Does Best Western Palace Hotel & Casino have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 2025/9/3, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 2025/10/1 start from NT$2,819, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Palace Hotel & Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Palace Hotel & Casino?

Self parking is available for GBP 4 per day.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Palace Hotel & Casino?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Palace Hotel & Casino located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Palace Casino. Douglas Bay Horse Tramway and Gaiety Theatre are also within 15 minutes. Douglas Ferry Station is 22 minutes by foot.

Best Western Palace Hotel & Casino Reviews, Deals & Photos 2025

About the neighborhood

Located in Douglas, Best Western Palace Hotel & Casino is on the beach. Gaiety Theatre and Manx Museum are cultural highlights, and some of the area's activities can be experienced at Douglas Bay Horse Tramway and Castletown Golf Links. Curraghs Wildlife Park and Milntown House are also worth visiting.

Visit our Douglas travel guide

10/10 Excellent

Lloyd

2025/7/17

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel. Excellent amenities

Stayed 1 night in Jul 2025

8/10 Good

Catherine

2025/8/11

Liked: Cleanliness, staff & service, property conditions & facilities

The rooms were very much in need of a make over but thd staff are lovely and its faciilties and restaurant were fantastic. There is a lovely pool and good gym. The view from the rooms are amazing and in a great loction all round

Stayed 8 nights in Aug 2025

10/10 Excellent

Mr Nigel

2025/5/31

Liked: Cleanliness, amenities, property conditions & facilities

Exactly what we wanted plenty to do and good food

Stayed 4 nights in May 2025

10/10 Excellent

Eileen Denise

2025/8/7

Liked: Cleanliness, staff & service, amenities

The outside of the building and reception are a bit dated, but the the bedrooms and sea views are amazing, the dining rooms are so very modern and the food was amazing, also the Chinese restaurant again with seaviwes, I loved the swimming pool, so slick. We used the casino, bingo and the slots, everything you need in one building defo booking again

Stayed 3 nights in Jul 2025

10/10 Excellent

John Eddward

2025/8/1

Liked: Cleanliness, staff & service, property conditions & facilities

Staff friendly and helpful. Room cleaned often

Stayed 7 nights in Jul 2025

10/10 Excellent

Shaun

2025/8/20

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We liked the room but we would have liked it more if it had been at the front for our fiftieth, we know you are doing the place up and yes the carpets do need changed overall we enjoyed our stay. Thank you

Stayed 3 nights in Aug 2025

6/10 Okay

Cynthia

2025/7/29

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The whole hotel needs a major renovation

Stayed 2 nights in Jul 2025

6/10 Okay

Marcus

2025/7/29

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Hot and dated accommodation. The whole building and surrounding facilities need a revamp

Stayed 3 nights in Jul 2025

8/10 Good

christine

2025/5/30

Liked: Amenities, property conditions & facilities

Nice situated property, enjoyed swimming pool,

Stayed 2 nights in May 2025

6/10 Okay

Darcy

2025/8/29

Liked: Cleanliness

The location and view were great! Housekeeping wasn't that great and the front desk person was not that friendly (compared to the locals of the island) - we brought our 6 year old grandson to the pool and on the 3rd time they told us that he wasn't allowed, only the 2 registered guests are allowed - so that was kind of upsetting since we didn't see any literature saying that. There is no air in the room unless you open the slider, but kind of stuffy at night when we lock them.

Stayed 9 nights in Aug 2025

6/10 Okay

Dondra

2025/8/13

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Staff didn’t seem to be informed about food options. Mainly about room service for good. We were told different info from different staff at front desk.

Stayed 4 nights in Aug 2025

4/10 Poor

Michelle

2025/7/20

Liked: Staff & service

Disliked: Property conditions & facilities

Nice pool and spa , Room - Carpet threadbare, Bed awfully hard and uncomfortable, shower not working Breakfast awful - coffee lukewarm, cooked items not great , pastries stale Not value for money for breakfast Underwhelmed by whole experience

Stayed 1 night in Jul 2025

10/10 Excellent

Garry

2025/5/1

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the whole experience staff were brilliant all of them

Stayed 3 nights in Apr 2025

2/10 Terrible

John

2025/7/18

Disliked: Staff & service, amenities, property conditions & facilities

The web site does not show how outdated the hotel is, a major overhaul and upgrade required

Stayed 2 nights in Jul 2025

10/10 Excellent

Gregory

2025/7/17

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

Patricia

2025/5/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Nice stay, the hotel was not that easy to navigate but got the hang of it, staff helpful with on site restaurants/bar/casino. Comfortable beds, everything you need in the room. The only thing I could say negative about this hotel was the well worn carpets, otherwise a great base for tripping about with a really good breakfast & we had a evening meal there which was delicious & good value)))

Stayed 3 nights in May 2025

6/10 Okay

Jamie

2025/6/3

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The location is perfect right on the Promenade waterfront. Everything is within walking distance to The Strand for shopping and dining. Very friendly staff. The hotel is clean and safe but definitely very old and frumpy. In need of repair & updating.

Stayed 1 night in May 2025

8/10 Good

Harsh

2025/4/26

Liked: Cleanliness, staff & service, room comfort

It was good.

Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

2025/5/20

Disliked: Room comfort

The location of the hotel is too far out from the centre

Stayed 3 nights in May 2025

8/10 Good

Douglas

2025/3/19

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Whilst it may feel a little dated and can be a little noisy in the evening, the facilities are good, and well kept. The beds were firm but comfortable and the pool & spa were very enjoyable. It’s also well positioned over the bay and within easy walk of the heart of Douglas.

Stayed 2 nights in Mar 2025

6/10 Okay

Kevin

2025/4/6

Liked: Cleanliness, staff & service, room comfort

March 2025 visit

Good service, hotel and facilities (espially showers) coyld donwith modernising

Stayed 1 night in Mar 2025

6/10 Okay

Gareth

2025/8/18

Disliked: Amenities, property conditions & facilities

Positives: Room Comfortable. Restaurant good and plentiful with helpful asian staff. Super location with bus stop outside the door. Lift to help accessibility. Reasonably good value for money. Negatives: Reception inpolitie. Severe lack of middle management. Fire Alarm was activated during the night. No proper evacuation procedure. Obvious lack of fire training for staff. No one able to reset the technic and all elderly and special needs guests had to walk many flights of stairs. No roll call or guest checklist. I would still come again and would only cautiously recommend this hotel.

Stayed 4 nights in Jun 2025

6/10 Okay

Michael

2025/5/1

Liked: Cleanliness, staff & service

The building is now very tired and would benefit from a complete refurbishment. It would probably be better to demolish it and start again. The staff were very cheerful and then rooms very clean. The breakfasts were very good.

Stayed 7 nights in Apr 2025

8/10 Good

Lloyd

2025/5/19

Liked: Cleanliness, staff & service, room comfort

2 nights stay

Second time I’ve stayed here and the room looking out to sea was a good improvement over the one facing the car park. It was a bigger room that seemed more modern and had amazing views of the Douglas bay. Breakfast is self serve and has most things you’d want from cereal, fruit, yoghurts, juices etc to full English so perfect for most needs. There’s a few restaurants on site and I’m sure you can find something to suit, I ate in the main restaurant and had the carvery both nights which was ok.

Stayed 2 nights in May 2025

6/10 Okay

Tony

2025/5/4

Liked: Cleanliness, staff & service

Typical best western hotel, run down in lots of areas, threadbare corridor carpets etc but the room was clean and the bed was comfortable. Expensive for what it is but adequate for a night or two! Has its own parking behind the hotel which is useful for parking motorbikes etc from plain view.

Stayed 1 night in May 2025

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Best Western Palace Hotel & Casino

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On the beach

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Standard Room, 2 Twin Beds, Non Smoking, Sea View

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Deluxe Room, 1 King Bed, Non Smoking, Sea View

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Deluxe Suite, 1 King Bed, Non Smoking

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Standard Room, 1 Double Bed, Non Smoking

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View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking

Highlights

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

Highlights

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