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Hilton Garden Inn Rochester Downtown, NY

3.0 star property
Hotel with 2 restaurants, 9-minute walk to Strong

Choose dates to view prices

In the heart of downtown Rochester, Hilton Garden Inn Rochester Downtown, NY offers a warm welcome with two on-site restaurants and a cozy fireplace in the lobby. Take advantage of an indoor pool, gym, and helpful staff to make your stay unforgettable.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Pet friendly
  • Room service
  • Gym
  • 24/7 front desk
The current price is NT$3,985
NT$4,651 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for Room, 2 Queen Beds

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Rollin Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Separate sitting area
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Rollin Shower)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Rollin Shower)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

37-inch flat-screen TV with premium channels, TV, iPod dock

Deluxe Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Sofa bed
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Sofa bed
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Sofa bed
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

37-inch flat-screen TV with premium channels, TV, iPod dock

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Sofa bed
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (2 Queen Beds & Sofa Bed)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite (2 Queen Beds & Sofa Bed)

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate sitting area
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior King Suite with Sofabed

Living area | 37-inch flat-screen TV with premium channels, TV, iPod dock

Junior King Suite with Sofabed

Air conditioning
Heating
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 4

Junior Two Queen Suite with Sofabed

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 6

Larger King Room with Sofabed

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 3

Premium Two Queen Room

Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Private bathroom
Microwave
  • Sleeps 4

Mobility Hearing Accessible Two Queen Junior Suite with Seated Shower

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 4

Accessible King Room with Roll in Shower

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 2

Mobility Accessible King Room with Bathtub

Air conditioning
Heating
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 2

Hearing Impaired Accessible King Room

Air conditioning
Heating
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 2

Hearing Impaired Accessible Two Queen Junior Suite

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 6

Mobility Accessible Two Queen Room with Roll in Shower

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 4

Hearing Accessible Two Queen Room

Air conditioning
Heating
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 4

Mobility Accessible Deluxe One Bedroom King Suite with 3x3 Transfer Shower

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 4

Accessible King Suite with Bathtub

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 4

Hearing Accessible Business King Suite

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 4

Deluxe King Suite with Tub and Sofabed

Air conditioning
Connecting rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 4

Larger King Room With Sofabed

Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Private bathroom
Microwave
  • Sleeps 3

Two Queen Room

Air conditioning
Heating
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 4

King Room

Air conditioning
Heating
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cribs/infant beds
Blackout drapes/curtains
  • Sleeps 2

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8.0 out of 10, Very Good, 1,002 reviews
The price is NT$2,826
NT$3,222 total
includes taxes & fees
Dec 1 - Dec 2
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About the neighborhood

Map
155 E Main St, Rochester, NY, 14604

What's nearby

  • Rochester Riverside Convention Center - 2 min walk - 0.2 km
  • Blue Cross Arena - 6 min walk - 0.6 km
  • Strong - 8 min walk - 0.7 km
  • Eastman School of Music - 8 min walk - 0.7 km
  • University of Rochester - 11 min drive - 4.0 km

Getting around

  • Rochester Station - 10 min walk
  • Greater Rochester Intl. Airport (ROC) - 12 min drive

Restaurants

  • ‪Rochester Public Library - ‬4 min walk
  • ‪The Street - Craft Kitchen And Bar - ‬1 min walk
  • ‪Mercantile On Main - ‬3 min walk
  • ‪Bar Bantam - ‬3 min walk
  • ‪Am/Fm Coffee - ‬6 min walk

About this property

Hilton Garden Inn Rochester Downtown, NY

Hotel near Strong
You can look forward to a grocery/convenience store, dry cleaning/laundry services, and a fireplace in the lobby at Hilton Garden Inn Rochester Downtown, NY. Be sure to enjoy lunch and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a gym.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, luggage storage, and a vending machine
  • An elevator, newspapers in the lobby, and a computer station
  • Guest reviews say great things about the helpful staff
Room features
All 106 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with free toiletries
  • 37-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Similar properties

Restaurant

Hampton Inn & Suites Rochester Downtown

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
9.6 out of 10, Exceptional, 518 reviews
The price is NT$4,685
NT$5,341 total
includes taxes & fees
Dec 7 - Dec 8
Hampton Inn & Suites Rochester Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 10 per day)
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Drifters

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults, and USD 5.95 to 10 for children
  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Downtown, Ny
Hilton Garden Inn Rochester Downtown
Hilton Garden Inn Rochester Downtown NY
Hilton Garden Inn Rochester Downtown, NY Hotel
Hilton Garden Inn Rochester Downtown, NY Rochester
Hilton Garden Inn Rochester Downtown, NY Hotel Rochester

Frequently asked questions

Does Hilton Garden Inn Rochester Downtown, NY have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hilton Garden Inn Rochester Downtown, NY?

As of 2025/11/10, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Rochester Downtown, NY on 2025/11/23 start from NT$3,985, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Garden Inn Rochester Downtown, NY pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Garden Inn Rochester Downtown, NY?

Self parking is available for USD 10 per day.

What time is check-in at Hilton Garden Inn Rochester Downtown, NY?

Check-in start time: 3 PM; Check-in end time: 2 AM. After-hours check-in is not available.

What time is check-out at Hilton Garden Inn Rochester Downtown, NY?

Check-out is at noon.

Where is Hilton Garden Inn Rochester Downtown, NY located?

Located in Downtown Rochester, this hotel is within a 10-minute walk of Rochester Riverside Convention Center and Strong. University of Rochester is 2.1 mi (3.4 km) away. Rochester Station is 10 minutes by foot.

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Reviews

Hilton Garden Inn Rochester Downtown, NY Reviews

8.2

Very Good

8.6

Cleanliness

7.6

Location

8.8

Staff & service

8.0

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 395 out of 833 reviews
Rating 8 - Good. 221 out of 833 reviews
Rating 6 - Okay. 123 out of 833 reviews
Rating 4 - Poor. 60 out of 833 reviews
Rating 2 - Terrible. 34 out of 833 reviews

Reviews

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was fantastic.
Stayed 2 nights in Aug 2025

6/10 Okay

Frances Patricia

Liked: Cleanliness
The entrance was on a side street and you had to walk outside to get to the parking garage. The room was comfortable but did not have a hair dryer and when requested they were unable to provide one and the breakfast was pricey. For the price we paid was satisfactory.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2025

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Cleanliness, amenities
My son and I stayed here for an event down the street. While the location was convenient and staff were friendly, check in took a lot longer than expected and our bathroom shower had a lot of black mold in it.
Stayed 1 night in Jul 2025

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far one of the worst hotels I’ve ever stayed at. The rooms bed boards were dusty, chipped, worn out. The carpet had hair ties & hair balls from probably previous guest in room. I checked in and the electronic card system was down to the point the only access to my room was being escorted. Very annoying having to wait for assistance every time I leave just to get access back inside. The area around is sketchy and very limited food resources. I was extremely disappointed! I would love a refund to be honest
Stayed 1 night in Oct 2025

6/10 Okay

Lashonda

Liked: Cleanliness
The pool was closed the entire time just about.
Stayed 3 nights in Aug 2025

6/10 Okay

Gloria

Disliked: Amenities
It was not the most terrible stay but it wasn’t the most comfortable either. The hotel was understaffed so no room service, dining options are limited if you arrive late.
Stayed 2 nights in Aug 2025

6/10 Okay

Christina

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Property is beautiful but rooms were not cleaned well.
Stayed 2 nights in Jul 2025

6/10 Okay

Tara

Disliked: Staff & service, amenities
The pool was not open, my kids were extremely disappointed.
Stayed 1 night in Aug 2025

6/10 Okay

Maurine

Liked: Cleanliness
Accommodations were fine. Poor service in restaurant.
Stayed 1 night in Jul 2025

8/10 Good

OCTAVIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good central location in Rochester

Staff is friendly and helpful. Room was comfy and quiet even though we were right next to the elevator. We never heard it. Location is convenient and parking is reasonable. Not a luxurious 5 star stay but certainly adequate for our weekend. Visit Dinosaur BBQ ( within walking distance) for a great casual meal
Stayed 2 nights in Jun 2025

6/10 Okay

Ruth

Liked: Cleanliness
Disliked: Staff & service
Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Sep 2024

8/10 Good

Debra lee

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It comes across as a a dreary, old, slightly broken down version of a Hampton House. My tV remote was missing a piece. The phones should at least have the number for the front desk. It was freezing and took all night to warm up. The sill by the window was damaged.
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilton Garden Inn Rochester Downtown

Went to see Jeff Dunham show at Blye Cross Arena. Hotel was within walking distance of venue.
Stayed 1 night in Mar 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for the Jazz Festival
Stayed 1 night in Jul 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great, all the staff were very accommodating
Stayed 2 nights in Sep 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Downtown Rochester Hotel

We had a great stay at the hotel, in town to visit the Strong Museum of Play with the kids.
Stayed 2 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and don't miss the Strong Museum!

Great stay. Right in the heart of the city. Convenient to downtown restaurants and the Strong Museum of Play which I highly recommend....super fun for adults and kids alike!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ann Barnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff
Stayed 1 night in May 2024

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Everything was fine. Enjoyed the stay.
Stayed 1 night in Oct 2022

6/10 Okay

Li

Liked: Cleanliness
I was first one on the line . But last one check it. They say offer my free breakfast but they never did . I don’t care about breakfast anyway ，just Since you said it and didn't do it, just did it perfunctorily.
Stayed 1 night in May 2025