Find hotels in Diamond Head - Kapahulu - St. Louis, Honolulu

"The room was clean. However, the hallway was wet and blowers were in the hallway the entire time. The city side was so LOUD, we couldn’t sleep in ANY! The elevators moved very slow and there was ALWAYS A LINE!"

"The property itself is nice and well-located, but overall, I felt there was significant room for improvement especially for the price. The check-in process was disorganized, and very little was explained. I had to figure out basic details on my own, including property information and the purpose of wristbands. While a few staff members were helpful, most interactions felt rushed or dismissive, as if questions or requests were an inconvenience. The biggest issue was how overcrowded the resort felt. There were many non-hotel guests using amenities, particularly the pools, and wristbands were not being enforced. On the night of the fireworks, non-guests were openly using the pool area and taking up seating meant for paying guests. Cleanliness also seemed impacted by the volume of people. Restrooms were limited, often far from key areas, and frequently dirty. At one point, I even saw a homeless individual using the drinking fountain, which added to the sense that access to the property was not being managed. On a positive note, housekeeping was excellent, and the baggage hold staff were friendly and helpful. Staff also recommended nearby offsite parking, which saved money compared to the expensive on-site parking. However, considering the high cost of the stay and food on property, the experience did not feel exclusive or worth the price. The atmosphere felt somewhat bland, and improvements like better poolside service, music, or activities could enhance the experience."

"Everything was fine until the rain started. Not enough seating for breakfast. We had a leak around the balcony door."

"The only hotel I keep going back to! "

"I was not told the hotel is under construction and they would start from 9-5 and we couldn’t rest at all, especially that I’m pregnant and wanted to rest more and couldn’t . There was no hot water and I called them 4 times and basically said it is what it is . They couldn’t even move us to different room. The front desk lady was rude and would just stair at you. Towels were so tough that we felt like it was scratching our body. I would not come back . "

"Shower stalls are like a cruise ship. Super small. Ice machine only on lobby level. Microwaves are only in a few rooms so you need to go to lobby ask for key to other room. Great gym, pool. "

"Good."

"Room was very small. I tried to upgrade to a suite and was told it wasn't available because they only have one and its always booked out."

"Good location. Ala Moana shopping center is within walking distance as is the beach and downtown Waikiki. Rooms are clean and parking was convenient and hassle free. The hotel itself is due for an update, but it is clean and I had no issues."