The people that checked in behind us also had the same thing happen to their room, open and filthy. We left and went to a different hotel and they were already there also checking in. I cannot warn you enough, do not stay here! We drove 4 plus hours four a college visit and we almost didn’t have a place to stay. You couldn’t pay me enough to ever even think about staying here. We felt dirty just being in that room and hotel for just 10 minutes. We literally had to Lysol wipe our shoes because we felt they were contaminated. Do not stay here. The front desk was not helpful, unorganized and just didn’t seem to care. Never answered our concerns or questions. Did get a refund but had to call hotels.com and have them call the hotel for refund confirmation. It was a horrible experience and one we won’t soon forget. It made us rethink ever staying at a Wyndham ever again. Beware "

"Staff was very nice"

"Friendly staff"

"Everything was great with the exception that there was so much construction going on in the lobby and front entrance that it was a bit chaotic during this time."

" Very clean, wonderful staff "

"I was in what's called an accessible room. The bed is very high to get on and the shower head is extremely high. Also the walkway going to the property has a number of cracks."

"It was the oversized tub for me and the fireplace!"

"The room smelled musty and the floors were dirty. Booked a river view, didn’t get it. Also the pool was closed. What I read on this site said only closed til April 1"

"Amazing all around! Rooms were big and clean! Staff was friendly! "